Koons Clarksville Chevrolet Buick GMC

We loved purchasing our 3rd Chevy equinox from loons. Jack was knowledgeable, patient, and helpful. He helped us find the perfect vehicle for us! Jack was knowledgeable, patient, and helpful. He helped us find the perfect vehicle for us! More

I brought my car in for maintenance check and it was very smooth and service was very helpful smooth and service was very helpful More

My family has been using this dealership for many cars we own. Kacey has never let us down for being on top of things. The mechanics here are the best! own. Kacey has never let us down for being on top of things. The mechanics here are the best! More

Still No Truck – No Safety Answers – Koons Service Pressure & Silence After Taillight Fire Since March 20th, I’ve been asking Koons Clarksville Chevrolet Buick GMC for basic documentation and the Pressure & Silence After Taillight Fire Since March 20th, I’ve been asking Koons Clarksville Chevrolet Buick GMC for basic documentation and the full diagnostic report related to a taillight fire on my 2020 GMC Sierra. I need this information to determine who is liable — Ally (the warranty company) or the aftermarket installer, Cap World. Instead of providing what I reasonably asked for, I was given vague texts from Dave Hammond and no clear paperwork. I had to request a service manager multiple times — and only then did George Zaharioudakis finally reach out on April 9. But rather than give me answers, George gave me a midnight deadline the next day (April 10) to approve a $2,050 taillight repair or face $75/day storage fees. I immediately replied, asking a basic but critical safety question: 👉 Will the repair involve a full harness replacement or just a splice? That matters, especially after a fire — but no one responded. I even asked them to hold off on storage fees until Tuesday so I could make an informed decision. Silence. Instead of transparency, I received pressure. Instead of safety answers, I got threats. I’m being forced to choose between authorizing a fire-related repair blind — or paying daily storage fees while still waiting on answers I’ve been requesting for nearly a month. This is not customer service — it’s stonewalling, followed by intimidation. I’ve done everything right: I brought the truck in, paid for diagnostics, and asked for documentation so I could assign liability and authorize safe repairs. I’m asking Koons corporate leadership to step in and help resolve this. I just want my truck repaired properly and the documentation I’ve been requesting for weeks. I’m not looking for conflict — I’m looking for fairness, safety, and basic answers. Christopher Miley fpchris143@gmail.com 410-440-6529 More

The purchase of my new truck was very smooth. Justin was very helpful explaining all the new technology in the truck to me. I'm looking forward to getting my floor mats so I can remove the pape Justin was very helpful explaining all the new technology in the truck to me. I'm looking forward to getting my floor mats so I can remove the paper floor mats when showing off my truck More

Found the vehicle i was looking for and very helpful with the purchase process and questions I had. with the purchase process and questions I had. More

When ever I bring in my vehicle in for service the service writer Kacey Burriss always take care of my vehicle service. She’s always very polite and professional. I recommend her to anyone. service writer Kacey Burriss always take care of my vehicle service. She’s always very polite and professional. I recommend her to anyone. More

Very helpful and knowledgeable about vehicle options. Would recommend this dealership to my friends and family Would recommend this dealership to my friends and family More

They were efficient, took on time and completed the service in a very reasonable time. The place was clean and the people very nice and polite. service in a very reasonable time. The place was clean and the people very nice and polite. More

Koons of Clarksville has never disappointed. When you roll up in a tow truck, unexpectedly, and they work to get your single vehicle up to speed asap... well grateful is my review. Kacey Burris When you roll up in a tow truck, unexpectedly, and they work to get your single vehicle up to speed asap... well grateful is my review. Kacey Burris always work her magic with the mechanics to help me. My little diesel Cruz has been cared for since day one by the fantastic Jason Ashby, mechanic with the touch! Thank you both, again. Thank you Koons of Clarksville for keeping these two happy... they are keepers! More