Koons Annapolis Toyota

My wife and I have been Koons Annapolis Toyota service customers for over ten years. The service department employees have repeatedly gone out of their way to accomodate us and our schedules. The work h customers for over ten years. The service department employees have repeatedly gone out of their way to accomodate us and our schedules. The work has always been done on time and for the estimated price. Our cars have run perfectly during this period, and we have never had to return for additional repairs. Because of the excellent service department, we have also purchased cars from the same dealership. More

On May 16, 2011 we (Wayne and Delores) came into the Service Department of Koons Toyota of Annapolis to have the passenger side front window of our daughter's 2006 Toyota Camry that was purchased on 5/1 Service Department of Koons Toyota of Annapolis to have the passenger side front window of our daughter's 2006 Toyota Camry that was purchased on 5/18/10 to be repaired. We purchase a warranty that we thought covered the problem unfornately to our surprise it was not covered which meant we would have to pay to have the car fixed this made us unhappy . Well after Wayne made contact with Wendell Williams he took care of the matter right away and all we had to pay was the $100 deductible. We would like to express our thanks and appreciation to Wendell Williams for a job will done and look forward to doing business once again at Koons Toyota of Annapolis. Yours truly, Wayne and Delores Allen 5/20/11 More

I have used Koons since 2004 when I first moved to Maryland. Maryland is a horrible state with rude, unfriendly people. But I have never received anything other than great service, unwavering custom Maryland. Maryland is a horrible state with rude, unfriendly people. But I have never received anything other than great service, unwavering customer support, and a "bend over backwards" approach to making my service on my Toyota Solara all that it should be and more. In this case, the service took longer than the techs expected, and Lex kept me informed at regular intervals concerning the progress on my vehicle, making my time there his personal priority. And this isn't the first time that I've received such outstanding service. And listening to the conversations with other customers, it isn't just me that receives this attention. I am trying to find work in another state now that I've retired from the service, and can only hope that I find a dealer like Koons where ever I end up. More

After visiting another dealership for service in the past and comparing it to Koons in Annapolis, I can say, I love to go to Koons! Even though the other one is closer to home, i prefer to drive the extra mi and comparing it to Koons in Annapolis, I can say, I love to go to Koons! Even though the other one is closer to home, i prefer to drive the extra miles for quality service and friendliness! Also, the waiting area is designed that if need to do some work, i can do it. And who is not going to love having some coffee and a donut while waiting..... Needless to say, i will keep taking my vehicle for service at KOONS TOYOTA IN ANNAPOLIS! More

Took my car for scheduled service for the first time. My husband always does this. Could not believe how friendly, customer oriented, and efficient the group at Koons Annapolis were. They greeted me immed husband always does this. Could not believe how friendly, customer oriented, and efficient the group at Koons Annapolis were. They greeted me immediately. The service lobby was clean and they even had coffee and donuts. They had a shuttle which went to the Mall. Service was professional. I would recommend this dealership to everyone. It is everything Car servicing should be with great people and attention to the customer. More

Let's face it - taking our cars to receive maintenance service can be just another one of those mundane chores we have to do to keep our lives - and our vehicles - running smoothly. That said, I am deter service can be just another one of those mundane chores we have to do to keep our lives - and our vehicles - running smoothly. That said, I am determined to take care of my car so it will give me years of driving and smooth running. I take my RAV4 to no other place than Koons Annapolis Toyota Scion. This is the second Toyota I have purchased from Koons; I have been going to Koons since 2004 for all of my service. The service department has for years moved mountains to make my service experience pleasant and convenient. Making the service appointment itself could not be easier - I either call or use the Koons Annapolis Toyota website to set up my appointment; this literally takes seconds. The service staff calls to give me a reminder and also sends a reminder email of my service day and time. When I come with my car to the dealership, Kevin, Lex, or Wayne, top-notch service managers, know who I am. They greet me each time. As well, in a timely manner, they come to me to tell me how long my service will be. Many times I choose to stay in the lounge, very comfortably equipped with a coffee and snack machine, big-screen tv, wireless internet service, and doughnuts!! The service managers are usually right on the money concerning how long my service will be so I can plan whether to stay for a little and enjoy the lounge or take a stroll down west street and meet a friend for lunch. When my car is completed and I am at the counter, the cashier explains the service that was completed and details the amount that I may owe or is covered by my warranty. When I pull away from Koons after my car is brought around to the front entrance, I feel a sense of accomplishment knowing my car is and will continue to be in good hands! More

Lawrence was by far one of the best new car salesmen that I have ever worked with. Between his straightforwardness, honesty, and Danny's attention to detail, this was by far the best new vehicle purchase I I have ever worked with. Between his straightforwardness, honesty, and Danny's attention to detail, this was by far the best new vehicle purchase I have ever made. I didn't feel as if anyone was trying to take advantage of me, and all numbers were fair. I would highly recommend the Koons Annapolis team to anyone looking to make a new vehicle purchase in the future. More

I was on my way home from work when I totaled my 2003 Toyota Camry. I called Koons Toyota of Annapolis and I spoke with Jared. I told him what had happened. The first thing he asked was if I was ok. He t Toyota Camry. I called Koons Toyota of Annapolis and I spoke with Jared. I told him what had happened. The first thing he asked was if I was ok. He then told me to come on in and he would have someone help me out. When I arrived I was introduced to Lev. He took me for a test drive, but not before he offered a bottle of cold water. I found the car that I wanted, however I was no sure how much I would be getting for my totaled Camry. We agreed to wait until I knew this information. The next day at noon my insurance company called and gave me the figures I was waiting for. Right away I called Jared to set up a time to come in and get my new car. He worked with the finance people to get me a interest rate that I could live with. Everything worked out great and within 48 hours of my accident I was in a 2009 Camry Hybrid. Thanks guys for all your hard work. More

The reason for this review is simply because I truly think that Koons Of Annapolis's personnel have always gone above and beyond the norm when it comes to satisfying me as a customer. I have been a cust think that Koons Of Annapolis's personnel have always gone above and beyond the norm when it comes to satisfying me as a customer. I have been a customer of theirs since about 2004 and thru the 7 years have purchased 2 new vehicles and 3 used vehicles for myself and my family.I am proud to say Thank You Mark Gray in used sales and Thank You Wayne Lopez in the service dept. for their constant ability to get the job done, both in an extremely professional and friendly manner.And of course Thanks to all the support personnel that are required and the new car sales dept. people that I'm sorry I don't recall their names. I have found that dealing with Koons over the years,May of 2011 being my most recent visit, has been a pleasure,has been easy, not something to dread. Their professionalism, attitudes,can-do approach is gold star worthy and I am sure I am not the only one in this area that will attest to that.I have recommended Koons to many and have yet to get any negative feed back. That in itself says a lot. I feel that in these days in time and the age of communication that has come about that when we find a buisness or a service person that desearves credit where it is due that such credit should be given. In closing, if there is in fact a Mr. Koons out there and gets to read this correspondence he has a lot to be proud of in his personnel at Koons Of Annapolis. I Highly recommend this people to all interested in Toyota products. Thank you once again Koons,W.L.,Rick and Colleen Chris Conner More

I recently purchased a 2008 Lexus IS350. In the past I have also purchased 2 other new Toyota's from Koon's. I'm currently living in California but I'm from the Annapolis area. I purchased this car over t have also purchased 2 other new Toyota's from Koon's. I'm currently living in California but I'm from the Annapolis area. I purchased this car over the phone and completed all of the paperwork by mail. Koon's was able to get everything processed and the car was in my name within a week. I received my car this past Friday (had a friend drive it out). The car was exactly as Lawrence had described! Lawrence was extremely helpful, knowledgeable and a pleasure to work with. He made my buying experience (from across the country) smooth, comfortable and easy. Josh Betts was very helpful with the financing. My experience with Koon's was great as always. I highly recommend! More