Koons Annapolis Toyota

I purchased a new 2011 Avalon Limited edition on May 5, 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I tra 2010. I went to the dealership because of Crystal Koons advertisments of 125% trade in of Lelly Blue Book fair market condition...what a crock. I traded in a 2007 Audi A8 with 31,000 miles on it and unfortunately I did not do my homework. I was used to dealing with high end auto dealers who dealt with honesty and integrity, not people who would take you for a high pressure ride and BS you to death. By the way, after I bought the car I found the exact same car at another dealership for a couple thousand less and also had the ability of returning the car if I didn't like it within 5 days. Be very careful if you visit this dealership and do your homework. More

We contacted the dearler after looking at their inventory on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out on line. We found a vehicle that we truly liked and felt what they were asking was a good deal. After talking with the representative and finding out that they could not lower the price any - we still felt the asking price for the Acura was a good deal and decided to drive over three hours to purchase the vehicle. We asked Chuck if there was anything that we needed to know about the vehicle, we even asked him about the interior of the vehicle in which he told us it was in excellent condition. We arrived at the dealership with a check for the full amount they requested - we did a quick walk around the vehicle when we were approached by a female (dawn?) advising us the the dealership closed at 9:00 (it was now 9:03) and she needed for us to sign some papers. After going in she immediatly asked for the check and told us she could not believe we were going to buy a used car with no warranty. We signed all of the paperwork, Chuck told us he realized it was late and this was a quick sale, and if we noticed anything wrong with the vehicle to let him know and they will get it taken care of us. Chuck also told us the vehicle came with a navigational system..... wrong it didn't. When we got home (after 1:00 am) we went to bed and immediatly got up the next morning to thoroughly inspect the vehicle. We notice all of the front vents in the vehicle were broken, the rear doors would not lock, the front bumper indicated it had 3 different impacts of damage, the rear bumper had indication it had also been hit, the third row seats were missing the headrest and he only gave us one key and one tranismitter. When I called chuck he said he asked if I could send pictures from my phone to show the damaged vents, he told me there was nothing they could do about the damage to the bumper, they would attempt to contact the previous owner for the headrests. After waiting a couple of days, I called back and then was told by Chuck these items were not covered under warranty but he would have his boss call me. He did advise they may be able to fix the rear doors that will not lock. This dealership has the worst service that I have ever seen. We traveled out of state with a check in full for the vehicle we intended to purchase. I will never recommend them to anyone in the future nor do I intend doing business with them again. If the boss calls and gets our situation taken care of, I will consider revising my statements, if not I do intend on contacting the CEO and letting him know what a horrible service was rendered to us. More

I contacted the dealership over the Internet without checking their online ratings first and was pleasantly surprised by the bottom low price I got from the dealer for new Toyota Yaris, lower than any o checking their online ratings first and was pleasantly surprised by the bottom low price I got from the dealer for new Toyota Yaris, lower than any other advertised price in the area. Than I checked ratings of the dealership and decided not to deal with them based on other customer's experiences. However, sales person contacted me and pointed out that dealership is for several years winner of President's award for customer service and mentioned that his offer still stands if I decide to purchase a car from them. Since no other dealer in the area was willing to match his price over the Internet, I contacted Danny and asked if I could be in and out of the dealership in one hour, pay the price we negotiated and get 0% financing for 60 months, as advertised in the media. I live about 15 miles away from the dealership and needed a ride and Danny offered one of his sales people to pick me up when I am ready to purchase a car. Couple of days later, at the time most convenient for me, Matt from dealership came to my place and gave me a ride to the dealership. I got the car I wanted at the price we negotiated ahead of time at 0% interest for 60 months and was in and out of the dealership in record 65 minutes! My previous four purchases of a car in last eighteen years lasted anywhere from 90 minutes to four hours at various local dealerships. I highly recommend Toyota of Annapolis for purchase of a new car; My experience purchasing new Yaris was very pleasant and will definitely have them in mind when I decide to upgrade our other, main family car. More

have been in a few dealerships to buy cars a few times. have been in a few dealerships to buy cars a few times. Koon’s Annapolis Toyota is the worst I have ever seen. I was ready to buy and I have signe have been in a few dealerships to buy cars a few times. Koon’s Annapolis Toyota is the worst I have ever seen. I was ready to buy and I have signed all document's and paid half price of the auto ($5000) as a down payment, and ready to receive the key and drive off, but I was told the car has a ignition problem,and turning light doesn't work and it will be corrected in half-an-hour, but the promise was broken, and I was forced to wait more than three hours after I completed my transaction, this the first part, the worst yet to come-after a long wait, I was told the spare part has to be shipped from the land rover dealer, and I have to come back after three days. They wanted me to go home empty hand while they have all my paper work and paid down payment. In all this time the managers never apologize even one time for the situation that badly went wrong to diffuse the anger we sustained. I have never seen such a sloppy business managers (Brian Marshal, Dennis weaver), who wait to fix the disabled car, after the customers fulfill his part of responsibly (paying) cash, signed the necessary document and received the registration They should have got the car ready before the deal is made, even better not to put the car for marketing if it is not ready at all . If they take the money and the paper work I should took the key and drive off end of story. In the end, I was forced to canceled all deal to start a new shopping all over again. To me the managers should be disciplined, they do not deserve to be there, they are a liability to the company. No company wants managers who don’t do their homework ahead of time. They murdered a should go through deal. In the contrary I really appreciate Chuck Willis (sales man) for his effort and professionalism he showed us to finalize the transaction. Thank you Hailu Layew 5336 Chesapeake rd Hayttsville,MD 20781. More

I have a Toyota with 156,000 miles on it. I submitted the detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day detailed request for service online 1 week before I wished to leave the vehicle for the day; my appt was accepted, and I received a reminder the day before the appt. At the Service Counter, we reviewed the listing of services desired, and we added two more. The Service person underlined the LOCAL home telephone number where I could be reached all day. The result: the Service Manager called and left a message on another, long distance number; he never tried the local, HOME number where I was all day. Of the listing of requested services, Koons did one (oil change); instead of accomplishing the rest (new tires, alignment, new wiper blades, for example), they gave me a verbal listing of all the other services my vehicle needs ASAP - totalling more than $4,500 (the written repair listing with price estimates was promised but not provided even upon request). 95 percent of the items I'm supposed to fix immediately (e.g., water pump) are not giving me any reason to replace. Reason stated for not replacing my tires - the ones I specifically requested a week earlier were not in stock! No mention of that at any time prior to my leaving the car for the day. I can't decide if they think I'm ignorant because I'm female, and/or if they thought giving me such a quote would get me to buy a new car. I will not be returning to Koons Toyota Annapolis any time soon. More

THIS IS PART OF THE SAME EXACT DEALERSHIP AND DESERVES THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they we THE SAME POOR RATING. All points of interaction and serv. = lousy. We started w/Koons of Easton, MD for Toyota Prius over 2.5 months ago, and they were supposedly getting trade from Koons of Annapolis. Once we agreed upon car, price and deposit amount, and after we gave up any other dealers who were working on getting us a similar vehicle, Koons Easton advised us that Koons Annapolis changed their mind and would not trade. We were ignorant enough to go directly to Koons Annapolis to try to obtain/find another Prius thinking that dealing direct would help, and of course they said they could get the car. So, we put deposit on Spectra Blue Prius; then, we get a phone call later the same day that there is a "contract" on the blue Prius and it is not available. We were interested in Silver Pine Mica color anyway, so Koons Annapolis said they would attempt to get it asap. We received a call the following day that miraculously financing had fallen through on this exact vehicle; thus, it was available. We were driving a long distance, and we wanted to test drive it, so we said we would drive over later the same week to finalize the purchase. We set aside two different days, but received another phone call that the car which financing had "fallen through" wasn't even delivered/on a truck! Next, we got a call 4 days later that the car had arrived and they wanted us to drop everything and drive to Annapolis. We said we couldn't at that time, but advised we were still going to purchase and would make travel arrangements. We were in touch via phone and email every day stating our timeframe for arrival at the Koons Annapolis dealership. We received an email from the salesperson on a Thur. stating that he had a Dr. appt. and wished us to come over on Sat. rather than Fri., but he wasn't sure if the car would still be there! We were very upset and asked him why not, and he said his sales manager told him to sell the car if we did not arrive within 24 hrs. after it/car rolled of the delivery truck. This was very unreasonable, especially due to the length of travel and our constant/ongoing communication with them/dealership. We received an email and phone call on Sat. that the car was sold Fri. evening. Koons Annapolis said they would find another car asap. 3.5 weeks later the Prius arrives and we set up a time to come to the dealership. When we try to come to an agreement on terms--1. they attempt to rip us off by overcharging for the car and adding unnecessary fees into the purchase price--2. they refuse to lower the price on an extended warranty in order to achieve a monthly payment that is within our budget--3. the financing % started out somewhat high and changed every 15 min. but it was still not within our budget--4. they tried to undercut our trade-in by thousands of $$ by refusing to consider Kelly Blue Book or NADA values--5. after they stopped the trade, sold the first green Prius out from under us, then wouldn't negotiate, we left without making a purchase over 2 hours later @ the dealership (what a waste of gas, time and effort by us as consumers)! If that's not enough to rate this/Koons Toyota dealerships as less than desirable, especially Koons Annapolis, I don't know what other criteria could be worse. We do not recommend them, and will never buy any automobile from them! More

Was unlucky enough to be involved in a severe accident with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they wou with my 5 month old Toyota, requiring extensive rear repairs. I requested the $6K in repairs be done at the Toyota body shop, thinking that they would be more knowledgeable on the subject. So far, 6 months later, the roof weather stripping (rain gutter) flew off in traffic, and the high-mount brake is not functioning. Koons has no interest in talking to me about the faulty workmanship, saying I need to deal with the insurance company. Insurance company says it was not done right the first time (I agree) and my beef should be with the body shop. I've dealt with body shop's in the past, and most take pride in their reputation. Apparently, Koons is not one of those companies. I will not deal with Koons again for any reason. Thanks for your time. More

This is the letter I am drafting to the dealership and looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am wri looking for a corporate address to cc. In June 2005, I purchased a 2005 Toyota 4Runner, SR-5 at your Koons Toyota of Annapolis location. I am writing with the effort of expressing how dissatisfied I am with the dealership as a whole. Beginning with the day my husband and I purchased the vehicle, we should have left before signing the papers. I had spoken with Mark, a salesman through an internet lead that I had provided. I had agreed to meet with Mark the following day. When my husband went to meet with Mark, the receptionist told him he was off that day and paired him with another salesman. This salesman was extremely rude to us after various issues surfaced. I had come in that afternoon to sign all the paperwork so that when I got off of work that evening, I could fill out the financing papers and leave. When I got off of work, I went back to Koons and waited for 2 hours to meet with the financing person. In that time frame, the salesman left and when we went to finish the details with the financing, we realized that the salesman had mislead us and changed all the numbers for the price we had agreed upon. After having my husband spending 6 hours at the dealership, I wasn’t going to waste anymore of his time. Unfortunately, out of frustration we purchased the vehicle. When we were finally leaving, my husband expressed his issues with the manager. Mark, the original salesman from the internet lead, had overheard and realized that he had just lost a sale because of the negligence of the receptionist saying that he was off that day. He had been there the entire time. He did however give us his card and asked that we call him with any concerns, although he lost the commission. Next, I recently had some extra time before work so I stopped by the service center to ask for someone to look at the spare tire under my vehicle. The low tire pressure light goes on and off all the time and has since I purchased it. The woman behind the counter told me to take it to a gas station and have them check the tire pressure. I explained to her that I had done that and they were all fine. She told me to call and make an appointment. I explained that I had been in there more than once for the problem and it is able to be reset within 5 minutes. Although frustrated, I decided to go next door to the “Express Lube” to have the oil changed, since I was there anyway. The guarantee is 29 minutes or the next one is free. I sat in the waiting room for 10 minutes waiting for someone to greet me. When the guy finally came in, he told me it would be 40-45 minutes. I advised him that it would be fine. An hour and a half later, my car is coming off of the lift and I am officially 30 minutes late for work. I left and when I got home that evening went to the Koons website after an email was sent to me asking if I was satisfied with my visit. I sent an email back detailing my experience, with no response. I was recently involved in an accident where another person rear-ended my vehicle. As a last resort, I called the Koons body shop as they are the closest dealership to where I live. I figured, not every department can be this bad. I called and left a message on the voicemail of Mike, the body shop manager and the voicemail advised I would receive a call back. Here it is 2 days later with no response. I even went online to fill out the body shop service application to get a call back, and a week and a half later and still nothing. I have decided to utilize another business and am more than willing to drive the extra 15 minutes and refuse to use any service associated with Koons in the future. More