Koons Annapolis Toyota

I had a great experience with Chris Starr from Koons Annapolis Toyota. He was friendly and welcoming and I never felt pressured to purchase. I test drove 3 different models of Toyotas and I was most imp Annapolis Toyota. He was friendly and welcoming and I never felt pressured to purchase. I test drove 3 different models of Toyotas and I was most impressed that he new every detail of each vehicle, which really helped with my decision. Chris was also very patient with me when I kept changing my mind (SUV to base minivan to mid range mini van). I was at the dealership for several hours, but left feeling great about my purchase and my experience! More

--always have same rep who gets job done right. --great --always have same rep who gets job done right. --great appt mechanism--internet --best use of my time --always uses follow-up calls --FREE coffee --always have same rep who gets job done right. --great appt mechanism--internet --best use of my time --always uses follow-up calls --FREE coffee! More

We purchased a new Toyota Sienna last week and were extremely satisfied with the entire process from our initial phone call with Lawrence Wells to the follow-up phone calls and thank you notes after ou extremely satisfied with the entire process from our initial phone call with Lawrence Wells to the follow-up phone calls and thank you notes after our purchase. Lawrence called immediately after I submitted an online request and from the from the first call I knew we were going to purchase a new minivan from Koons Annapolis. We were so impressed with his customer service! He not only seemed genuinely sincere and friendly, but was more knowledgeable and customer service oriented than a previous salesperson at another dealership who had several years of experience. Lawrence offered to meet us at our house to test drive and go over the Sienna since we have 2 small children and were unable to easily do so at the dealership. He covered every detail from the features of the vehicle and how to operate everything and also every safety feature that we weren't even aware of when we originally made the decision to purchase a Sienna. After we met with him, we were convinced this was the car and the dealership for us. Our meeting at the dealership was quite long (to be expected though) but Lawrence again made this a pleasant experience and even went to great lengths to keep our children content and busy while went through the negotiation process. We were very satisfied with the purchase price, the sales manager/financial manager was very fair and in a repeat visit to finalize and few details, I was greeted again in a very friendly manner. I have already recommended Lawrence and Koons to a shopper who complemented me on my van at the grocery store and to friends . We will definitely return to Koons of Annapolis in the future and hope that Lawrence will still be there to help us with our next purchase. He is going to go very far! More

By far the best experience I have had in purchasing and maintaining our car. They are very friendly, honest and low pressure customer service who under-promise and over-delivery. I highly recommend them maintaining our car. They are very friendly, honest and low pressure customer service who under-promise and over-delivery. I highly recommend them when purchasing a Toyota. More

I worked with Lawrance Wells and Josh, who were just great.I started looking for a car back in October of 2010. Did not purchase until June of 2011.Due to so personal problems within my family. Lawranc great.I started looking for a car back in October of 2010. Did not purchase until June of 2011.Due to so personal problems within my family. Lawrance and Josh, were there for me thur the whole process. I purchased a 2011 Camary and I am just loving it!!! THANKS SO MUCH TO JOSH AND LAWRANCE FOR MAKING THIS HAPPEN. This dealership is the best everyone very nice and helpful... More

My key had broken apart from being dropped on the floor. Lex took care of it putting the key back together again and suggesting I get the protective case. Excellent service and I appreciated it. Lex took care of it putting the key back together again and suggesting I get the protective case. Excellent service and I appreciated it. More

I have been going to this dealer for 11+ years. They always take such great care of me and my car(s). They never tell me I need something I don't and always tell me if there is something I do need. I always take such great care of me and my car(s). They never tell me I need something I don't and always tell me if there is something I do need. I will never go anywhere else. They are the BEST! More

Wayne Lopez has been a dedicated service representative for Annapolis Toyota for many years. His knowledge of the different auto's manufactured by Toyota is unsurpassed. He is straight forward and gives for Annapolis Toyota for many years. His knowledge of the different auto's manufactured by Toyota is unsurpassed. He is straight forward and gives the best advice we have ever received from a service representative. The mechanical side of Annapolis Toyota is excellent. Frank works on our 3 Toyota's and he is very knowledgeable in what he does. The organization at Annapolis Toyota is confident in their approach to helping customers and goes to any lengths to make sure they are satisfied. More

Definitely can't say enough great things about Koons Toyota Annapolis and their staff. I started out one Saturday afternoon in March to look at an Acura at the dealership up the street. The sales pers Toyota Annapolis and their staff. I started out one Saturday afternoon in March to look at an Acura at the dealership up the street. The sales person had called me with two options based on my request and suggested I come by to see the two different vehicles. When I got there he was assisting someone else, he looked right at me but didn't acknowledge me at all, and left me standing in the parking lot for 30 minutes. No one even offered to unlock the cars to let me look inside. While I was walking around their parking lot I saw a used Avalon. Right then I decided to get in my car and drive a couple doors down to Koons Toyota. Lev Lewis greeted me with a smile and the conversation was as easy as if I had known him for years. We discussed used Avalons, though there weren't any on the lot, and he offered to check their "sister" dealers to see if what I was looking for might be available at another location. Lev spent several days looking for the perfect car for me - I had very specific requests about interior color, amenities/options and of course, price. I knew what I wanted and he was willing to work hard to find it for me. Lev kept in touch with me thru every step of his research process. Then, I got the call - the perfect car had just arrived at their Westminster location. If I was interested, he would have the car brought to Annapolis the next day so I could look at it. It was a done deal. I loved the car, it had everything I wanted and then some and the price was right. Lev took such special care of me and my request for a car that I would recommend him to ANYONE that wants to purchase a used car. He is top-notch, fantastic, awesome and a fabulous person! So, I waited until now to submit my review as I wanted to experience the service department and write about both - the purchase and the service. I took my car two days ago to the service department for a small repair, and the scheduled maintenance service. WOW - they are great to deal with. Everyone was extremely helpful, they took me right away, they called me several times throughout the process to keep me posted on what needed to happen, how long it would take and how much it would cost. Seriously - they deserve every customer service excellence award they receive. I couldn't ask for a better experience with Koons Toyota Annapolis. More

Brandon was a fantastic person to deal with. I didn't feel like I was working with the typical car salesman. He was very patient with me test driving the manual transmission and stalling a few times. He feel like I was working with the typical car salesman. He was very patient with me test driving the manual transmission and stalling a few times. He was very sincere and polite. Also very respectful. By far the best person I have ever dealt with at a car dealership. Danny was also very polite and helpful. He gave us a great deal and did everything in his power to make the experience good. Jeff in the financing department, was, unfortunately the one bad egg. Had it not been for Brandon and this dealership being the only one with the car I wanted, I would have left immediately after dealing with him. He talked down to me and pretty much talked to my mother like she was the one getting a new car. She may have co signed for it, but I made the down payment and I am paying for it. He was also very single minded and snappy when we asked him a question about something we did not understand. My father got so irritated with his attitude that we had to step outside while my mother dealt with Jeff. Everyone else was fantastic, especially Brandon, but I hope to never deal with someone so belittling as Jeff again. More