Koons Annapolis Toyota

Mark and Jared did a great job in selling me a 2006 Mini Cooper for my wife's 50th Birthday. They were willing to come down a bit on price and gave me a decent price on my 1994 Honda Accord Trade-in. Mark a Cooper for my wife's 50th Birthday. They were willing to come down a bit on price and gave me a decent price on my 1994 Honda Accord Trade-in. Mark and Jared fixed me up with a giant bow to place on the Mini hood to surprise my wife at the restaurant. Mark drove the car to the restaurant for me and offered to be there to place the bow and take photos of the event. These folks went way out of their way to make this occasion special. Price, customer service, personality, they had it all! Plus, all the information about the vehicle (including Car Fax) was online for me to research before hand. All in all, a great customer experience. Oh, and my wife Loved the Surprise and Mini :*)! Thanks Koons! More

I took my car into Koons Toyota in Annapolis, MD for an oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to oil change. After looking over my car the service writer informed me that I needed new brake rotors. I discussed it with him and ultimately agreed to the work to the tune of $600. After driving on my new brake rotors, something didn’t feel right. The brakes felt tight, but I chalked it up to new brakes needing to be broken in. After driving a bit, it got worse and I noticed my gas mileage greatly decreasing. It seemed like the brakes were not letting go. Two weeks later, I brought my car back to Koons and worked with Lex as my service writer. I briefed him on the situation and he said they would have a look. After a few hours Lex called me back and said my brake line was pinched and that caused the caliper to seize. The estimated cost of the repair was around $850. Needless to say, I balked at that price. After spending $600 on brakes two weeks prior, and my wife having spent $800 at Koons for maintenance, I didn’t really have more money for this repair. I talked to Lex and said that these symptoms had been showing themselves since I got my original brake work done. Prior to the rotor work, I experienced no trouble with my brakes. He advised me that I must have run something over that pinched my brake line. Instantly, I was skeptical of that claim. I hadn’t hit anything big enough to cause damage to a brake line and I didn’t think normal wear and tear really had any chance to hit that line. I called to two other dealerships. Both told me they had never heard of that line being pinched by normal usage. I called Lex back and he couldn’t recall ever seeing the line pinched by normal usage. I asked Lex what could’ve done it. He told me, a rock, a 2X4, or “someone could have jabbed a screwdriver into it.” My service writer advised me that a screwdriver could’ve been jabbed into my brake line. I was stunned at that. I told him the $800 wasn’t going to happen and he asked me what I felt was fair. I said I think Koons should handle the repair, but I could do a few hundred dollars. The next day, I met Lex and he showed me the line. It was indeed pinched. Lex advised that he could take 50% off the parts, and 20% off the labor costs, and bring my total down to about $775. I asked Lex to pull my car off the lift and took my vehicle to another dealer for service. Lex’s diagnosis was correct, the brake line was pinched. However, with multiple other technicians, service writers, and Lex himself having never seen this line get pinched by normal road usage, I wonder how this happened. It doesn’t seem possible to me that I’d be one of the first people to have this happen, within two weeks of having brake work done. A call made to Koons Toyota’s management office in Mclean, VA went unreturned. My car has now cost me close to $1500 to fix my front brakes. More

I purchased my vehicle from this dealership a number years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfacto years past and have always serviced it here. The service was always satisfactory; however, the past two service visits have been much less satisfactory. The contact with service reps is less friendly and less knowledgeable. The cost for routine service now exceeds $1000. It reminds me of VW! I used to get follow-up calls, but no more. My next service may be with an independent garage. More

My wife and I were shopping for a Toyota Sienna because we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons o we were expecting our third child. We already owned a Toyota 4Runner and decided to stick with Toyota. After shopping around a bit we went to Koons of Annapolis. When we first met Lawrence Wells, my wife and I had it in our minds that we wanted to purchase a new Sienna, but after much thought we decided a pre-owned certified Sienna would be the best decision for our situation. We must have looked at least a dozen new vans in total already, yet Lawrence was always patient and helpful. Lawrence was very professional and even though we decided on a used vehicle, Lawrence made sure that we were informed and assisted on any used Siennas that came to the lot and stuck with us even though he was a new car sales person. I would highly recommend Lawrence Wells as a salesperson and I know that any further purchases will be made through him. Thank you for this opportunity to let you know what a great salesperson Lawrence Wells is and also what a fine dealership Koons of Annapolis is. Sincerely, Justin & Shannon Morgan More