Koons Annapolis Toyota

Wayne Lopez is the best. The customer service is excellent. Every person that I've come in contact with has been great. But Wayne Lopez is in a "league of his own." The work is done in a timely an excellent. Every person that I've come in contact with has been great. But Wayne Lopez is in a "league of his own." The work is done in a timely and professional manner. They are not there to "pull one over on you" like some other places. Everything is set out from the get go and you know exactly what is going on with any work that needs to be done. It is refreshing to know that when I drop my truck off in he morning, I'll have a ride to work. And when the work is complete, I call the shuttle driver and he comes right over to pick me up. "Steve" ( I do not have his last name) is a nice, pleasant and caring shuttle driver. I have purchased 3 vehicles from Koons Toyota in Annapolis. They have my vote and they have my business. I can't say enough about the team at Koons Toyota in Annapolis. Thank you. More

We think that they are the righrt people to talked to, to get a good car that we really like. Attended to us very nicely making sure that we bought the right car for us. get a good car that we really like. Attended to us very nicely making sure that we bought the right car for us. More

This service department is the finest I have ever dealt with. From the time you place the phone call to schedule the service through the time that they hand you the key back at the end, it is, without fai with. From the time you place the phone call to schedule the service through the time that they hand you the key back at the end, it is, without fail,a smooth, friendly,and efficient voyage. The explanations are clear and direct and the staff is thoroughly professional and competent. Although I don't stick my nose into the business of others, you can't help but observe that the staff treats everybody the same way at that high standard. There is never any worry that they're padding the bill with unnecessary work and parts---the thought never enters my mind because I know that that never happens here. The saying goes that you can't please all of the people all of the time, but I wouldn't be surprised if they're batting close to 1,000, the wing-nut members of the general public included. In short,having maintenance work done here is a very pleasant, positive experience. I think that the foregoing adequately explains why I give them such a high rating in every category. That staff clearly puts in a full effort to perform at such a high level and treat their customers like royalty. They all deserve to have their customer's time and effort in composing these reviews for a job well done. More

I have dealt with Kevin for quite some time at Koons, and I have a lot of faith and trust in him. He's a nice guy and he knows his job. He usually has all the answers, and when he has doubts, his partner be I have a lot of faith and trust in him. He's a nice guy and he knows his job. He usually has all the answers, and when he has doubts, his partner beside him, Wayne Lopez, usually pipes in with a comment. I can trust Kevin to give me the straight scoop on what my vehicle needs and sometimes what it doesn't need. When I pick up my truck (or my wife's Highlander) I can feel confident they had high quality work done. More

Everytime that I come into the Service Department I am greeted and treated wonderfully. If there are any services that need to added to my visit, I am called and talked to about the needed service and wh greeted and treated wonderfully. If there are any services that need to added to my visit, I am called and talked to about the needed service and when it specifically needs to be completed and/or if I would like for it to be taken care of that day. Everything is taken care in a timely manner. I would not take my Toyota anywhere else but Koons of Annapolis!!! More

I have been dealing with Koon's Annapolis Toyota since 1987. I buy primarily Toyota's and have my vehicles serviced regularly. Their service department is excellent. There have been occasions when I ha 1987. I buy primarily Toyota's and have my vehicles serviced regularly. Their service department is excellent. There have been occasions when I have taken my vehicles elsewhere for tires or out of the local are and have those service facilities tell me there were things wrong other than what I brought the vehicle in for. In one one instance I was told I needed new brakes. In those instances I never have the suggested work done, but wait and take in to Koon's. invariably the vehicles did not need the additional "repairs" and in the case of the brakes Koon's said they were fine and they lasted another 25,000 miles! More

I am always impressed with the flexible service schedule Koons Toyota of Annapolis offers. I always get an appointment quickly, and the work is complete by the time I am told it will be done! Lex Belenky is Koons Toyota of Annapolis offers. I always get an appointment quickly, and the work is complete by the time I am told it will be done! Lex Belenky is my service associate. He is very helpful, and he knows a lot about cars and the service they need. Price is always a concern for any automobile service, but Koons has lately tried to keep their prices within reason. That is very important in these times of economic distress such as these. I highy recommend Koons Toyota of Annapolis! More

I have been dealing with this dearlership since 1998 and during most of that time the telephone receptionist Lorraine Andre has been nothing short of fantastic. She is courteous, helpful, directs me to the during most of that time the telephone receptionist Lorraine Andre has been nothing short of fantastic. She is courteous, helpful, directs me to the proper department/person no matter how many times I call. The service Ms. Andre provides is always great and this is extremely important for the dearship because she is the customers first point of contact. More

I am the proud owner of a 2002 Toyota Corolla and my current mileage is 242,000 and my little baby keeps on going. This is because of Koons Toyota of Annapolis. I have been going to Koons Toyota in current mileage is 242,000 and my little baby keeps on going. This is because of Koons Toyota of Annapolis. I have been going to Koons Toyota in Annapolis, Maryland since I purchased my Corolla from them in 2001 and have visited them every 5,000 miles or as needed and have never received anything less than SUPERIOR service. I could go on and on talking about how wonderful the employees are at Koons. They have always treated me as if I were a member of their family and when I come for service or call, they roll out the red carpet - everyone comes to say hello and they always make sure I am comfortable while I wait for my vehicle. Wayne Lopez, Mike Burrell, Kevin, Brandon, Lex, Barbara, Alisha, and so many others always provide outstanding service. I would never go anywhere else and tell anyone who owns a Toyota to take it to Koons in Annapolis if you want superior service. They are the best and I am proud to be associated with them. Just like the Timex commercial, my litte red Corolla keeps on ticking.....And, I owe it all to Koons Toyota of Annapolis. They have my eternal gratitude. Sincerely, Regina Allen More

My experience today to have the 60,000 check up done is a repeat of all of my experiences at Koons Toyota in Annapolis. My primary contact is Kevin Biggams who is an expert at customer service. I can email h repeat of all of my experiences at Koons Toyota in Annapolis. My primary contact is Kevin Biggams who is an expert at customer service. I can email him to ask for an appointment and his response is always timely. He makes certain that all the discounts that I am eligible for are recorded on the final bill.He is always willing to go the extra mile for his customers and I appreciate all that he does to get me in and out without long waits.He gives me all the information I will need before I take the car in for service..costs, recommendations of services needed, etc. As I reflect on this Annapolis location, all the staff from the guys who check your car in to the cashier are friendly and very helpful.I have purchased all my vehicles from this location since 1988 and I cannot imagine going to any other Toyota dealership. More