Koons Annapolis Toyota

I have dealt with Kevin for quite some time at Koons, and I have a lot of faith and trust in him. He's a nice guy and he knows his job. He usually has all the answers, and when he has doubts, his partner be I have a lot of faith and trust in him. He's a nice guy and he knows his job. He usually has all the answers, and when he has doubts, his partner beside him, Wayne Lopez, usually pipes in with a comment. I can trust Kevin to give me the straight scoop on what my vehicle needs and sometimes what it doesn't need. When I pick up my truck (or my wife's Highlander) I can feel confident they had high quality work done. More

I have been dealing with Koon's Annapolis Toyota since 1987. I buy primarily Toyota's and have my vehicles serviced regularly. Their service department is excellent. There have been occasions when I ha 1987. I buy primarily Toyota's and have my vehicles serviced regularly. Their service department is excellent. There have been occasions when I have taken my vehicles elsewhere for tires or out of the local are and have those service facilities tell me there were things wrong other than what I brought the vehicle in for. In one one instance I was told I needed new brakes. In those instances I never have the suggested work done, but wait and take in to Koon's. invariably the vehicles did not need the additional "repairs" and in the case of the brakes Koon's said they were fine and they lasted another 25,000 miles! More

I am always impressed with the flexible service schedule Koons Toyota of Annapolis offers. I always get an appointment quickly, and the work is complete by the time I am told it will be done! Lex Belenky is Koons Toyota of Annapolis offers. I always get an appointment quickly, and the work is complete by the time I am told it will be done! Lex Belenky is my service associate. He is very helpful, and he knows a lot about cars and the service they need. Price is always a concern for any automobile service, but Koons has lately tried to keep their prices within reason. That is very important in these times of economic distress such as these. I highy recommend Koons Toyota of Annapolis! More

I have been dealing with this dearlership since 1998 and during most of that time the telephone receptionist Lorraine Andre has been nothing short of fantastic. She is courteous, helpful, directs me to the during most of that time the telephone receptionist Lorraine Andre has been nothing short of fantastic. She is courteous, helpful, directs me to the proper department/person no matter how many times I call. The service Ms. Andre provides is always great and this is extremely important for the dearship because she is the customers first point of contact. More

Car was in for quick lube and mechanic found items that needed to be repaired.Car has low mileage but he found that the timing belt needed to be changed due to age.This notice was very important since if t needed to be repaired.Car has low mileage but he found that the timing belt needed to be changed due to age.This notice was very important since if the belt breaks you could destroy the engine.Holly Brown got estimates on all the work needed and the final bill was right in line with the estimates. The car was ready when promised. I have dealt with this dealership for service on both of my Toyota's for many years.They are pleasant and courteous. More

I have been buying used cars from Koons of Annapolis for over 20 years. The prices have always been great and the quality of their vehicles is excellent. The people there are friendly and professional. Th over 20 years. The prices have always been great and the quality of their vehicles is excellent. The people there are friendly and professional. The service department is excellent as well. I would recommend this dealership to anyone looking for a vehicle. More

I am the proud owner of a 2002 Toyota Corolla and my current mileage is 242,000 and my little baby keeps on going. This is because of Koons Toyota of Annapolis. I have been going to Koons Toyota in current mileage is 242,000 and my little baby keeps on going. This is because of Koons Toyota of Annapolis. I have been going to Koons Toyota in Annapolis, Maryland since I purchased my Corolla from them in 2001 and have visited them every 5,000 miles or as needed and have never received anything less than SUPERIOR service. I could go on and on talking about how wonderful the employees are at Koons. They have always treated me as if I were a member of their family and when I come for service or call, they roll out the red carpet - everyone comes to say hello and they always make sure I am comfortable while I wait for my vehicle. Wayne Lopez, Mike Burrell, Kevin, Brandon, Lex, Barbara, Alisha, and so many others always provide outstanding service. I would never go anywhere else and tell anyone who owns a Toyota to take it to Koons in Annapolis if you want superior service. They are the best and I am proud to be associated with them. Just like the Timex commercial, my litte red Corolla keeps on ticking.....And, I owe it all to Koons Toyota of Annapolis. They have my eternal gratitude. Sincerely, Regina Allen More

My experience today to have the 60,000 check up done is a repeat of all of my experiences at Koons Toyota in Annapolis. My primary contact is Kevin Biggams who is an expert at customer service. I can email h repeat of all of my experiences at Koons Toyota in Annapolis. My primary contact is Kevin Biggams who is an expert at customer service. I can email him to ask for an appointment and his response is always timely. He makes certain that all the discounts that I am eligible for are recorded on the final bill.He is always willing to go the extra mile for his customers and I appreciate all that he does to get me in and out without long waits.He gives me all the information I will need before I take the car in for service..costs, recommendations of services needed, etc. As I reflect on this Annapolis location, all the staff from the guys who check your car in to the cashier are friendly and very helpful.I have purchased all my vehicles from this location since 1988 and I cannot imagine going to any other Toyota dealership. More

After visiting another dealership for service in the past and comparing it to Koons in Annapolis, I can say, I love to go to Koons! Even though the other one is closer to home, i prefer to drive the extra mi and comparing it to Koons in Annapolis, I can say, I love to go to Koons! Even though the other one is closer to home, i prefer to drive the extra miles for quality service and friendliness! Also, the waiting area is designed that if need to do some work, i can do it. And who is not going to love having some coffee and a donut while waiting..... Needless to say, i will keep taking my vehicle for service at KOONS TOYOTA IN ANNAPOLIS! More

I have used Koons since 2004 when I first moved to Maryland. Maryland is a horrible state with rude, unfriendly people. But I have never received anything other than great service, unwavering custom Maryland. Maryland is a horrible state with rude, unfriendly people. But I have never received anything other than great service, unwavering customer support, and a "bend over backwards" approach to making my service on my Toyota Solara all that it should be and more. In this case, the service took longer than the techs expected, and Lex kept me informed at regular intervals concerning the progress on my vehicle, making my time there his personal priority. And this isn't the first time that I've received such outstanding service. And listening to the conversations with other customers, it isn't just me that receives this attention. I am trying to find work in another state now that I've retired from the service, and can only hope that I find a dealer like Koons where ever I end up. More