Koons Annapolis Toyota

This was overall the best auto purchase experience I have ever had. We are actually from Delaware and my husband found Lawrence Wells by a chance phone call regarding a truck he was interested in on Koons To ever had. We are actually from Delaware and my husband found Lawrence Wells by a chance phone call regarding a truck he was interested in on Koons Toyota's used lot. Lawrence worked with us over the phone all afternoon before we drove over to Annapolis and purchased the truck. He was always extremely easy to work with, never pushy or demanding. When we got into the finance department with Josh, he was able to get us a great used car interest rate. Every staff member in the dealership that we had contact with was friendly. I will defiantly be back to see Lawrence for our future automotive purchases. A+++++! Thanks! Nicole and Rob Turnbaugh More

I was referred to Bobby by my parents who purchased a car from him about 3 weeks ago. I was impressed that Bobby went above and beyond 3 days straight to make a deal go through that others at the dealership from him about 3 weeks ago. I was impressed that Bobby went above and beyond 3 days straight to make a deal go through that others at the dealership said could not. I would have no problems coming back to this location and working with Bobby and Denis. More

I put in an online inquiry regarding a new RAV4. Margo immediately followed up with a phone call. She was friendly, professional and extremely helpful. She located a difficult to find model for me and h immediately followed up with a phone call. She was friendly, professional and extremely helpful. She located a difficult to find model for me and had it brought to the dealership. We made an appointment to see the car and Margo had it impeccably clean and even had it waxed. We had pre-negotiated the price and the transaction was straight-forward and easy. I can't think of anything that she could have done better. I will definitely use Margo to get my next car and highly recommend her to anyone in the market for a new Toyota. More

Although I live about an hour away from this dealership, I'd definitely go back to Bobby DeMars at Koons in Annapolis for my next vehicle. Customer service is an over-used term these days. But Bobby truly w I'd definitely go back to Bobby DeMars at Koons in Annapolis for my next vehicle. Customer service is an over-used term these days. But Bobby truly went beyond the call of duty to make sure I got the car I wanted. It felt like I was dealing with a trusted friend working in my best interest. I found my car on the internet. When I spoke with Bobby on the phone, he was patient, informative, and very low-key. When I went to test drive (and buy)my car, I never once felt pressured or hassled. . Thanks to Bobby, I got a great price on the exact model Prius I was looking for. My friends were shocked at the bargain I received at Koons. I will for sure, be returning in the future and I am very grateful to Bobby for making the car-buying process such a pleasure. More

This was my second sales experience at Koons Toyota of Annapolis, my first being the purchase of a 2007 Prius and now, the purchase of a 2012 Avalon. Our salesperson, Margo, was top notch and made the en Annapolis, my first being the purchase of a 2007 Prius and now, the purchase of a 2012 Avalon. Our salesperson, Margo, was top notch and made the entire experience enjoyable. She was extremely knowledgeable, friendly, and committed to meeting our needs. She put us in a car that exactly matched our requirements and negotiated an extremely fair deal that left both sides of the table satisfied. I have been buying cars/trucks for over 50 years and can say unequivocably that this was the best buying experience yet. My wife and I drove 2 hours and past 2 other Toyota dealerships to do business with Koons and as long as Margo is still there, will do so again. Also, Maura did an admirable job of closing the deal with all of the paperwork and explaining the details of the financing and warranties. We drove home with a spanking new car and the feeling that we had just spent an afternoon with good friends. More

Bobby and Josh we're excellent , they helped us with the car we wanted, wait time wasn't long, it would be hard for me to think of going to another dealer in maryland other than koons Toyota. car we wanted, wait time wasn't long, it would be hard for me to think of going to another dealer in maryland other than koons Toyota. More

Buying a new car can be a real ordeal. This was NOT the case at Koons Annapolis. Based on the great service in the Service Dept (Kevin Biggam and Warren B (the great technician) when it came to a new auto case at Koons Annapolis. Based on the great service in the Service Dept (Kevin Biggam and Warren B (the great technician) when it came to a new auto I thought I would try new car sales. I was NOT disappointed. Brandon Boggs really went out of his way to make purchasing a new 2012 Camry Hybrid a very positive experience. He was aided by Cheryl ( responsible for ordering new cars and tracking their arrival). Their performance exceeded my expectations!!!!! I must say that between Kevin and Warren in service and Brandon and Cheryl in New cars -- you will NOT find a better team, a better price, or better service. THANK YOU More