Koons Annapolis Toyota

I bought a brand new Toyota Tacoma in April. Until recently, I did not have a chance to drive it too much due to emergent family situations. Once I did get to drive it for an appreciable amount of ti recently, I did not have a chance to drive it too much due to emergent family situations. Once I did get to drive it for an appreciable amount of time, I immediately noticed that once the Tacoma hit a speed of about 62 MPH, the Tacoma front end and steering wheel had a very noticable shimmy. I took the truck in for service a few weeks ago. I was told that they did a front wheel balancing. Although not quite as bad as it originally was, the shimmy was not completely gone when I got my truck back. So I called Mr. Dan Leahy, Sales, and he put me on to Mr. Mike Burrell, Service Dept. Mgr., and between the two gentlemen they got me immediately back into the service area. After keeping the Tacoma for part of a day, I was called and told that they totally removed the shimmy using a "full truck wheel-balancing" method and that Mr. Burrell was personally test driving the truck. I picked up the truck on July 6, 2011 and since then I have not noticed any more shimmy. Mr. Leahy and Mr. Burrell reacted with speed, worked with me on a personal basis and ensured that the problem was totally eliminated. Their personal involvement ensured a quick and complete elimination of the problem. More

Recent maintenance service (2007 Corolla and 2008 Scion) was completed timely and to my satisfaction. Service Advisor, Lex Belenky, is friendly, knowledgeable and helpful. From online scheduling (I use the was completed timely and to my satisfaction. Service Advisor, Lex Belenky, is friendly, knowledgeable and helpful. From online scheduling (I use the vehicle Owners' Circle feature at www.koons.com) to service completion and payment(pleasant cashiers), the overall experience was excellent. Thanks. More

The Service Person i worked With Was Mr. Lex Belenky, The Service Person i worked With Was Mr. Lex Belenky, whom provided me with the highest customer service. Lex showed much knowledge of issues with m The Service Person i worked With Was Mr. Lex Belenky, whom provided me with the highest customer service. Lex showed much knowledge of issues with my Camry Hybrid and went to great detail to explain in laymen terms instead of gearhead mumbo jumbo. Lex made me feel like an appreciated consumer unlike previous toyota service shops i have dealt with in the past. I will be bringing my Camry back here again, ask for Lex!!! More

I was treated royally by mr.Belenky, he continued to check on status of my repair and kept me advised of progress. If I needed help with a decision he was very knowledgeable and provided support toward check on status of my repair and kept me advised of progress. If I needed help with a decision he was very knowledgeable and provided support toward that decision. He is an outstanding employee and Koons should be grateful to have him on their team. More

I'm able to plan my regular service visits in advance, and always work through Lex Belenky. He explains what needs to be done in a clear and concise manner. If an unexpected problem comes up, I get prom and always work through Lex Belenky. He explains what needs to be done in a clear and concise manner. If an unexpected problem comes up, I get prompt notification and am able to arrange a suitable solution. His estimates are extremely close, and I like that. (No surprises.) It's a pleasure working with him. More

Always keep in mind when you buy a new car, the integrity and fairness of the deal/dealer. It was best of my experience working with Scott at Koons Toyota, Annapolis. Right from the moment that I asked for a and fairness of the deal/dealer. It was best of my experience working with Scott at Koons Toyota, Annapolis. Right from the moment that I asked for a quote through internet till the delivery of the vehicle, he worked in the best interest and helped me exercise my decision pretty well. I did most of the price-shopping with 5 other dealers in & around the capital belt-way including Columbia & Baltimore and found Koons to be a fair deal. More than the price, it was the warmth, openness, candidness and friendly-nature of Scott that helped me in this deal. He wasn't greedy like few-other salesmen whom I happened to meet in other dealers around, when it was a selection of add-on features for the car. Above all, he delivered more than our expectations. More

I had a great experience with Chris Starr from Koons Annapolis Toyota. He was friendly and welcoming and I never felt pressured to purchase. I test drove 3 different models of Toyotas and I was most imp Annapolis Toyota. He was friendly and welcoming and I never felt pressured to purchase. I test drove 3 different models of Toyotas and I was most impressed that he new every detail of each vehicle, which really helped with my decision. Chris was also very patient with me when I kept changing my mind (SUV to base minivan to mid range mini van). I was at the dealership for several hours, but left feeling great about my purchase and my experience! More

--always have same rep who gets job done right. --great --always have same rep who gets job done right. --great appt mechanism--internet --best use of my time --always uses follow-up calls --FREE coffee --always have same rep who gets job done right. --great appt mechanism--internet --best use of my time --always uses follow-up calls --FREE coffee! More

By far the best experience I have had in purchasing and maintaining our car. They are very friendly, honest and low pressure customer service who under-promise and over-delivery. I highly recommend them maintaining our car. They are very friendly, honest and low pressure customer service who under-promise and over-delivery. I highly recommend them when purchasing a Toyota. More

We purchased a new Toyota Sienna last week and were extremely satisfied with the entire process from our initial phone call with Lawrence Wells to the follow-up phone calls and thank you notes after ou extremely satisfied with the entire process from our initial phone call with Lawrence Wells to the follow-up phone calls and thank you notes after our purchase. Lawrence called immediately after I submitted an online request and from the from the first call I knew we were going to purchase a new minivan from Koons Annapolis. We were so impressed with his customer service! He not only seemed genuinely sincere and friendly, but was more knowledgeable and customer service oriented than a previous salesperson at another dealership who had several years of experience. Lawrence offered to meet us at our house to test drive and go over the Sienna since we have 2 small children and were unable to easily do so at the dealership. He covered every detail from the features of the vehicle and how to operate everything and also every safety feature that we weren't even aware of when we originally made the decision to purchase a Sienna. After we met with him, we were convinced this was the car and the dealership for us. Our meeting at the dealership was quite long (to be expected though) but Lawrence again made this a pleasant experience and even went to great lengths to keep our children content and busy while went through the negotiation process. We were very satisfied with the purchase price, the sales manager/financial manager was very fair and in a repeat visit to finalize and few details, I was greeted again in a very friendly manner. I have already recommended Lawrence and Koons to a shopper who complemented me on my van at the grocery store and to friends . We will definitely return to Koons of Annapolis in the future and hope that Lawrence will still be there to help us with our next purchase. He is going to go very far! More