Koons Annapolis Toyota

My wife and I were looking for a Toyota Rav 4. We decided on the color and options we wanted but the two local dealerships in Delaware did not have one in stock. I searched for the vehicle on the internet a on the color and options we wanted but the two local dealerships in Delaware did not have one in stock. I searched for the vehicle on the internet and found that Koons in Annapolis had one. I called and spoke to Margo. I told her exactly what we were looking for including a few extra features. She quickly responded verifying the vehicles color and features. I explained we were from Delaware and that in order for us to purchase we were looking for a good/fair price to make the hour and a half trip worth while. Margo did not disappoint. She beat the price of our local Toyota dealer. I placed a deposit with my credit card and we completed the purchase a few days later. When we arrived the vehicle was ready for delivery. Margo and the rest of the sales staff were very friendly. The paper work was completed quickly with no pressure to buy any add-ons. With everything done, we were on our way. I would highly recommend Margo Schalestock and Koons Toyota to anyone in the area to buy their next Toyota. We were very happy with the entire experience. More

While researching cars online, I came across a smart car at Koons Toyota Annapolis, that was absolutely precious! I called to see if it was still available and was transferred to Lawerence. He was very prof at Koons Toyota Annapolis, that was absolutely precious! I called to see if it was still available and was transferred to Lawerence. He was very professional over the phone, asking what time I'd like to come in so he would know to be available. When I arrived at the dealership, I was greeted promptly by Lawernce. I gave him a bit of history as to why I was looking for a new vehicleas well as insight to my concerns over financing. He was very understanding and said he'd do what he could to make sure I was able to leave with the car! Lawrence was true to his word and nearly 7 hours later, I was the proud owner of an adorable little smart car!! Lawrence was extremely patient and very personable. Coming from a sales background myself, I appreciate that he did not try to utilize any of the traditional pushy sales tactics you come across with most sale people. In fact, he made a point to get to know me during the looooong day, chatting about music, his move from Kentucky, his pets and recent marriage. I also learned that Lawrence is quite a talented artist and now have one of his Marilyn Monroe pieces hanging in my home. In addition to the outstanding service received from Lawrence, I must also say thank you to Karen in finance. She too went above and beyond and was so incredible friendly throughout the long process. Thank you Lawrence,Karen and Koons for being so wonderful and truly valuing your customers. I will rave about your service to everyone I know!! -Danielle More

I looked for a Toyota Camry from Coast to Coast. I live in No. Cal. It went down to 5 agencies, 1) Chico, Ca, [Patterson Toyota...Lee] 2) Redding CA, [Lithia Toyota...a female Salesperson] 3) Longo Toyota in No. Cal. It went down to 5 agencies, 1) Chico, Ca, [Patterson Toyota...Lee] 2) Redding CA, [Lithia Toyota...a female Salesperson] 3) Longo Toyota, So. Cal...Jane] 3) Antwerpen Toyota,[ Clarksville, MD... Marvin] 5) Annapolis Toyota. [Margo]. The most knowledgable salesman was in Chico, [Lee, as he was extremely knowlwdgable] but the worst was in Redding. Sorry ...but she was not very helpful nor knowledgable]. But... Margo at Annapolis was the most personable, straightforward and likeable. Those were the traits that were the most importyant to us. I already knew the car, I wanted a saleman with the most integrity and thoughtfulness. Margo was it. Additionally, she got us the best deal (by far). I would buy from her again in a moment...and my friend in Philadelphia (who picked me up from the airport and drove me the 100 miles to Annapolis) will likely. I give Annapolis a 5 because they were true to their word and consistent in their motive. Unlike the other toyota agencies, Margo and the staff at Annapolis stood out in their professionalism and desire to see our deal through to completion. I researched and searched online for over a month. And, even though the best deal and people were over 2,800 miles away, I felt confident I could travel the distance and find the car exactly as I was told over the phone. I was not disappointed. Margo showed exceptional patience in answering my questions and following up on phone calls. One of the agencies that also initially got my attention was Darcars in Frederick, MD, but when we started talking, I could tell they didn't take me seriously as I live in No. California. That was their mistake. Margo took me seriously from the start, then proved it with the best offer. It was worth the flight to Maryland, and the drive back to No Cal (in 3 days) was a blast! The car was wonderful. But...it didn't get the advertized 35 miles per gallon. No! It got 38 miles per gallon! I would gladly buy from Annapolis Toyota again...and probably will as my friend in Philadelphia will as well. The trip was worth it. So, if you are thinking about purchasing from Toyota Annapolis, (and Margo), please take this recommendation from someone who spent a month looking at dealerships from coast to coast. Margo and the team at Annapolis Toyota were simply the most professional, helpful and consistent. You cannot go wrong. And, by the way, I wasn't pushed to write this review. I wanted to to...as a result of feeling incredibly satisfied in purchasing a great car from a standout-professional agency. I am a picky person. I cannot find anything to "pick" at this agency...except rave about them. They gave me a great deal. I feel I owe them a great review and will continue to recommend them..even to my friends here on the West coast. But....one word of advice to Annapolis (need to be fair here). I think it would be wise for Annapolis Toyota to "ask" a new car owner if its ok for Koons to place their "koons" sticker on the painted surface of their new car. It took me several minutes to remove the sticker, which left a sticky residue ..that is still noticeable...on the painted surface of my new car. Not a very wise thing to do in my view. I do not fault Margo for that sticker at all. No! I fault Agency policy. Please consider my suggestion. More

This was overall the best auto purchase experience I have ever had. We are actually from Delaware and my husband found Lawrence Wells by a chance phone call regarding a truck he was interested in on Koons To ever had. We are actually from Delaware and my husband found Lawrence Wells by a chance phone call regarding a truck he was interested in on Koons Toyota's used lot. Lawrence worked with us over the phone all afternoon before we drove over to Annapolis and purchased the truck. He was always extremely easy to work with, never pushy or demanding. When we got into the finance department with Josh, he was able to get us a great used car interest rate. Every staff member in the dealership that we had contact with was friendly. I will defiantly be back to see Lawrence for our future automotive purchases. A+++++! Thanks! Nicole and Rob Turnbaugh More

I was referred to Bobby by my parents who purchased a car from him about 3 weeks ago. I was impressed that Bobby went above and beyond 3 days straight to make a deal go through that others at the dealership from him about 3 weeks ago. I was impressed that Bobby went above and beyond 3 days straight to make a deal go through that others at the dealership said could not. I would have no problems coming back to this location and working with Bobby and Denis. More

I put in an online inquiry regarding a new RAV4. Margo immediately followed up with a phone call. She was friendly, professional and extremely helpful. She located a difficult to find model for me and h immediately followed up with a phone call. She was friendly, professional and extremely helpful. She located a difficult to find model for me and had it brought to the dealership. We made an appointment to see the car and Margo had it impeccably clean and even had it waxed. We had pre-negotiated the price and the transaction was straight-forward and easy. I can't think of anything that she could have done better. I will definitely use Margo to get my next car and highly recommend her to anyone in the market for a new Toyota. More

Although I live about an hour away from this dealership, I'd definitely go back to Bobby DeMars at Koons in Annapolis for my next vehicle. Customer service is an over-used term these days. But Bobby truly w I'd definitely go back to Bobby DeMars at Koons in Annapolis for my next vehicle. Customer service is an over-used term these days. But Bobby truly went beyond the call of duty to make sure I got the car I wanted. It felt like I was dealing with a trusted friend working in my best interest. I found my car on the internet. When I spoke with Bobby on the phone, he was patient, informative, and very low-key. When I went to test drive (and buy)my car, I never once felt pressured or hassled. . Thanks to Bobby, I got a great price on the exact model Prius I was looking for. My friends were shocked at the bargain I received at Koons. I will for sure, be returning in the future and I am very grateful to Bobby for making the car-buying process such a pleasure. More