Koons Annapolis Toyota

Service review Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change Overpriced, suggested unnecessary work. Breaks were still 5 mm and they reported 2. No carbon build up on throttle as they reported. Forgot to change my oil. Put the wrong tires on car. Wanted $700 for locking mechanism. Bowie charged less than $400!!! Enough said! Dont service here. They are crooks!!! More

No haggle, no pressure, friendly and efficient We already knew which make and model we wanted to purchase so it was just a matter of getting the right car, at the right price, coupled with a compet We already knew which make and model we wanted to purchase so it was just a matter of getting the right car, at the right price, coupled with a competitive value for our trade in vehicle. Koons Toyota delivered on all three items. The entire process was really quick and they were extremely flexible with any request we made. My only suggestion is that they focus a little bit more on detailing the vehicle prior to final delivery. We had dust on our dashboard, seats, and steering wheel and there was a small stain on the armrest. A good wash and detailed wipe-down would also have been greatly appreciated. Once we brought this up, Emanuel made sure everything was eventually taken care of. I would definitely recommend Mr. Persaud and this dealership to anyone looking for a new Toyota in the Annapolis area. More

Great experince at Koons Toyota! After a long and frustrating search for a new car I searched through the Koons Toyota website. It was very informative and prompted me to visit which After a long and frustrating search for a new car I searched through the Koons Toyota website. It was very informative and prompted me to visit which I am so thankful I did! I had no salesperson in mind and I was promptly greeted by Suzanne Young. She, very patiently, showed me and let me drive any car I was interested in and when it came time to buy a car the sales manager and general manager got involved to make sure I would drive away with the car I would be satisfied with! The reason I came to Koons Toyota was because of the informative website, but the reason I bought a car there was because I got the best deal on a car that I love but thought would be out of my price range! I had a wonderful experience at Koons Toyota and am very pleased with my purchase! More

Great Experience One of the best new car purchase experience we have had.The staff and salesman Emmanuel were outstanding and a blessing. Loving our new car. One of the best new car purchase experience we have had.The staff and salesman Emmanuel were outstanding and a blessing. Loving our new car. More

Maurice Bahamondez was very pleasant, knowledge on the vehicle and very business oriented. I have told several people about my experience buying a car from Koons... with him at my side. No regrets and w vehicle and very business oriented. I have told several people about my experience buying a car from Koons... with him at my side. No regrets and when I get ready to purchase another vehicle I hope he is there to help me through it. More

I went to Toyota Koons of Annapolis to purchase a 2014 Toyota Camry. My sale representative was Suzanne Young. Suzanne wasn't forceful with her sale. She was honest, direct, very friendly, helpful, and e Toyota Camry. My sale representative was Suzanne Young. Suzanne wasn't forceful with her sale. She was honest, direct, very friendly, helpful, and extremely patient. I would definitely return to koons and have Suzanne assist me on my next purchase. More

I expressed interest online in buying a new car and was contacted a half hour later by phone by a person from the dealership who then set me up with an appt with Emanuel. Emanuel greeted me and assured me contacted a half hour later by phone by a person from the dealership who then set me up with an appt with Emanuel. Emanuel greeted me and assured me he'd find just the right car for me. He showed me several and then a 2013, the last on the lot, and said I could probably get a good deal on it. He checked with the manager, Scott, gave me a price, let me put money down to hold it while I thought about it, and I returned a few days later to discuss the price some more and finalize the purchase. I felt I got a great deal, and everyone seemed to bend over backwards to do all the paperwork and tie up any loose ends. Emanuel even called my insurance company and made the switch before I left the premises. He went over some of the functions of the car, paired my phone with it, and best of all, promised that he would be available for future assistance if I had any questions at all. He arranged for a hitch to be put on later and gave me a loaner while the work was being done - and had the car washed! I couldn't be more pleased with the dealership or with my salesman. More

Ted was personable and knowledgable about the RAV 4 which is what I purchased. He went the extra mile explaining and going over the controls I was not familar with, he made me feel comfortable asking him qu is what I purchased. He went the extra mile explaining and going over the controls I was not familar with, he made me feel comfortable asking him questions and taking as much time as I needed with him. When I come back for service I will definitely seek him out to say hello. Everyone there was pleasant and helpful. More

Excellent service and a great car. Carol and Sisto were a pleasure to work with. We will recommend Koons Toyota to our friends and family. Thanks! a pleasure to work with. We will recommend Koons Toyota to our friends and family. Thanks! More

I purchased a1999 Toyota Camry and loved it and had purchased it at Koons Annapolis and was happy with it and returned there for another new car 13 years later. My new Sales Consultant Emanuel Persaud purchased it at Koons Annapolis and was happy with it and returned there for another new car 13 years later. My new Sales Consultant Emanuel Persaud could not have been more helpful and professional. I think I must have driven every style Toyota in the dealership and found that a 2014 Camry was again my best fit. Mr. Persaud was patient and took me out on the highway and in traffic. He pointed out the many new updates since my first Toyota. He led my through the whole purchase process and was available for me and assisted my needs for licensing and tags. I can only give him the highest grade A++. I seemed to need his assistance almost every day and he was always there for me. Sheila Bohun More