Koons Annapolis Toyota

Thanks for our Nautical Blue Highlander Right price, colors and features we wanted! You were patient ordering the exact car with the details we were looking for. Thanks Emanuel for workin Right price, colors and features we wanted! You were patient ordering the exact car with the details we were looking for. Thanks Emanuel for working with us.! We love the car! More

BEWARE OF SERVICE DEPARTMENT Horrible experiences with service department. Every time you go in for a recall they recomend many services that you don't need. In addition, caught Horrible experiences with service department. Every time you go in for a recall they recomend many services that you don't need. In addition, caught them pulling scam in regards to conducting recall work which could lead to my engine burning out from excessive oil consumption. Service representiave, Justin Ruth, lied to my face when I confronted him with the fact that I caught them trying to get away with not doing legitimate test to see if my car was burning oil excessively per recall. More

Great Experience Buying a New Corolla! Thanks to Neil Barrett and the entire Koons crew! I had an outstanding experience buying an outstanding car at an outstanding price. Thanks again to t Thanks to Neil Barrett and the entire Koons crew! I had an outstanding experience buying an outstanding car at an outstanding price. Thanks again to the pinstripe man! More

bad customer service I bought the Avalon with maintenance insurance about 3 months ago this dealer. But i Regrets to buy insurance so i went dealer next day and canceled I bought the Avalon with maintenance insurance about 3 months ago this dealer. But i Regrets to buy insurance so i went dealer next day and canceled insurance. i love my new car and Toyota brand.... but since now the employee who work for financial department didn't cancel my insurance yet i have been called him and his manager and other worker 6 -7 times still they didn't do nothing they only said " i will take care of you" i felt like i am whipping a dead horse this company very very bad bad bad bad service . More

Came in for service, was happy with the experience! Came in for a regular service. Abe addressed all my concerns and even mentioned after there was a recall and he would have it completed in the time fr Came in for a regular service. Abe addressed all my concerns and even mentioned after there was a recall and he would have it completed in the time frame he mentioned it would. The repair estimate was all handled at the same time and was completely happy for once with the entire experience. Will be servicing all my vehicles here from now on with Abe and Rob. Thank you guys and the friendly team at moons Annapolis! More

Excellent purchase experience - 2015 Sienna We worked with Emanuel, who understood our constraints (2yr old and newborn) and was able to facilitate a smooth transaction and get us out the door b We worked with Emanuel, who understood our constraints (2yr old and newborn) and was able to facilitate a smooth transaction and get us out the door before bedtime. We love the car! More

Quick and easy I just went in for routine maintenance. everyone is so friendly and welcoming. The service was quick and the waiting room has great coffee and doughnu I just went in for routine maintenance. everyone is so friendly and welcoming. The service was quick and the waiting room has great coffee and doughnuts! More

oil change and tire rotation I have worked with Abe in Service since day 1 and he is excellent. He always fits me into a time slot that meets my needs and has the shuttle nearly s I have worked with Abe in Service since day 1 and he is excellent. He always fits me into a time slot that meets my needs and has the shuttle nearly stranding by to take me to work and it picks me up at the correct time. Always friendly, always efficient, always enjoyable. The one time I waited for the work to be completed I sat in the comfortable lounge, had a coffee and doughnut and did work on my computer via their wireless system. Service does not get any better than Abe and Koons Toyota. Period. More

Outstanding Experience My wife and I were looking for a 2015 Highlander Limited with Platinum package. Our local dealer did not have this vehicle on site and was not expect My wife and I were looking for a 2015 Highlander Limited with Platinum package. Our local dealer did not have this vehicle on site and was not expected to receive one for several months. I searched the internet and saw an ad for Koons Toyota advertising a vehicle similar to what we wanted. I submitted an email indicating my interest. I received a call the next morning and was told that they had a vehicle inbound that had all the options and color that we wanted. I was told the truck would be in by the end of the week. I received a call later the same day telling me that the truck came in early and the vehicle we wanted was on the truck. The sales person, Mikey Harris, was very attentive and made our car buying experience very enjoyable. Bottom line, my wife is happy with her new Highlander. I am very happy with the price I paid, the service and care I received from Mikey Harris and the friendliness of Koons Toyota. More

Horrible customer service, horrible dealership We are now almost to month 4 after flying out to Koons to purchase/lease our Rav4. Month 4 - still no finalized contract, still no financing, still no We are now almost to month 4 after flying out to Koons to purchase/lease our Rav4. Month 4 - still no finalized contract, still no financing, still no tags - waiting for our 3rd temporary tag so we can still drive the car, no answers, multiple complaints made to Toyota Customer Care & Toyota Financial because the dealership refuses to work with us, make anything happen or even act like there is an obvious issue. We have been cursed at on the phone, lied to, ignored and all together treated extremely poorly. Did I mention that we're now on to our 7th contract? They have literally had us sign 7 contracts because they can't seem to get the paperwork correct. We have mailed out two payments (they made us send with no contract or financing in place) which are just sitting in limbo and have never been cashed. When our financing does finally go though we will make sure when it comes time to purchase our Rav at the end of our lease that we do it though another dealership because we WILL NOT work with Koons EVER again. More