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Koons Annapolis Toyota
Annapolis, MD
809 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 809 reviews
July 29, 2016
Quick. Efficient. Easy. The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience wo The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience worth it in the end. I was very pleased. More
by Smiley717
Employees Worked With
Neal Barrett, Suheil Katan
July 27, 2016
"Seamless Car-Buying Experience" I want to take this opportunity to thank Emanuel Persaud, Certified Sales Consultant, and his team for a seamless car-buying experience at Koons Annap I want to take this opportunity to thank Emanuel Persaud, Certified Sales Consultant, and his team for a seamless car-buying experience at Koons Annapolis Toyota. Emanuel delivered superb customer service during and after negotiations. I felt very comfortable in communicating my needs. He worked independently and with his team to maximize performance, creativity, resourcefulness, flexibility, and accuracy at the negotiating table. I was very impressed and delighted to purchase my 2016 Toyota Camry SE 4-Door Sedan from Koons Toyota of Annapolis. Emanuel uses his talents and abilities to promote Koons Toyota of Annapolis. His ability to build productive relationships, resolve issues, and win customer loyalty is amazing. He’s a keeper! Emanuel exceeded my expectations and took the initiative to explain the details of my car, setting up my cell phone to link-up with the Entune™ Audio System, and gave me a quick lesson on how to operate it. I did not leave the car lot without this knowledge. Thanks again Emanuel and the Koons’ team. Deb S. More
by Deb S.
Employees Worked With
Emanuel Persaud, Viktor Beshidze, Isaac Mastel, Scott Snyder
July 26, 2016
Takebackers I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman c I gave my offer and they had accepted it via phone, due to me being at work. Approximately 2-3 minutes later after accepting it, one of the salesman called me back and let me know that they had changed their mind and could not accept my offer any longer. Because it would be "too much of a loss" after all. Mind you, the lowest they said they could go when they called me back after accepting my offer was $1,000 higher than what we agreed upon. I definitely was shocked and mad at the time because I was excited to be able to get the truck on Saturday, and then it all slapped me in the face. First impressions matter. Update* I ended up getting a callback and there was miscommunication apparently. I finally did purchase the truck and got it for a good price. Not bad people, just need some improvement on communication and giving callbacks a little faster since I've called numerous times and left messages before and still never received a call back until a day or two later. Still waiting on a call back now actually because they're saying they haven't received my check from my back.(mind you I have called back multiple times today as requested to give them the tracking info and the persons name who signed for it at the dealership) More
by JB
Employees Worked With
Maurice Bahamondez, Tyrone Cypress
July 22, 2016
Hassle Free New Car Purchase I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, kn I recently purchased a new Camry from Koons Annapolis and it was a great experience! The sales person I worked with, Emanual Persaud, was helpful, knowledgeable, friendly, and did not put pressure on us to buy. He worked hard to make us happy and find the exact vehicle we were looking for. I would definitely recommend this dealership to anyone looking for a Toyota! More
by stefas75
Employees Worked With
LaToya Gardner--Finance, Emanuel Persaud, Suheil Katan
July 20, 2016
Awesome! Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very h Great place! Eveyone was kind! This was my first new car purchase...not my first Toyota though. The exlerience was great...no pressure and I am very happy with my 2017 Camry SE More
by M. Gainey
Employees Worked With
Emanuel Persaud
July 20, 2016
New Car purchase Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in hel Just bought a new car from Henry Reynolds. I can't say enough good things about Henry. He was extremely professional, knowledgeable and helpful in helping me navigate through the sales process. I am very pleased. This is the 5th car that I have purchased from Koons Toyota in Annapolis. More
by RobertKames
Employees Worked With
Henry Reynolds
July 19, 2016
Excellent review I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person I have always had a great experience at Koons Toyota - buying vehicles and having them serviced there. Kevin Biggam has always been my service person and he has always been very courteous, knowledgeable, efficient, friendly and helpful. I have recommended your dealership to a lot of my friends. Please keep up the good work.. Thanks Kevin for all your help. Margaret Taylor 410-266-3636 More
by Happy
Employees Worked With
Kevin Biggam, Kevin Biggam
July 17, 2016
Amazing!! Everyone at Koons was extremely helpful and so nice. I didn't feel pressured and the entire process exceeded any expectations I had going in. Everyone at Koons was extremely helpful and so nice. I didn't feel pressured and the entire process exceeded any expectations I had going in. More
by Dealerrater5
Employees Worked With
Mikey Harris, Viktor Beshidze, Suheil Katan
July 04, 2016
Excellent Victor has been amazing and incredibly helpful. He is the best dealer employee that I have ever dealt with. I really appreciate Victor's professional Victor has been amazing and incredibly helpful. He is the best dealer employee that I have ever dealt with. I really appreciate Victor's professionalism. More
by Khayal
Employees Worked With
William Gable, Viktor Beshidze
July 04, 2016
Excellent customer service. Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated Herman Dubick is an old man but has what it takes to understand and find solution to the need, concerns and limitations of a customer. He demonstrated uncommon patient and genuine heart of assistance that resulted in buying the car of my choice at a favorable deal. Generally, Koons Annaplolis Toyota Scion has a team of Finance/Business professionals that put customers first in dealership services. I highly recommend Koons Annapolis auto buyers. More
by Beatrice
Employees Worked With
Herman Dubick, Tyrone Cypress, Suheil Katan
