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Koons Annapolis Toyota

Annapolis, MD

Overview
Employees
Reviews
Vehicles
4.1
856 Reviews
Experience unmatched convenience at our Toyota dealership. Whether you're looking to buy, sell, or service your car, we have you covered. Discover our impressive collection of new Toyota cars for sale, available online and in-store. We pride ourselves on our 7-day exchange policy for pre-owned vehicles, ensuring you have peace of mind and complete satisfaction with your purchase. Moreover, our friendly and knowledgeable staff are fluent in multiple languages, ensuring a seamless experience for everyone.
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1107 West Street

Annapolis, MD

21401

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Showing 856 reviews

February 12, 2026

Easy to get along with professional staff bought a second vehicle within five months Emma was our sales person extremely knowledgeable and Ron was the sales manager could not have been better experience More

by Lifeisgood07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma/ron / nigel
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Feb 12, 2026 -

Koons Annapolis Toyota responded

We appreciate you choosing Toyota again and recognizing our professional team. It’s fantastic to have assisted with your second vehicle purchase in such a short time. We look forward to helping with your future Toyota needs. Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

January 14, 2026

Excellent ! !! I would strongly recommend to my friends and associates. Very pleasant enjoyable, relaxed experience with true Professionals!! More

by John A. Cusato Sr.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Latoya Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Koons Annapolis Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Koons Annapolis Toyota! Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

December 19, 2025

The cars are Overprices and I got one that had been in serious wreck with a different door than the rest of the car. Sales team told me too bad when I returned 3 weeks later to show them. Gaslighting is More

by Angry customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont know any na.es now.
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Dec 22, 2025 -

Koons Annapolis Toyota responded

We are so sorry to hear about your experience. Please contact our General Sales Manager Ron Howard or Pre-Owned Manager Josh Ageloff at 410-268-6480 if you would like to discuss anything further.

October 19, 2025

Friendly on time. Kept me up to date on the progress of my car being serviced More

by amsljackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Oct 19, 2025 -

Koons Annapolis Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Koons Annapolis Toyota, we look forward to having you as a valued customer for many years to come! Ronnie Howard General Sales Manager 410-268-6480 ext 14107 ron.howard@koons.com

September 30, 2025

On time; courteous; good communication; Prema kept it all working smoothly; a good experience throughout More

by Prius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prema Buschmann
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Oct 02, 2025 -

Koons Annapolis Toyota responded

We’re happy everything went smoothly with Prema and the rest of our team! Thank you for choosing Koons Annapolis Toyota and for sharing your experience. We hope to see you again down the road!

September 28, 2025

Great communication, great service, super easy to schedule an appointment and to get my cars maintenance taken care of. More

by aaron.m.braswell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sabins
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Oct 01, 2025 -

Koons Annapolis Toyota responded

Hi Aaron, thank you for sharing your positive feedback about our team! - Koons Annapolis Toyota

September 16, 2025

Very experienced personnel, timely, professional, thorough and expert. I appreciate that my car is in excellent hands. More

by ellen.varn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2025 -

Koons Annapolis Toyota responded

Hi Ellen! We are grateful for your confidence in our team and hope to serve you again in the future! Thanks for choosing Koons Annapolis Toyota!

August 29, 2025

Scott Mudd makes the process easy and everyone always does a great job. I have been going here for years now. More

by Sixxela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Mudd
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Sep 02, 2025 -

Koons Annapolis Toyota responded

Thank you so much for your kind words! We're so grateful for your loyalty and we will pass your praises along to Scott. Thanks again, from all of us at Koons Annapolis Toyota!

August 22, 2025

Kevin got me checked in on a busy morning at the dealership. Kept me informed along the way and made sure I was on my way after service was completed. More

by jonesmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Koons Annapolis Toyota responded

We are grateful to have you as a customer and to hear that Kevin made your visit a smooth one! Thank you for choosing Koons Annapolis Toyota and for sharing your support!

August 22, 2025

My experience with the Toyota dealer was okay , but for some reasons I had wait more than 4 hrs . More

by Dinora Hernandez484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Biggam
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Koons Annapolis Toyota responded

Thank you for sharing your feedback. We truly value your time and want every visit to be as efficient as possible. Waiting four hours is not the standard we aim for, and I will look into this immediately to understand what caused the delay and ensure future visits are much smoother. Your experience is important to us, and we’re committed to making improvements based on your input.

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