Koons Annapolis Toyota

Excellent service and excellent customer service and knowledgeable staff. Technician is very nice and accommodating. knowledgeable staff. Technician is very nice and accommodating. More

Worst ever, avoid them . Disrespectful, takes hours for basic services, always an excuse to not do covered services unless they can sell you something Disrespectful, takes hours for basic services, always an excuse to not do covered services unless they can sell you something More

Dealership is well owned and operated! Very impressed how well they work as a team and get the job done efficiently. Very impressed how well they work as a team and get the job done efficiently. More

Gets better every visit Quick service and thorough. Complementary car wash too. 👍👍👍👍👍👍 Will be back again. Complementary car wash too. 👍👍👍👍👍👍 Will be back again. More

Don’t waste your time with this dealership. They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking They’re asleep at the wheel. Spent a day there to buy a new vehicle. Why it took them a day I don’t know. Too busy eating their Taco Bell and talking about their shoes. Multiple layers of management and sales people. And finance people and business people. Only for them to realize at the end of day that they gave me the wrong VIN. All financing and insurance was on the wrong VIN. And this at 5pm on the last day of the month with an end of month deal. Makes me wonder whether they had any intention of honoring the deal. Happily taking my business to another Toyota dealership which genuinely cares about their customers with attention to detail. More

We had a great experience with Luis G. buying a used Subaru. We had multiple bad experiences previously where we were purposefully mislead, cars were sold out from under us, it was a mess. buying a used Subaru. We had multiple bad experiences previously where we were purposefully mislead, cars were sold out from under us, it was a mess. Thankfully, we got connected with Luis and he made the process so easy and he was so kind and accommodating throughout. Jada L. in finance was also absolutely wonderful and worked magic for us. Despite living three hours away if we need a new vehicle, we will be checking with Koons Annapolis first! More

I always have a great experience at this dealership my advisor James is very helpful and honest about my need.He never make me do a service that's not needed and he always try to help me find great deals. advisor James is very helpful and honest about my need.He never make me do a service that's not needed and he always try to help me find great deals.I am very satisfied with their service. More

We just recently bought a Rav4 from here. From the time we went online to the time we walked in the door the service we received was amazing. Austin Japak, our salesman was knowledgeable, f From the time we went online to the time we walked in the door the service we received was amazing. Austin Japak, our salesman was knowledgeable, friendly and patient with us and all of our concerns and questions. Jia Lin the business mgr was also so knowledgeable, friendly, patient and did not pressure us to do anything we were not prepared to do. I highly recommend this sales department. It was probably the best car buying experience I have had so far. More

Great experience all around. Work was fast and efficient and will return for future services. Work was fast and efficient and will return for future services. More

Kevin Adam’s was fantastic and was very informative. He answered all of my questions. My car service appointment was a great experience. Thank you, Kevin. He answered all of my questions. My car service appointment was a great experience. Thank you, Kevin. More