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Koons Annapolis Toyota

Annapolis, MD

4.4
804 Reviews

1107 West Street

Annapolis, MD

21401

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Showing 804 reviews

November 11, 2024

I’ve been going to the Annapolis dealership for many years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, More

by Glenora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New person no listed, David Jacobs
Nov 13, 2024 -

Koons Annapolis Toyota responded

Glenora, thank you for sharing your feedback. It's great to hear that you trust our mechanics, but I'm sorry to learn about the concerns with customer service. We are committed to improving and hope you'll notice positive changes. If there's anything specific you'd like us to address or discuss further, please feel free to reach out. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

November 02, 2024

Very professional and excellent service. Thank you.i was very happy how my car was serviced. More

by genett927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Myers
Nov 04, 2024 -

Koons Annapolis Toyota responded

The team at Koons Annapolis Toyota loves seeing great reviews! Thank you!

October 25, 2024

I got a new 2024 Toyota Corolla hybrid at Koons Annapolis, and traded in my 04 corolla. While I thought the service they provided was adequate, I found that the process of buying a new car was very More

by jsparaco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel
Oct 28, 2024 -

Koons Annapolis Toyota responded

Jsparaco, thank you for sharing your car-buying experience with us. We appreciate the feedback on our team's service and will ensure it's addressed. If there's anything else you'd like to discuss or if we can assist further, please feel free to reach out. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

October 22, 2024

I get Excellent service as usual from this department. I really enjoy have my car serviced here. More

by yomatosushi
Recommend Dealer
Yes
Employees Worked With
Scott mudd
Oct 22, 2024 -

Koons Annapolis Toyota responded

All of us at Koons Annapolis Toyota truly appreciate your feedback! Safe travels!

October 16, 2024

Brandon Boggs was outstanding on my purchase of a 2024 Toyota Corolla . It was my first time ever getting a new car . So I was very nervous on purchasing, he was very polite and understanding and very pat More

by easyg711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Boggs
Oct 16, 2024 -

Koons Annapolis Toyota responded

We're delighted to hear that Brandon made your first new car purchase a positive experience at Koons Annapolis Toyota! Thank you for recommending him, and we hope you're enjoying your 2024 Toyota Corolla.

October 10, 2024

Everything runs smoothly at the service area. On-time service, easy process. The shuttle service is a real plus. More

by Nancy Cunningham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott mudd
Oct 10, 2024 -

Koons Annapolis Toyota responded

Nancy, we're delighted to hear that you had a smooth experience with our service area at Koons Annapolis Toyota. It's great to know the shuttle service added convenience for you! Thank you for sharing your feedback!

October 03, 2024

Amanda and the sale manager provided good and gracious services! I ll recommend Toyita Koons of Annapolis. More

by Bruno Favre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 04, 2024 -

Koons Annapolis Toyota responded

Bruno, thank you for recommending Koons Annapolis Toyota! We're glad to hear Amanda and our sales manager provided excellent service. We appreciate your support!

September 17, 2024

After getting off work, I came home to find my wife upset following a frustrating conversation with Barbara, the customer service manager at Koons Toyota Annapolis and Service Director - Bob. In July 2024, K More

by Damarius M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Stoll
August 31, 2024

I got coupons to change oil for $69. 99 with 5 points inspections but they didn’t do any of that just change oil only! Wondering why doesn’t make sense More

by Mohamed mahmoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Myers
Sep 03, 2024 -

Koons Annapolis Toyota responded

Mohamed, I apologize for any oversight during your visit. We strive to provide thorough service and it's concerning to hear this wasn't the case. Please reach out so we can address this issue directly. Thank you, Barbara Perez - Customer Relations Manager - 410-268-6480 x 14102

August 31, 2024

Great place to buy a car. Everyone was great and friendly especially Amanda. She was very charismatic she even went out of her way to make shore that I was happy with my purch More

by Larryveney0920
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suheil Katan
Sep 03, 2024 -

Koons Annapolis Toyota responded

Thanks for the positive feedback, Larry! We're glad to hear Amanda and the team at Koons Annapolis Toyota made your car-buying experience enjoyable. Enjoy your new ride!

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