Koons Annapolis Toyota

Very respectful staff and highly communicative about my car’s condition. Accurate about wait time car’s condition. Accurate about wait time More

Parts were delayed. but service rep, kept me up to date and was very professional. but service rep, kept me up to date and was very professional. More

Great job Dunn by the car salesman and the accounting woman to do the paperwork and transaction of the car woman to do the paperwork and transaction of the car More

Overfilled oil. Obviously did not test drive. Returned to dealer and waited 2 Extra hours for cute of their mistake. No refund. Obviously did not test drive. Returned to dealer and waited 2 Extra hours for cute of their mistake. No refund. More

I’ve been going to the Annapolis dealership for many years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, years. My trust in their mechanics repair work is strong, but not so much in their customer service providers. They appear to push unnecessary work, provide incomplete descriptions of the work/ & cost, and don’t honor everything within a purchase or contract. They have a new Service Manager to address the complaints. I hope service gets better while I investigate other options. More

Very professional and excellent service. Thank you.i was very happy how my car was serviced. Thank you.i was very happy how my car was serviced. More

I got a new 2024 Toyota Corolla hybrid at Koons Annapolis, and traded in my 04 corolla. While I thought the service they provided was adequate, I found that the process of buying a new car was very Annapolis, and traded in my 04 corolla. While I thought the service they provided was adequate, I found that the process of buying a new car was very tiring. Perhaps it's like that everywhere, especially with hot commodity cars like Corollas. Gabriel was our sales guy and at first I thought his energy was great for keeping us hyped for getting the new car. However, my mom (who accompanied me to help me through the process) allegedly recieved calls and texts from Gabe, in between the couple days of us closing on buying the car and actually getting it, that were inappropriate to the process of buying the car. Overall I think he gave us some faulty information on how the car worked (related to emergency services and cruise control specifically), but his charisma and humor largely kept me engaged in the several hour long process of buying the car. There's nothing wrong with small talk with customers, but I hope in the future that he can reel it in a little bit and keep his communication outside the dealership with customers more centered on the cars. More

I get Excellent service as usual from this department. I really enjoy have my car serviced here. I really enjoy have my car serviced here. More

Brandon Boggs was outstanding on my purchase of a 2024 Toyota Corolla . It was my first time ever getting a new car . So I was very nervous on purchasing, he was very polite and understanding and very pat Toyota Corolla . It was my first time ever getting a new car . So I was very nervous on purchasing, he was very polite and understanding and very patient with me. I highly recommend him as your sales person. More

Everything runs smoothly at the service area. On-time service, easy process. The shuttle service is a real plus. On-time service, easy process. The shuttle service is a real plus. More