Koch Route 2 Toyota

If you go to this place bring your lawyer! Paperwork disappears or changes as soon as it leaves your sight. Every staff member in sales and finance was rude to the point of being ignorant and Paperwork disappears or changes as soon as it leaves your sight. Every staff member in sales and finance was rude to the point of being ignorant and arrogant through the whole experience. They are overpriced and will do anything to take as much money from you as they can. They refuse to take checks from any bank other than the ones they use. If you are from another state they will not fill out the paperwork for the DMV in your state. They will only fill out the Massachusetts RMV1. Do not go to this place if you want to be treated with any respect. More

I'm not one to write reviews but I do feel my fellow Toyota owners need to avoid this dealership. This place requires you to wait 2 plus hours for a scheduled oil change or leave your car for the day. T Toyota owners need to avoid this dealership. This place requires you to wait 2 plus hours for a scheduled oil change or leave your car for the day. They leave this information out when you purchase your new vehicle. The service writers are very rude and seem unphased by presence of customers. I have been here more than once and had to wait for a personal conversations to finish before being acknowledged. On the other hand I now know intimate details about one of the service writers boyfriends and how poorly behaved the kids are of another. More

Mike Caldwell is THE WORST. He is a rude, flippant, arrogant, on a power trip, insolent, sad vacuous human. He should be fired immediately just based on how he treats people and He is a rude, flippant, arrogant, on a power trip, insolent, sad vacuous human. He should be fired immediately just based on how he treats people and how he responds to reviews. Being in his presence at rt 2 Toyota was the most disgusting, awful time I have ever spent somewhere. My family will never go here again and we are making sure to spread the word. Something needs to be done about this horrific disgrace of a man. He is unprofessional and unhinged. I've never dealt with someone in customer service like this in my life. I'm 35 and I have NEVER written a review on ANYTHING. Until today. Please do something about this. He cannot treat people this way. More

This is the worst experience I have ever had working with a car dealership. We live out of state and our car broke down. We thought it would be smart to have it towed to a Toyota dealership. The car was towe a car dealership. We live out of state and our car broke down. We thought it would be smart to have it towed to a Toyota dealership. The car was towed there on Saturday. We were given an 8 am appointment on Monday. We got a runaround until Tuesday afternoon when we they were still telling us the car was in diagnostics and then miraculously gave us a repair quote 5 minutes later.. They never followed up or returned phone calls. I’m not sure why they scheduled us for 8 am if they couldn’t fix it then. The mechanic pretty much mocked our situation. When they finally told us it was the alternator (we could have told you that on Friday night) they quoted us $1525 plus tax to fix it. This repair should cost half that amount. These are awful people trying to take advantage of our situation. We wound up paying to have our car towed to an honest mechanic. They still billed us $180 to diagnose an issue that maybe took 30 minutes tops to diagnose. They wouldn’t send a payment link to my husband in order to release the car to our tow truck driver. Rude people if you can even get them to talk to you. Most unprofessional service staff I have ever worked with and zero customer service skills. Do not bring your car here. More

We brought our 2009 corolla for a simple oil change and tire rotation last week. They recommended that we did a FI service, so we did. Come to find out, that the tech broke a coolant nipple off of the car tire rotation last week. They recommended that we did a FI service, so we did. Come to find out, that the tech broke a coolant nipple off of the car on accident. How this even happens, is beyond me. I don't care that the car is old and brittle, there is no reason why he was near the cooling system doing a fuel injection cleaner. He must have been swinging a hammer around like a xxxxxx. The worst part is WE HAD TO WAIT AN ENTIRE WEEK FOR THE REPLACEMENT PART TO COME IN. An oil change turned into a 1 week long service. We need the car to get to work and to go to the police academy. They offered a rental but said they needed a credit card. Yeah I'm all set I'm not paying for a rental if there's any damage after you guys just vandalized our car. The best part is they couldn't even do the services for free because of our great inconvenience. They still charged us full price and we had to tell them to reduce the price. I thought for sure the work would have been no charge to us for this inconvenience but no we were not compensated one bit for not having our vehicle for 1 week. Absolutely ridiculous. They need to fire the service manager ASAP. We will now have to find a different shop for our vehicles. It's a shame I bought a truck from them in Feb and will have to it serviced here. I do not trust them one bit with my new truck. I will be in contact with the GM regarding this issue More

We made an appointment to see a specific car, they scheduled us saying it was available. We get all the way there and they tell us it was already sold that morning. You guys absolutely suck. scheduled us saying it was available. We get all the way there and they tell us it was already sold that morning. You guys absolutely suck. More

Koch Rte 2 Toyota is a criminal enterprise. Spammers, scammers, and thieves. Avoid at all cost. Spammers, scammers, and thieves. Avoid at all cost. More

Ok, so I’m here to look at rav 4 primes coming in. Cool they got one coming sometime in November. I test drive a regular rav 4 hybrid and liked it a lot. Ok so the MSRP is this number and The sales Cool they got one coming sometime in November. I test drive a regular rav 4 hybrid and liked it a lot. Ok so the MSRP is this number and The sales guy mentions a 5k markup all the way at the end. Very deceiving! I got them to come down to 3.5k markup by financing through them. Ok whatever, the kicker is the deposit is $2500! A few days later I get another dealer that only does 2k markup, so I told them and they couldn’t match it. Ok, I agree to cancel and have my deposit returned. Deposits are refunded same day or 2 days max, these guy took over 2 weeks! Many attempts were made to the sales guy and even reach out to the sales manager for a prompt refund, it wasn’t prompt. You’ll see this dealership off the highway, keep driving and don’t waste your time here. Don’t say you didn’t read my review, you’ve been advised. More

DON'T BOTHER WITH THIS DEALER! Have been a long time customer here at the service dept, having 4 cars consistently being serviced here spending thousands of dollars, BUT the las Have been a long time customer here at the service dept, having 4 cars consistently being serviced here spending thousands of dollars, BUT the last few times I have been it has been nothing but a fight each time! It is time for some of their staff to retire! The person that checked me did not listen to what I needed and then screwed it all up AND blamed me! Enough is enough! The place is close to my home but will now find another place to go. Save yourself the aggravation and dont bother with this Toyota dealer. More

I was very pleased with my purchase until I asked them to install the OEM hitch and clearly told them I didn't want the after market, when I went to pick up my vehicle they had installed the after market and install the OEM hitch and clearly told them I didn't want the after market, when I went to pick up my vehicle they had installed the after market and told me that it was a mistake and that they would rectify it. I'm planning to have my new vehicle serviced elsewhere, I don't trust them. I didn't have any issues with the sales person and I was going to buy a second vehicle from them but will go elsewhere. More