Back

Koch Route 2 Toyota

Lancaster, MA

2.1
384 Reviews

700 Old Union Turnpike

Lancaster, MA

01523

Directions

By Type

384 Reviews of Koch Route 2 Toyota

June 05, 2019

Good people Nice guy checked me in - nice team of people overall! I wish they had complementary cars to take versus having to rent one or wait. More

by Shannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William obin
Jun 05, 2019 -

Koch Route 2 Toyota responded

Thank you so much, Shannon! We are so glad that you received friendly service during your visit to Prime Toyota Route 2. Your feedback is very much appreciated!

June 05, 2019

I’m hoping for a great deal on a new car! My wife was very impressed by your dealership. The TV is beautiful, and the waiting areas were very pleasant! That should be all I need to say!! More

by Rav4leaser
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I came in for an inspection, and can’t remember who helped me.
Jun 05, 2019 -

Koch Route 2 Toyota responded

Thank you for your review of Prime Toyota Route 2! We appreciate your business and your kind words about our dealership. Hope to see you again in the future and thank you for your support.

June 03, 2019

Treated well. Extremely helpful. Easy to deal with. A dealer. I have done business with in the past and will continue to do in the future. Their service departme More

by Grumpy46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon and Dave.
Jun 04, 2019 -

Koch Route 2 Toyota responded

Thank you so much for coming back to Prime Toyota Route 2! We are delighted that you can depend on both our Sales and Service Teams for excellent service. Hope to see you next time.

June 03, 2019

Best customer service Mark answered all our questions . Very professional and polite .we have been customers since 2005 and have always had a positive experience. Love the More

by Trishia54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Messier
Jun 04, 2019 -

Koch Route 2 Toyota responded

Thank you so much, Trishia! We are honored to have had you as Prime Toyota Route 2 customers for nearly 15 years. We look forward to assisting you at your next visit with us.

June 03, 2019

As good as it gets considering I was getting oil changed. Everyone I met was very nice and made me aware of what my expected completion would be which was correct. Employees seemed happy to be at work especia More

by Neal,mary123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t get names
Jun 04, 2019 -

Koch Route 2 Toyota responded

We love reading reviews like this one, Mary! It's so great that everyone you worked with at Prime Toyota Route 2 delivered friendly service. Thank you for your support!

May 31, 2019

Very pleased with Prime Toyota The buying experience was very smooth with Prime Toyota. I already knew the car I wanted to purchase and their price was the best compared to the othe More

by lcic2472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bruno
Jun 03, 2019 -

Koch Route 2 Toyota responded

Thank you for sharing these details of your car buying experience. It's great to hear that you were happy with our pricing and that the purchase process went smoothly. Thank you for choosing Prime Toyota Route 2!

May 30, 2019

Lease of a Toyota Camry I worked with many different car dealers and this dealership was by far superior. There was no going back-and-forth - they offered me the best rate t More

by Dish13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Klink and Walter Aguilar
May 30, 2019 -

Koch Route 2 Toyota responded

We are thrilled that we stood out from the other dealerships you visited! It's great to hear that you got the best rate around and that everyone you worked with provided helpful service. Thank you so much for your business and for recommending Prime Toyota Route 2!

May 28, 2019

Great customer service Viviana the sales person I was working with was very knowledgeable of the vehicle I bought and she was very professional would recommend her to everyo More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Viviana Floes
May 29, 2019 -

Koch Route 2 Toyota responded

Hi Ben - It's great to hear that Viviana earned your recommendation! We love that she provided knowledgeable, professional service. Thank you for coming to Prime Toyota Route 2!

May 27, 2019

Very easy to purchase car I had researched which car I wanted and met with Nate Roseberry. He was very easy going and knowledgeable . Answered all my questions and did not pres More

by Sparky
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate in Sales, Jason in Finance
May 27, 2019 -

Koch Route 2 Toyota responded

This is a stellar review of your purchase experience with us at Prime Toyota Route 2. Thanks for taking the time to share but especially for purchasing your new vehicle with us!

May 26, 2019

A. 1 service Kenneth Te was great. He went over all our questions and helped us with the new technology until we were comfortable. He is the best. We are very com More

by Polly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Brown, Hitesh Patel.
May 27, 2019 -

Koch Route 2 Toyota responded

Polly, thank you for trusting our team at Prime Toyota Route 2. I'm so happy to hear that Kenneth took great care of you. Enjoy that new ride and we'll be here when you need us!

...
14
...