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Koch 33 Ford

Easton, PA

3.7
646 Reviews

3810 Hecktown Rd

Easton, PA

18045

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646 Reviews of Koch 33 Ford

March 01, 2012

Had scheduled 1:00 pm appointment to use dealer provided $29.95 coupon for "The Works". Arrived at 12:50 and was told would take an hour and one-half. At 2:30 (after waiting the hour and one-half) was told More

by rderstin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Consultant
Mar 09, 2012 -

Koch 33 Ford responded

RDERSTIN, My name is Troy Long, service and parts director for Milham Ford Toyota Scion. I read your review and apologize for your experience here at our service facility. After reading your review I can see why you were frustrated and I completely understand getting only one chance to make a first impression. We see an average of 4000 customers a month and sometimes that proves to be a challenge. One step we’ve taken improve our customer service is to be open 24 hours a day. However, being open all the time doesn’t solve all problems. You gave us a chance and you deserved to be treated like you were our only customer of the day, and we did not come through. Please allow me the opportunity to provide you a second chance at your business. You next oil is on the house, and I will make sure before you leave your car will be cleaned and detailed just like the day you drove it off the showroom floor. I hope you accept my sincerest apology and come back again to see us soon. Should you need anything else in the future, please contact me personally at 610-253-9191 x1800. Troy

February 24, 2012

Thank you, Joe for making my truck buying experience so pleasant and comfortable. I usually despise the car dealership experience but Milham and Joe made me feel at ease, a very nice change of pace. Joe e More

by Johnny P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Devereaux
February 09, 2012

We worked with Joe Devereaux to help us buy a Toyota RAV4. Joe patiently explained all the differences between models. Joe acted as a good sounding board for us and we believe we have the right car bec More

by richardhjorth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Devereaux
February 09, 2012

Was looking for to trade my corolla in. I saw thw Mitsubishi Outlander and fell in love. Jim was the sales man, for the second time. What can I say? He is the best, friendly, nice person and willi More

by osmanyhernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Kleinschrodt
January 20, 2012

I went looking for a new car on a Tuesday I told the salesman Brian Mitchell my credit wasn't great and I also wanted to trade my 2006 Ford Fusion because I needed brakes and rather than invest into my More

by cdking455
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Mitchell
January 12, 2012

I had recently had an accident and was in desperate need of a car. The rental was way too expensive, my funds were running low and I was at my wits end searching for something that I would be satisfied with More

by kishawilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Romagno
January 08, 2012

Rob is a very professional, knowledgeable salesman and asset to Dick Milham. Thanks so much Rob!! We love our RAV4!! You made the whole experience worth while. More

by zhspw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Romagno
January 03, 2012

I've bought very few cars, and have had some bad experiences along the way. My experience with Milham was by far the best, and the easiest car buying experience I've had. Milham was the third Ford d More

by SteveO.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Romagno
January 02, 2012

I have just had the best car buying experience ever, I visited other dealerships in my area and found the lets get you a higher price vehicale salesmen. Here at Milham I found Rob and the whole team in ge More

by Fred and Debi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Romagno
January 02, 2012

I've bought many new cars from various dealers. Rob was by far the best. No pressure, knowledgeable, friendly and very focused on taking what is always a stressful experience and making it a very positive More

by Kathys0618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Romagno
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