Koch 33 Ford

We were in a sticky situation with a nice, but way too small for our family, used Toyota Corolla that we purchasd through Milham 2 years ago. With a balance remaining we didn't have money to put down but small for our family, used Toyota Corolla that we purchasd through Milham 2 years ago. With a balance remaining we didn't have money to put down but clearly needed a bigger car that was more family friendly. We weren't sure what would work for our price range, size, and credit but we were FORTUNATE enough to get hooked up with Kevin. Not only did he steer us in the right direction of an INCREDIBLE deal on a barely used Dodge Journey but he worked extremely hard to make the deal happen. He came in on his day off to check on the paperwork and the financial end of the deal. He supplied us with an offer for a 100,000 mile warranty that put our mind more at ease for purchasing the Journey. In the end he was not only a FANTASTIC salesman but a very nice person. She was sweet to our two children (that we drug along with us). He was personable with them, offered them drinks at his own expense, gave them coloring books and crayons. Kevin, and this dealership, will make your deal happen, they are family friendly and we plan on coming back for YEARS TO COME!! Thank you so much!!!!! More

I had been driving a run down 2000 Dodge Neon and decided that it was finally time to get a vehicle that was reliable for my family’s transportation needs. Kevin did a fantastic job at suggesting the 2005 To that it was finally time to get a vehicle that was reliable for my family’s transportation needs. Kevin did a fantastic job at suggesting the 2005 Toyota Matrix and by the time the test drive was over, I was sold on this car. Not only was Kevin able to find me a nice, family efficient vehicle, he also was able to get it down to a really affordable monthly payment. He was not only very friendly to me but to my wife and children as well. Offering coloring books to the children and beverages to keep us entertained while the paperwork was being processed. I believe Kevin’s involvement had a direct influence as to why this car buying experience has been my best thus far. More

Jackie was very helpful and knowledgeable in helping to select the car we had researched on the internet. She also made sure that we also got all the dealer's and manufacturer's discounts available at this select the car we had researched on the internet. She also made sure that we also got all the dealer's and manufacturer's discounts available at this time. More

I had a great experience at Milham; in fact my best ever at a car dealership. I appreciate their no haggle technique. I went in on the first night not intending to buy and was shocked that their Milham va at a car dealership. I appreciate their no haggle technique. I went in on the first night not intending to buy and was shocked that their Milham value price was less than what other websites said I should pay for the car. I almost bought that night. When it did come time to buy, I came in with a good interest rate from one lender and I expected Toyota to match it. In fact they came a quarter point below it. Shante' was wonderful to work with. She was able to find the exact car I wanted and delivered it a week sooner than expected. She answered all of my questions, was very organized with the paperwork, and took the extra step of contacting my insurance company to get the car added, knowing I would be picking up the car at a time when the insurance agency would be closed. Overall, she made my car experience stress free and actually fun. She has a great personality! More

I had been car shopping for awhile with a limited monthly budget. Joe worked with me to find a car that I actually wanted that I would also be able to afford. He made me feel comfortable throughout the whole budget. Joe worked with me to find a car that I actually wanted that I would also be able to afford. He made me feel comfortable throughout the whole process. At Milham I truly felt like I was at home. I would recommend this dealership to anyone looking for a vehicle without the hassle. Thank you Joe and Milham! I look forward to making all my future car purchases from you! More

Joe was extremely helpful and recommended the right car for our needs. He was friendly and made the sales experience painless. I would recommend him to anyone looking to buy a car. for our needs. He was friendly and made the sales experience painless. I would recommend him to anyone looking to buy a car. More

They told be about their new "no haggle" policy, and then gave me their quote. If you don't like to negotiate for car prices, and enjoy paying $1000s of dollars more than you need to for th policy, and then gave me their quote. If you don't like to negotiate for car prices, and enjoy paying $1000s of dollars more than you need to for that privilege, than Milham is the place for you! Their "no haggle" quote was $2,000 higher than my best price for a new Highlander. In fact, their price was almost the HIGHEST (one other dealer was $6 higher). Do yourself a favor, call around to other dealers--you don't even need to negotiate. Just ask for a quote. I guaranty you will save yourself money--and maybe ALOT OF MONEY! More

I found a vehicle online inquired about it and was scheduled to see it. To my surprise when I reached the dealer after a long drive, the salesperson was told the vehicle was sold. Upon further review scheduled to see it. To my surprise when I reached the dealer after a long drive, the salesperson was told the vehicle was sold. Upon further review it turns out it was on the bethlehem lot but when I called it was actually not there. I was contacted by both dealers and asked when I would be coming in to see the vehicle. At this time I was getting frustrated as it seemed the dealership wasn't sure whether they even had it in inventory or not. I spoke to a sales manager or team leader who explained to me they had it all along and it was in their shop. Once I reached the dealer they tried to pair me with a different sales person and luckily my original sales person Fred recognized me and intervened. The sales manager was very arrogant in his approach. I drove the vehicle noticed a few cosmetic problems but overall was interested. Here comes the part most buyers hate the appraisal. I knew going in to the dealer what my vehicle at the mileage and condition was booked at but decided to see what the sales manager says. Of course he took a nice long look at it inside and out and handed my sales person a figure 2000 less than book without any explanation. When I explained to my associate I couldn't consider he went to the sales manager Joe Hooven, and the individual who never apologized for giving me the run around to begin with told me "sorry we couldn't work anything out maybe if you hit the lottery we can sell you a vehicle take care". Obviously I was more than shocked the salesperson looked at me with a look of embarrassment. I'm thinking to my self here's an industry that just a few years ago employees were loosing their homes and barely paying their bills how quickly we forget how to treat people. I obviously will write a few letters to a few people and urge any shoppFers to be very cautious if considering Milham ford. I as a minority shopper couldn't help but feel very uncomfortable from start to finish. The last words that were said to me echo in my head....it took every ounce of restraint I had to not drop down to the level of the sales manager and retaliate. my name is Lonell Tuddles and if no one has gone on record I will be the first. As any shopper would I continued to shop with three other dealers all of which quoted better trade values. My sales associate Fred, called and apologized for the comments the manager made and assured me Milham would still do a great job servicing my needs a few days after the incident. I reconsidered and gave them an opportunity to make things work. I was told they would match or beat a deal Bennett Toyota had given me. I never got a return call or explanation after submitting my application, typical Milham service I guess I should've trusted my first instincts. The deal still put me deep in the hole for my trade the negative equity would've been exactly the same but on a more expensive vehicle and Bennett sold me an excellent Vehicle with Lower mileage a year newer which meant more warranty. Customer service without the insults and run arounds More