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Koch 33 Ford

Easton, PA

3.7
646 Reviews

3810 Hecktown Rd

Easton, PA

18045

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646 Reviews of Koch 33 Ford

April 17, 2014

Excellent car buying experience Dave was great to work with. Dave and Cory greeted us outside took our trade right in and were very friendly! We bought a Camry there in 2013 but rece More

by Rappsteltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wismer
Apr 18, 2014 -

Koch 33 Ford responded

Rappsteltz, Thank you so much for the wonderful review. On behalf of Dave, Cory and our dealership we are thrilled to hear you are happy with your new vehicle. A re-occurring customer is a great testament to one of our top goals of customer satisfaction. Enjoy your new ride and we hope to see you again in the future. All the best, Tom Koch General Manager tkoch@milham.com

April 16, 2014

Absolutely enjoyable experience!!! I was referred to Milham by a friend and I cannot say enough about how enjoyable this experience was. I went to the dealership with specific needs and More

by kreese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2014 -

Koch 33 Ford responded

Kimberly, We couldn't be happier to hear how successful your trip was to our Milham dealership. On behalf of Keith and the entire staff, thank you for coming to us for your car needs. We hope your daughter has a great time driving around in her new car! 2 new cars is very exciting for the family and we wish you the best with both. Thanks again for the great review and we can't wait to see you in the future. Best, Tom Koch General Manager tkoch@milham.com

April 15, 2014

Worst Dealership Ever I would not ever urge anyone I know to go to this place. I have had my car in there every other week because they never fix what they said they have. More

by alliedxo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Salvo, Troy long
Apr 16, 2014 -

Koch 33 Ford responded

Thank you for taking the time to share your thoughts. Feedback like yours is one of the best ways that we can improve as a business, and I would like to apologize for the frustration caused by the repairs. We value our customers above all, and my goal is to keep our business relationship strong. Please feel free to reach me at your earliest convenience, and we can delve into the issue a bit further. Respectfully,

April 07, 2014

This is by far the worst experience I had looking at a Truck I made an offer, they countered and we were close but I left and said I would call back if I want it and I did, they told me the truck went to More

by stevelosinno
Customer Service
Friendliness
Price
Recommend Dealer
No
March 16, 2014

Our college-age daughter's car was towed to Milham on 2/21/14 due to very abrupt issues with inability to start and/or run. Milham's diagnosis was way too slow despite the apparent availability of 24 ho More

by armagh52
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne
March 04, 2014

Purchased a 2011 Toyota Rav 4 and the sales person Mr. George Martinez was very kind, understanding and never pressured my wife and I during the sale. He was very informative and took his time with the wh More

by philmar2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Martinez
Mar 05, 2014 -

Koch 33 Ford responded

Thank you for this great review! Customer service is our top priority here at Milham Ford Toyota Scion, and I am pleased to hear George was able to display that to you! Congratulations on your 2011 Toyota RAV4, hope you are enjoying every minute of it! If you have any questions please feel free to call or stop on by at any time. Be sure to check us out on Facebook and Twitter for some great deals! We look forward to seeing you soon! Best regards, Tom Koch General Manager tkoch@milham.com

February 27, 2014

I went to get an oil change and an upgrade to the computer due to the latest Prius recall, and they said it would take 4 hours. I thought it was a little long, but figured I could use their shuttle More

by jasonmvictor
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
February 05, 2014

I recently visited milham Toyota for a service recall on my vehicle , I had an appointment at 4:30pm and I waited around 2 hours for the service people to give me information on my car and the service perso More

by Shayes0324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 06, 2014 -

Koch 33 Ford responded

I am very sorry to hear of your recent discontent with our service department. It is always our goal to achieve 100% customer satisfaction and it comes with great disappointment when we fall short with our guests. I assure you that poor customer service is not how we intend to conduct business which is why I would like to get in touch with you. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation and the chance to make things right. I look forward to speaking with you and regaining your trust in our business. Please call me so we may assist you better in the future. Sincerely, Tom Koch General Manager tkoch@milham.com

January 27, 2014

Bill was very friendly and helpful. He got straight to the point and made the process go smoothly. He was very patient and kind when my 2 year old started to get a fussy and offered her a coloring book to More

by Mini_Cooper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 30, 2014 -

Koch 33 Ford responded

Thanks for the awesome feedback! It is a pleasure to be able work with such deserving customers like yourself on a daily basis and we thank you for choosing Milham Ford Toyota Scion! I'm glad to hear your experience was made great with the help of Bill. I will make sure he hears of your compliments! Until we see you again, be sure to like and follow us on Facebook and Twitter. Best regards, Tom Koch General Manager tkoch@milham.com

January 26, 2014

George was wonderful!!! He's great to work with and very,very helpful! As long as George works there I'll be coming back to him! He's a good Guy. More

by oceansurf423
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, George Martinez
Jan 30, 2014 -

Koch 33 Ford responded

We love hearing from our happy customers and I am very pleased to hear that our team was able to impress you with your visit. George is a valued employee of ours and he will be very happy to hear this awesome feedback. I thank you for your 5-star rating and for sharing your experience with us. If you have any questions down the road, please do not hesitate to call. Additionally, stay up to date with dealer and automotive news by following us on Facebook and Twitter. Enjoy the new ride! Thanks again, Tom Koch General Manager tkoch@milham.com

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