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Koch 33 Ford

Easton, PA

3.7
646 Reviews

3810 Hecktown Rd

Easton, PA

18045

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646 Reviews of Koch 33 Ford

January 23, 2014

George was fantastic to work with!!! I will buy from him again in the future and have already recommended him to friends who are looking to buy! More

by Mishell216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Martinez
Jan 24, 2014 -

Koch 33 Ford responded

We're always encouraged to hear back from our happy customers! It certainly was a pleasure assisting you and we're glad to hear you left our dealership completely satisfied. George will surely be glad to hear about your feedback and recommendations. All of us look forward to your return! Kind regards, Tom Koch General Manager tkoch@milham.com

January 07, 2014

I visited Milham just wanting to test drive a Ford Focus SE, but was greeted by a very friendly salesman Jimmy who offered to have my trade-in appraised right off the bat. Jimmy was thorough and knowledgeab More

by bsebs28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Wismer
December 31, 2013

I stopped by that dealership about a week and half ago .Had a truck that I owned more then what the truck was worth. I came there with a bank draft from my credit union, also filled out a credit app from More

by tontoy1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
none
Jan 02, 2014 -

Koch 33 Ford responded

On behalf of our sales team here at Milham Ford Toyota Scion, I wholeheartedly apologize with the kind of service you received and that you feel like you were taken for granted. We try to make sure to satisfy every customer and take their time very seriously. I am committed to mending this situation. Please contact me at your convenience so that we can resolve the issue. Sincerely, Tom Koch General Manager tkoch@milham.com

December 23, 2013

The reason I'm giving this rating to Richard Johnson is definetly one of the best car salesman I dealt with in my 10 years of buying cars. He was trustworthy and really serious about getting me the righ More

by johnjacob69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 24, 2013 -

Koch 33 Ford responded

Thank you for taking the time to write this great review. We are glad the members of our team were able to help and provide the customer service that is so important to us. We are grateful that you chose Milham Ford Toyota Scion to help you and hope that you will continue to make that choice for any automotive needs you may encounter in the future. Thank you once again for choosing the Milham Automotive Team and be sure to find us on Facebook and Twitter to get exclusive coupons and monthly specials. Sincerely, Tom Koch General Manager tkoch@milham.com

December 19, 2013

I saw in auto trader a 2007 expedition that was close in options of what I was looking for. this was my first "internet" buying experience. I called Milham, Vera, gave me Kevin to talk to about the car. he More

by SSPETE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2013 -

Koch 33 Ford responded

Thank you very much for stopping in to leave this fantastic review. At Milham Ford Toyota Scion, our customers come first! It is our goal to provide the service you deserve, the patience everyone needs while picking out a new car, and the answers to your questions. We enjoy being able to work with customers like you and it's rewarding to know you enjoyed your experience at our dealership with the help of Kevin. If you have any questions down the road, please do not hesitate to contact us. Additionally, take time to find us on Facebook and Twitter to gain special access to service department specials. Have a great day and we'll look forward to working with you again. Sincerely, Tom Koch General Manager tkoch@milham.com

December 16, 2013

Called a week ago to schedule maintenance for a steering issue. Was told I could drop it off Sunday night so they would have it first thing Monday morning. Received a call Monday afternoon around 3:00 te More

by what123
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Clint
Dec 24, 2013 -

Koch 33 Ford responded

Thank you for taking the time to share your recent experience with the service team here at Milham Ford Toyota Scion. We make it our personal goal to have every customer leave our dealership feeling more than satisfied after their visit and the impression that your recent experience has left you with disappoints us and I assure you this is not the standard of service we have set for the members of our team. We truly look forward to seeing what we can do to hopefully amend this situation, so please don't hesitate to contact me directly in order to come to an acceptable resolution. I look forward to hearing from you soon. Sincerely, Tom Koch General Manager tkoch@milham.com

November 30, 2013

Rey was great as for a mcfarland who was apparently a sales manager very unprofessional he came to seal the deal w chew in his mouth and a spit bottle. It wad aweful and he was arrogant and cocky. I woul More

by cutelilash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mcfarland
Dec 06, 2013 -

Koch 33 Ford responded

Thank you for taking the time to share your recent experience at Milham Ford Toyota Scion with us. We want each customer to leave feeling nothing less than completely satisfied after visiting our dealership and the impression that you were left with disappoints us. We truly look forward to seeing what we can do to help amend the situation, so please don't hesitate to contact me directly. I look forward to hearing from you soon. Sincerely, Tom Koch General Manager tkoch@milham.com

November 04, 2013

My van is in the service department for all most nine weeks for a transmission and transfer case that is under warranty. What a joke. O the joke is on me . I hope you have a spare car to drive you will n More

by Nbuerger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katlin
Dec 06, 2013 -

Koch 33 Ford responded

On behalf of the entire team at Milham Ford Toyota Scion, I would like to apologize for your negative experience within our service department. This type of customer service clearly does not meet the high standards for service that we have for each and every member of our team. We would like to further understand what happened as it helps us to grow as a dealership. If you are open to contacting me personally at your earliest convenience, I would truly appreciate the opportunity to discuss this with you in further detail. I look forward to hearing from you. Sincerely, Tom Koch General Manager tkoch@milham.com

September 23, 2013

I had a very bad experience returning a Toyota leased vehicle and securing a lease on a new Ford at this dealership. The dealership was not clear on all "fine print' and months after our deal was comple More

by berniestorypegleg
Customer Service
Recommend Dealer
No
Employees Worked With
Not listed
Dec 06, 2013 -

Koch 33 Ford responded

On behalf of the entire Milham Automotive team, I would like to apologize for your disappointment with your recent experience at our dealership. This level of customer service does not measure up to the high level of service expected from each and every member of our team. In order for me to further understand what happened so that we can use it to grow as a dealership, I hope that you will be open to contacting us at your earliest convenience so that we can discuss coming to an acceptable resolution. I look forward to hearing from you soon. Sincerely, Tom Koch General Manager tkoch@milham.com

August 13, 2013

Worst experience ever!!! The service department at this place is terrible, period the end!! The managers need to have more meetings on customer service rather than budget cutting!!! More

by vallemark91
Price
Recommend Dealer
No
Employees Worked With
Mike Burock Business Manager
Aug 13, 2013 -

Koch 33 Ford responded

I am very sorry to hear that your recent experience at Milham Ford Toyota Scion was not a pleasant one. The kind of service you describe is most definitely not our standard and I am saddened to learn of your frustration. If you could please contact me at your earliest convenience, I would like to go over the details of your incident in greater depth. I hope that we are able to repair our business relationship and that we can regain your trust. Regards, Tom Koch, GM 610-253-9191 x1101 tkoch@milham.com

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