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Koch 33 Ford

Easton, PA

3.9
644 Reviews

3810 Hecktown Rd

Easton, PA

18045

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644 Reviews of Koch 33 Ford

February 28, 2015

Great Experience We recently leased our fourth vehicle through the Milham dealership. Each time we are treated with courteous and attentive service. This time we purch More

by Hopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2015 -

Koch 33 Ford responded

Hi Hopkins, Wow… your fourth lease from Milham! That is terrific news and we are so pleased that you’ve had good experiences with us! I am so happy you were able to find your newest car addition on our lot. The Ford Explorer will not disappoint. We’re also glad to hear that Jimmy B. gave you a good deal and that you were treated with courteous and attentive service. He is a great and efficient Sales Rep. Enjoy driving your Ford Explorer and let us know if there’s anything that we can help you with in the future as far as service or just general questions. Best regards, Tom Koch, General Manager.

February 28, 2015

Great experience Really appreciated the sales guys patience as we searched for a car to meet our needs. Multiple test drives and several discussions about lease vs. p More

by jmccarty1871
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 02, 2015 -

Koch 33 Ford responded

Hi jmccarty1871, Thank you for leaving a comment about your visit to our dealership. I am very pleased to see that you were given the service you deserve! Customer service is very important to us and I am glad to see that has been reflected upon you. Congratulations on finding the right vehicle! Good luck with it! Please feel free to stop in and see us again at any time. We'd be happy to assist you on the lot or within our Service Department. All the best, Tom Koch General Manager

February 28, 2015

Very Positive My experience at Milham has been great. Jeff, my salesman, was very informative, knowledgeable and helpful through the whole experience. The deliver More

by cagprad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 02, 2015 -

Koch 33 Ford responded

Hi cagprad, Congratulations on your purchase! It is great to see that from start to finish you were treated with respect and great customer service. Jeff, along with our other Sales Representatives, is a great guy who is very friendly, personable and well-informed on the vehicles we have. I'm glad to see the delivery process went smoothly for you. Good luck with your vehicle! If you ever need assistance on the lot or within the Service Department, we are here for you! Best, Tom Koch General Manager

February 28, 2015

Great first time experience I was able to get the exact car I was looking for in a short amount of time and I got a great deal on my trade in. The warranty and maintenance plans More

by dylanaps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2015 -

Koch 33 Ford responded

Hello Dylanaps, We couldn’t be more pleased that we were able to give you great customer service! I am very happy to see the warranty and maintenance plans made your experience that much better as well. How exciting it is that it’s your first purchase of a new car! Enjoy driving! Thank you for leaving a comment and we look forward to seeing you again down the line. Sincerely, Tom Koch, General Manager.

February 28, 2015

Love My RAV4 We purchased our RAV4 in the midst of chaos in our family. Jeff and the entire staff at the dealership were awesome throughout the entire experience. More

by roodie99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 03, 2015 -

Koch 33 Ford responded

Hello Roodie99, Sorry to hear that you and your family were faced with looking for a car at such a hard time. We are so happy to hear though that Jeff our Sales Representative made it an awesome experience for you and you were able to find the vehicle that you wanted within your price-point. Congratulations on your purchase and let us know if you need further assistance with any questions that we could answer. Thanks again! Tom Koch General, Manager.

February 03, 2015

negative attitude I purchased a Ford Fusion used. I did not notice it but there was damaged to the underneath of the car door sill. The salesman stood where my wife or More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Feb 15, 2015 -

Gary responded

Hi Tom Thank you for your response to my complaint. First of all a couple of corrections. The salesman name is Brian Terry and we purchased the car on 06/28/2014. Deal 173672 626370 is noted on the contract. We noticed this dent when we went outside to pick up the car after all the paper work was done and the car was cleaned and ready for us. The dent was not noticed before the paper workmentioned to the salesman,,,what is that and he said oh,,,I forgot to tell you about this, But we aren't going to put any more money into this car which we were not happy about., He then said you can have it fixed and it will take a few days, I don't want to pay for this repair. This car was not an "as is" car!! which if it was, I would not have bought it!! We called the dealership a few days later and left a message with a manager, When he called us back he said that the dealership would pay half and we could pay the other half,,,Again,,,,No, I do not want to pay for this repair and we will need a loaner car. Thank you for your attention to this matter. Gary Hill 484-554-1765(cell) GaryHill1@msn.com I just want to add that we might be playing phone tag back and forth but trust me I would like to get this taken car of.

January 30, 2015

Professional, and friendly sales consultant - great purchase I do not normally take the time to write reviews, especially positive ones; however, this was the best, smoothest buying experience I have ever had. J More

by cookeawo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Marshall
Jan 30, 2015 -

Koch 33 Ford responded

Hi cookeawo, Thank you for taking the time to leave a nice review! I am really pleased to see your visit to our dealership was a great success! Congratulations on your new truck. That is the perfect buy for Winter weather conditions and fun to drive throughout the entire year. You really hit the nail on the head when describing our Sales Associate Julie. She is a fantastic employee to have on our team. Her personality and character really shape her into being an enjoyable person to work with. With her car knowledge and ability to relate to the customer, she is the ideal person to work with when you are looking to buy or lease a vehicle. I am thrilled that she was able to work out a deal with you. Thank you for coming into our dealership, I fully appreciate you recommending us to any of your family or friends. Good luck with your truck and please come back to see us at any time! All the best, Tom Koch General Manager

January 30, 2015

Good car buying experience with Julie Marshall I worked with a relatively new dealer, Julie Marshall, and she was an excellent car salesperson. She worked hard to put me in my new Camry and I am en More

by happygirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Marshall
Jan 30, 2015 -

Koch 33 Ford responded

Hi happygirl! "Happy girl" really says it all, doesn't it? I am really excited to see Julie was able to get you into a Camry! Congratulations! She is a hard-working individual who is really beginning to thrive within this type of business. Her ability to relate to the customer makes the shopping a little less overwhelming and pressure-filled. Thank you for coming into our dealership and for recommending us to your friends and family. I wish you all the best with your Camry and please come back at any time, you're more than welcome! Have a nice weekend, All the best, Tom Koch General Manager

January 23, 2015

Went for one vehicle and bought 2 I went to Dick Milham to look for a new car. Our salesman was Jeff Vinson. He was great. I was not sure what vehicle I wanted. He spent a lot of t More

by dawnbill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 26, 2015 -

Koch 33 Ford responded

Hi Dawn and Jason, Thank you for leaving a comment regarding your experience at our dealership! I am very happy to see we were able to assist you in finding the perfect car for you and your loved ones. We try our best to provide the customer with exactly what they are looking for. It's important to love the price of your car and the inside/outside equipment that comes with it! Jeff is a great employee of ours. He is dedicated to assisting each customer that walks in our doors. Thanks again for coming in to see us and please come back at any time! Congratulations on your new vehicle! All the best, Tom Koch, General Manager

January 17, 2015

Aviod At All Costs Will never go back to Milham again. If you get an Auto Trader Guaranteed Instant Trade in Offer, Milham will be one of the dealers in the Lehigh Vall More

by stat-man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Meredith Haydu
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