Koch 33 Ford

Terrible customer service. Wanted to trade my old truck for a much newer one. Only gave me kbb price for the old one. Where they low ball it Everytime. Wouldn't let me leave, so I ended up with a new truck for a much newer one. Only gave me kbb price for the old one. Where they low ball it Everytime. Wouldn't let me leave, so I ended up with a new truck that I didn't want cause I couldn't afford it, cause of a baby on the way that my wife surprised me with when I got home with the other surprise. Not 2 hours later I was the phone asking if I can get my old truck back. All the dealership had to do was do a flat cancel and I could have my old truck back. The dealership said that's impossible. So the only option was to lease a vehicle. I bought three vehicles from here and they couldn't catch me a break. Never coming back. More

Mr. Johnson was very kind to me and helpful in regards to my ford for letting me about the air filter behind the glove box should be chanced. my ford for letting me about the air filter behind the glove box should be chanced. More

My service today was excellent from the minute I walked in. I was greeted with a smile and immediate helpfulness by Rachal Hower who was beyond courteous and professional. It was my first service at Koch a in. I was greeted with a smile and immediate helpfulness by Rachal Hower who was beyond courteous and professional. It was my first service at Koch and I am looking forward to continuing my relationship with this dealership with service trips and car purchases. More

I lease & Service my vehicles from Koch & they never let me down. Always provide superb service without all the extra non sense. Today was only for an inspection & John Johnson had me in & gone in under an me down. Always provide superb service without all the extra non sense. Today was only for an inspection & John Johnson had me in & gone in under an hour. Spoke to Michael Hood about my next lease while I waited. Thanks Guys More

Misrepresentation The salesman did a good job making me feel like a customer. I was then ushered into the back where I was sold a prepaid maintenance plan that didn't The salesman did a good job making me feel like a customer. I was then ushered into the back where I was sold a prepaid maintenance plan that didn't cover much of anything. Represented that everything would have been maintained during the plan's life. Not the case. Very dishonest sales approach. More

I went to Koch for an oil change and tire rotation. Since I was waiting, I expected to be there a long time. I was finished in an hour. It was a pleasant surprise. My experience was very positive. I was waiting, I expected to be there a long time. I was finished in an hour. It was a pleasant surprise. My experience was very positive. More

Service staff was very friendly and helpful. Did not have to wait long for service to be completed. First time using Koch Ford for service. Highly recommend them. to wait long for service to be completed. First time using Koch Ford for service. Highly recommend them. More

Highly recommend Koch 33 Ford Service. Great group of people who are always professional and accommodating. Special Kudos to Bryan Hubert who makes customer service a priority. people who are always professional and accommodating. Special Kudos to Bryan Hubert who makes customer service a priority. More

Great service with a dedicated tech. Everything was checked and service was performed where necessary. Service was done in a timely fashion with a very professional employee. checked and service was performed where necessary. Service was done in a timely fashion with a very professional employee. More

Everyone is very helpful, knowledgeable, considerate and quick. They check you in by asking what you want done, call you with what needs to be done, and checks you out in a timely manner. Very good experien quick. They check you in by asking what you want done, call you with what needs to be done, and checks you out in a timely manner. Very good experience. More