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Kline Volvo of Maplewood
Maplewood, MN
839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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839 Reviews of Kline Volvo of Maplewood
September 09, 2014
Scary Warning Notice My 2013 Volvo gave me a warning that the AWD was disabled and service was required late on a Friday afternoon. I went online to the Kline website and My 2013 Volvo gave me a warning that the AWD was disabled and service was required late on a Friday afternoon. I went online to the Kline website and booked a service for Monday at 11:00AM to allow time for driving up to the Cities. At the service appointment I worked with Scott Muellner who was excellent. He listened to my report of the problem, gave me frequent updates and had it fixed in about two hours. This turned what appeared to be a disaster into a routine service and some much needed peace of mind. Thanks Scott. More
by Mndawg
Employees Worked With
Scott Muellner
September 07, 2014
Made buying from out of state easy Peter Carlson has made my buying experience easy. I knew I wanted an XC60. He corresponded with me via email and was very good at following up. I simp Peter Carlson has made my buying experience easy. I knew I wanted an XC60. He corresponded with me via email and was very good at following up. I simply did not have time to go there to make a deal so we did everything with email, phone, iPhone pictures of my trade-in, etc. They are delivering my vehicle this week and I could not be happier! More
by stacey.m.ward.9
Employees Worked With
Peter Carlson, Mike Theisen
September 01, 2014
XC 60 We recently bought our Volvo at Kline dealership. We had a great experience--John Rogers was very friendly and helpful. Great service helped us make o We recently bought our Volvo at Kline dealership. We had a great experience--John Rogers was very friendly and helpful. Great service helped us make our decision fast! More
by damjanat
Employees Worked With
John Rogers
August 28, 2014
Always Great Service I bought my Volvo at the other twin cities Volvo dealer and tried to get it serviced there but found it very difficult to get in even just for an oil I bought my Volvo at the other twin cities Volvo dealer and tried to get it serviced there but found it very difficult to get in even just for an oil change so I decided to drive an extra 25 miles and try the service at Kline Volvo and what a difference. Every time I call I can get in the day that I want and the car is in and out when promised. The people are always willing to help and a loaner car is available which I was never offered at the other Volvo dealership. The only negative thing that I can say that the loaner car I was given this time was very dirty inside with pet hair all over the place but I was still very grateful that they provided me with a loaner during my service visit. Jody Landburg did a great job keeping me informed of the progress during service and making sure that it was done when promised. I will continue to drive the extra 25 miles to have my vehicle serviced at Kline Volvo because they have provided me with such good service each and every time that I have needed it. More
by JRXC90
Employees Worked With
Jody Landburg
August 21, 2014
Excellent Service!! Excellent customer service throughout. It was very evident that the staff cared about us and had our best interests in mind. Bo, Karleen, Johnny and P Excellent customer service throughout. It was very evident that the staff cared about us and had our best interests in mind. Bo, Karleen, Johnny and Paul were a pleasure to work with. All of the staff we interacted with along the way were friendly and helpful. The area designated to keep children entertained was a life saver. Keep up the great work, we will be back!! More
by amarxhausen
Employees Worked With
John Rogers , Paul Sebastian, Karlene Byrnes, Bo Dunaski
August 18, 2014
Excellent Service Every Time My wife and I have owned about a dozen Volvos over the past three decades. After buying and servicing the first one at the other Volvo dealership in My wife and I have owned about a dozen Volvos over the past three decades. After buying and servicing the first one at the other Volvo dealership in the Twin Cities, we have stuck with Kline for every purchase. A big part of this decision has been the service manager, Scott Muellner. While our cars have not needed extensive service very often, Scott is the man to work with when they do. No matter how good a car you buy, it still really gets down to how the service manager handles that car, to determine whether you want to buy that same make of car again. Our record shows that Scott Muellner will have you coming back for your next vehicle. More
by Volvo12X
Employees Worked With
Scott Muellner
August 05, 2014
A Negative Turned Positive Last winter, after driving approx. 4000 miles, the transmission warning light came on in my 2013 XC60. We limped into a nearby gas station &, instead Last winter, after driving approx. 4000 miles, the transmission warning light came on in my 2013 XC60. We limped into a nearby gas station &, instead of calling the Volvo 800#, I called Bo Dunaski. After explaining what had happened, we decided to test our luck & try to make it the final 10 miles to our home. Bo agreed, but told us to call back. We managed to get home, driving in first gear, called Bo who decided the car needed to be towed in (from western WI). He gave us step-by-step instructions on what to do as well as details on what to expect. Before dinner that same day, the car had been picked up & towed away. The next day the service dept determined the transmission needed to be replaced & the original sent to the factory for feview. My husband drove me in to the city & I was given a loaner until I got my car back. Though initially disappointing, everything ended well. I couldn't be happier with service I've received at Kline - not only with this experience, but everything from ordering the car to the routine maintenance services. More
by WKJ2010
Employees Worked With
Bo Dunaski
July 22, 2014
Positive CPO warranty visit My Volvo XC60 started making a thrumming noise from the rear end a couple of weeks ago. After ruling out a tire problem, I stopped by Kline on a Satur My Volvo XC60 started making a thrumming noise from the rear end a couple of weeks ago. After ruling out a tire problem, I stopped by Kline on a Saturday afternoon and discussed the issue with Jody Landburg. She scheduled me for a convenient appointment the following Monday. The verdict: a bad rear bearing, which was replaced under the CPO warranty with no hassle. Jody delivered good customer service, which included arranging car service to/from my office office while repairs were being completed. Excellent overall experience. More
by spindocbp
Employees Worked With
Jody Landburg
July 22, 2014
Bought a car, started off terrible, and it got worse I visited Kline Volvo to look at a used 2007 Saturn Aura that they had on their lot. This would be my first car purchase and I learned a lot of hard l I visited Kline Volvo to look at a used 2007 Saturn Aura that they had on their lot. This would be my first car purchase and I learned a lot of hard lessons from Kline. I ended up buying the car from them "as is" and it had 100,000 miles on it. I owned the vehicle for less then 3 hours before the transmission went out. Yes, about 3 hours and 60 miles put on it. Kline refused to accept back the vehicle but made sure to tell me several times how sorry they were for me. I had to pay $3,800 to put a new transmission in the Aura. I did eventually manage to get $750 out of Kline towards the transmission. I know that the transmission wasn't their fault, but they were selling the vehicle at KBB price and it was still their product that passed their inspections and they did not stand by it. They mentioned to me that I should have bought a Volvo..... When I got the new transmission put in I got it at a GM dealership because Kline thought it would be best for a GM dealership to do it because Kline had no experience working on Saturns. I also would have had to transport the vehicle over an hour back to Kline. The GM guys went to work at my transmission and noticed my tires. I realized that when I bought the car it would need new tires before winter. The GM guys took the tires off of the vehicle and actually showed me that the cords in the tires on the inside of the wheels, where I couldn't see when the tires were on, were popping out of the tires. Basically it was like the previous owner had never rotated the tires. The GM guys said the vehicle wasn't street safe and I would need to sign a wavier to even drive it off the lot. A second opinion confirmed this. A reminder this is about a week after I bought the car, I learned that the vehicle I drove an hour home on the freeway and that had passed Kline's inspection had tires on it that weren't street safe. It cost me $550 to put new tires on the vehicle, Kline's only comment was 'bought "as is." After a long and tedious process of getting a new transmission and tires for this car, I was only able to drive my vehicle for about a week and a half before my temporary license paper in the back window expired. I had not received my plates from Kline and after working with the Dealer Unit and the DMV for a week I was able to get my plates myself from the DMV. To their knowledge, Kline had never even put in the order for the plates up to a week after my temp had expired. Since I did this all myself despite my calls to the dealership I was also refunded $115 for my plates. Through out this entire process I was never in direct contact with the general manager. My case was handled through other employees. The checks also both arrived almost two weeks after the date I was told I would have them buy at the absolute latest. Buying my first car became an over a month process and a terrible experience. If I could do two things different I wouldn't buy a Saturn, but I would also stay as far away as Kline Volvo as possible. The only word to describe the dealership is incompetent. More
by FirstBuyer25
Employees Worked With
Paul , Melissa Daugherty , Peter Carlson
June 19, 2014
Being There When I Needed Him! On May 28th my 1999 Volvo S70 was rear ended in a freeway accident and declared a total loss. I was not injured, but devastated at the loss of my be On May 28th my 1999 Volvo S70 was rear ended in a freeway accident and declared a total loss. I was not injured, but devastated at the loss of my beloved Volvo. I called Peter Carlson the very next day to seek his help in replacing my car. He showed such compassion for my welfare and assured me that he could walk me through the process of selecting the right automobile to fit my needs. When I visited the Kline Volvo dealership on June 6th, he was prepared to spend time with me explaining my options and came up with the perfect replacement, a new XC 60. The car has so many features, and I needed to be coached about how to utilize them. Peter was extraordinarily patient and adept at doing just that. I am enjoying the ownership of this new car immensely. He was also able to stay within the price cap that I had asked of him, which I appreciated. I will definitely recommend Peter Carlson to anyone that is looking to make such an important investment. The XC60 is my third Volvo purchased at Kline Volvo. Sincerely, Norman J. Malterud More
by NJMRoman
Employees Worked With
Peter Carlson
