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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,292 Reviews

5,292 Reviews of Klaben Ford Lincoln - Service Center

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April 23, 2025

Every time I come in Brandon is polite and helpful. Ali is always wonderful as well. The whole Quicklane team is awesome and I tell everyone I know to come here! I won’t go anywhere else! More

by Deutsch22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Gavin was very knowledgeable about the service. He got us in and out in record time! We were very pleased! More

by Barcross.1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

Took my truck in for transmission issues and got the pleasure of working with Robert. I got calls almost daily and was truly impressed with the communication and patience of him. Every time I spoke to h More

by trooper5023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2025

My Ford Edge was in for a recall. I cannot say enough about the extensive work that was done by the service department (specifically Mike Brandvold with his team) to complete the mul More

by secretary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

I’ve been buying new vehicles every 4 to 5 years since 1983. They provide OUTSTANDING customer service and consistently gone above and beyond my expectations. More

by Stephtodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocko is Irreplaceable.
April 19, 2025

We had service done on our 24’ Explorer. Robert Simon was great to work with. Very knowledgeable, professional, and helpful. Highly recommend Klaben Ford and Service Center to anyon More

by ba5companies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

I never have issues with Klaben, and if I do they always fix it right away. They’re one of the only dealerships that actually care about their customers. More

by courtneyjchismar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Klaben Ford is the only dealership I would purchase a vehicle. Their kindness, superior service department and quality vehicles are why I keep coming back. The mobile service is invaluable although I alw More

by t4bor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler?
April 19, 2025

Great customer service. They always follow through on requests and/or questions. The Mobile Service is extremely convenient. More

by ILOVE2TEACH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
April 17, 2025

Klaben Ford has been my dealer for 15 plus years. Mona has also been great in the service department More

by Daddyd093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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