Back

Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,064 Reviews

2,065 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

Sort by
June 24, 2025

Joe was great to work with. He kept me up to date with my repair. More

by josiecki0273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

Ridge was awesome to work with. He communicated and followed through and got my jeep back on the road! More

by ereginelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

All of our dealings with Klaben have been awesome, definitely recommend them for all your Jeep needs! More

by mhines724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

Work was completed timely and at the price quoted. Truck was clean inside and washed on the oitside More

by racing3jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

Liz was very courteous, helpful and informative. Overall experience from scheduling my appointment through the actual service and the follow-up was very positive. Will definitely continue to have More

by sehubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

I would recommend they inform the Customer about putting in new valve stems when getting Four New Tires put on. More

by Neil G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Neil, Thank you for taking the time to leave a review and elaborating about your experience and questions regarding the TPMS and the valve stems. We also appreciate the positive marks! Great questions! I apologize for leaving you in a place where you felt we did not completely address your needs. That is not the way we do things at Klaben. Even though you gave us 5-stars, we still owe you the conversation on how we can improve as a team. We share the feedback that you provide with the entire team in order to improve the experience we deliver. We promise every customer that comes in an excellent experience, and we clearly did not give you one. I spoke with several technicians regarding this and I would love to speak with you regarding your comments/concerns. Please give me a call at your earliest convenience at 330.673.3139 EXT 405. Thank you! Jeff Ashley Service Director Klaben Auto Stores 330-673-3139 ext 405 jashley@klaben.com

June 18, 2025

Klaben Service Center always has excellent customer service. Joe was very friendly and explained what my vehicle should have done for the mileage. They were very thorough and helpful. More

by tbjoj5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

I received daily updates from the service guy and a check up call after a couple days to assure everything was ok. it was. my only issue was with enterprise I got their insurance and then I found out I didn More

by allbusiness7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Joe has been helping me out for the past year and a half since I purchased my ram 1500 from Klaben. Very nice and caring person. Always gave a follow up call the next day seeing how things went. Just a genu More

by Johnny Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Dealer is very concern and listened to get problem solved. Glad to work with same service writer More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ridge Hancock
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...