Kisselback Ford

From NY to Fl review Moving from NY to FL was difficult...then on the Ford Fl website..I emailed questions and Kisselback was prompt and interested...Brian M. emailed, the Moving from NY to FL was difficult...then on the Ford Fl website..I emailed questions and Kisselback was prompt and interested...Brian M. emailed, then call me and was very prompt & courteous... I was very interested in a certain car..being Orange, 4 cyc, vista roof & more...he did his search and found my car...I also did research with TrueCar.com and by far KesselBack had better prices !!! Thanks again to Brian M. And Kim H. More

Service Department Nightmare! The certified experts put the wrong size tires on my work truck. I drove with 2 new (of four) rear tires that were smaller than the originals and fel The certified experts put the wrong size tires on my work truck. I drove with 2 new (of four) rear tires that were smaller than the originals and felt like the truck was going to roll over. They also replaced my water pump and the temp gauge no longer works. The service mgr told me to bring it back and they'd reconnect it but...I have to work! These guys are certified hacks! More

Great car buying experience! This was our first car purchase at Kisselback ford. We purchased a 2014 certified pre-owned fusion. Our salesperson David "S" was terrific. Everyon This was our first car purchase at Kisselback ford. We purchased a 2014 certified pre-owned fusion. Our salesperson David "S" was terrific. Everyone we dealt with was extremely nice and helpful. We would highly recommend them. More

best car buying experience in my life time. This is my fourth car purchase and I can say with all my heart it was the easiest and the least pain free. I worked with David Q. In the used car lot This is my fourth car purchase and I can say with all my heart it was the easiest and the least pain free. I worked with David Q. In the used car lot and he was just awesome. He messaged me with any answers to my questions or new information before we had even chosen a car. He helped me to get great fiancing and paired me with a car perfectly. I never even walked the lot. The first car he picked I fell in love with. On that not the Ford Fusions are amazing. I'm so in love with this car it's crazy. I would 100% recomend this dealer, David and the Ford Fusion. More

no matter what Living in the same area for forty plus years, a large family and huge social circle, we've had the opportunity to have knowledge of most dealerships. Living in the same area for forty plus years, a large family and huge social circle, we've had the opportunity to have knowledge of most dealerships. We are part of the Kisselback family, Bobby Kisselback, Duane Norman, David Quertermous and Randy Service Manager, have made sure, that no matter what, customers are always the most important part of this dealership, and continue excel far past the other in customer service More

They stand behind the sale Bought a 2014 car from Kisslback, they had their certified used car on our purchase. Brought it to the service dept.because we were concerned over it Bought a 2014 car from Kisslback, they had their certified used car on our purchase. Brought it to the service dept.because we were concerned over it pulling right. Went completely thru the car again, got it fixed while we waited, and didn't pay a DIME Thanks Bill & Joann Nagy More

Excellent Dealership This is one of the greatest Ford dealerships my family and I have experienced. I was recently in the market for a 2015 Ford Mustang and after checking This is one of the greatest Ford dealerships my family and I have experienced. I was recently in the market for a 2015 Ford Mustang and after checking other various Ford dealerships within a 200 mile radius, not one of them could beat the price that Kisselback was offering me. I communicated with other dealerships leading up to Kisselback regarding my inquiries and didn't get a response that I felt satisfied with. We drove 1 hour and 50 minutes from our home just to do business with Kisselback. I had the wonderful pleasure of working with Vickie Albertson and would highly recommend her to anyone looking to purchase a vehicle. She continuously kept me updated with information and responded with my questions quickly. Also to mention, Vickie had a positive and upbeat attitude that one would favor greatly. I got a strong sense that they were appreciative of my business and inquiry. My mother and I arrived on the dealership to pick the car up that they specially ordered for me as it was a "locate vehicle" and they solved all problems when it came to the financing as my bank was slacking. The finance manager, Mike Lesch, was on top of things and keep the pace moving. We also appreciated the fact that Vickie took the time and went over the Mustang's features that I purchased and had a hands-on experience with the car before I drove off the lot. I plan on doing more business with Kisselback Ford in the future and would refer my friends and family members to this dealership. I am proud to say that the 2015 Ford Mustang that is sitting outside of my house right now was purchased today from Kisselback Ford. Thank you for your wonderful staff and business. - Jesse B. More

Sales manager needs customer service skills.. Salesperson was great, sales manager had no skills but a bad attitude. Had a nice test drive and as soon as we sat down to discuss making a deal it w Salesperson was great, sales manager had no skills but a bad attitude. Had a nice test drive and as soon as we sat down to discuss making a deal it went down hill thanks to the managers attitude. Walked out and went to Napleton Jeep/Chrysler and made a nice cash sale that day. More

Being charged for unessessary repairs My F-150 Breaks down on a Thursday, it would not start. Luckily i was in a Walmart parking lot when this happened, i got someone from the maintenance My F-150 Breaks down on a Thursday, it would not start. Luckily i was in a Walmart parking lot when this happened, i got someone from the maintenance department to come and take a look. He was able to figure out that it was either the fuel pump or the fuel filter that was causing the issue and they don't do those kind of repairs. I decide to have it towed to Kissselback ford after hours, drop off they key and write that either the fuel pump or filter is bad. The next day i get a call from them saying that it is not the fuel pump it is definitely the PCM. They assured me that the fuel pump was working great and that it was definitely the PCM. The new PCM does not come in until Wednesday. They put it in and suddenly now there is an issue with the fuel pump. I specifically told them that the issue was the fuel pump, and they get me for a brand new PCM and fuel pump. They put the new fuel pump in and it works, It got fixed on Thursday ( a week after it came in ) and when asked why this could have happened they stand by their original analysis of the PCM, but it makes no sense that magically when they put this new part it it does not get any fuel pressure. Kisselback Ford does not care about their customers, and apparently they will find made up things to fix on your vehicle just to run up the bill. I will never recommend business to places like this and cant believe ford would allow this kind of service. More

F150 Purchase Wonderful experience at this dealership. David "Q" Quertermous was amazing! He is definitely an asset to the team. We told him what we wanted and Wonderful experience at this dealership. David "Q" Quertermous was amazing! He is definitely an asset to the team. We told him what we wanted and where we wanted our payments to be and he made it happen for us. He literally picked out the perfect truck to meet our needs. We bought a certified preowned 2013 F150 with only 12k miles. It is still under factory warranty and came with an additional 1 year bumper to bumper warranty because it's a certified preowned. Our credit isn't the greatest, but when our first application was denied the sales team didn't give up on us. I called and was approved for a loan through Mccoy Credit Union (I currently have a car loan through them), but the guys over at Kisselback got me a better loan with lower interest and payments. It honestly was so much more than we were hoping for (we were all actually considering a buy here pay here). And the best part is that the payment on our almost new truck is only $30 more than the truck we were considering at the buy here pay here (which had over 100k miles). The paperwork process with Mike went so smoothly. I can honestly say it was the easiest signing I've ever done. When we were ready to drive away, the entire staff came out to shake our hands, including the owner. This dealership really gives you the small town family feel with their excellent customer service. Be sure to see David Q when you go in. He'll take great care of you! More