Kirby Kia of Ventura

My previous car was destroyed in an accident on July 21 My previous car was destroyed in an accident on July 21 while I was on vacation so I needed a car as soon as I got back July 30. I wanted to find My previous car was destroyed in an accident on July 21 while I was on vacation so I needed a car as soon as I got back July 30. I wanted to find another Scion XB and, to my surprise, found one online at Kirby Auto Group in Ventura. When I called the dealership Helen answered immediately and confirmed the 2006 Scion XB was still on the lot. My wife and I rushed over and were very pleased that it was in excellent condition and in a color I had wanted before but was unable to find. After the test drive I told Helen I want the car and she was able to finish the paperwork before another interested buyer could find financing. Helen was very understanding, professional, knowledgeable. We had a great conversation while waiting for the paperwork preparation to be completed. I believe she is the only woman there and she sets the bar high for the men, I wish them luck keeping up with her. More

John our sales person was friendly, motivated and provided the answers we needed. The purchasing transaction was very smooth and we didnt have to sit and wait for hours. Jake the Finance Manager was provided the answers we needed. The purchasing transaction was very smooth and we didnt have to sit and wait for hours. Jake the Finance Manager was very friendly and reviewed all the documentation with us leaving us with very little questions. More

This dealership impressed me and so did my salesperson John. They worked with me and got me exactly what I wanted. I am very happy with the whole experience and would highly recommend this dealership. I l John. They worked with me and got me exactly what I wanted. I am very happy with the whole experience and would highly recommend this dealership. I love my Kia!! More

Called ahead two different times for a Sportage with a certain color and package. Of these two times, the second call was the morning I left to go down to the dealership. When I got there, the vehicle I c certain color and package. Of these two times, the second call was the morning I left to go down to the dealership. When I got there, the vehicle I called on was not there. Not the biggest deal in the world, but a bit inconvenient, being that I was driving three hours to get to the dealership. Just a bit frustrated....... Drove another vehicle (Sorento) that ended up working out. We settled on a price, with a handshake, and within about 20 minutes, we found out that one of Kia's rebates cannot be combined with another one, so I was only able to do two of the three advertised rebates. Again, not the biggest deal in the world, but I now knew that the price was obviously going to change. I did not make the mistake, yet I am going to end up paying for this error. We ended up splitting the difference and closed the deal. Robert did what he could to make up for the error, and I just came up a little bit. A bit more frustrated....... During the process, I was going to pay the difference of the rebates/trade. I was asked to fill out a form, basically name, ss#, address, etc. for the "terrorist check". Okay, been through this before. The form I was filling out was a standard credit form, and I asked about this and told that it was for the terrorist check. In the finance department, wrapping up the deal, one of the first forms I signed was the authorization to pull my credit report, which was pulled when I previously gave up my information on that 'credit' form. Of course, my credit was fine with an awesome FICO, but that is not the point. The point was to NOT pull credit. Why? I came in to take care of the deal and not finance with the dealer, so why is my credit being pulled? I was told that it was due to the deal possibly falling through. I was paying for it with pre-arranged financing through a bank, so I was not paying for it with a 3rd party, no ID, personal check or something. Frustrated once again....... Okay, not really excited about that. What I explained is that if they are going to do this, just explain this up-front to the customer. Most, if not all customers, will understand why, but tell them, rather than not tell them and have the customer find this out in the finance department after the fact. I don't like the 'terrorist watch' information being used to pull someone's credit at the same time. ARRRGH!!! Just let us know first, that's all...no big deal...and most everyone will be fine with it. I will guarantee you that someone, at some point, will just get up and walk out if they found out this happened. It may not have happened yet, but it will happen at some point in the future..... After all of this, and some disorganization, the deal was done and I was on my way. The vehicle is doing fine. The disorganization had to due with some missing keys, organizing paperwork, and stuff like that. Not a big deal, but when someone is trying to get into a dealership, wrap up a deal, and move on, it's a bit of a pain. Minor inconvenience but not a deal-breaker. All-in-all, it was a very good experience, minus the few inconvenience listed above. The price change due to the rebate was a bit frustrating, but I wasn't going to blow the deal over that (really, just a few hundred bucks). The pulling of the credit pissed me off, only because I felt like I was duped into signing something that I did not need to sign and told something else about what the purpose of the form was really for. For those looking to go to the dealership, I would recommend Robert. He was very pleasant to deal with, and we didn't go back-and-forth with prices, trades, etc. He was a straight-shooter and was also ready to wrap the deal up fast...except about the credit pull... :0 (JUST TELL PEOPLE, THAT'S ALL) Just fix a few protocol issues and this would have been a top-notch experience during my visit. I would go back again, deal specifically with Robert, and wrap up another deal, despite these previous issues. I now know what to expect and will just go in a bit more open-minded in the future. Even with what occurred, the experience was 1000% better than what I've dealt with in the past at other places. KEEP IN MIND, THIS EXPERIENCE WAS MUCH, MUCH, BETTER THAN WHAT MANY OTHER PLACES WILL DO TO 'EARN' ONE'S BUSINESS. I just needed to share what happened with me with my recent purchase. Thank you More

Buying a vehicle from Kia of Ventura was the worst car buying experiance I have ever had. I highly recommend that nobody does business with this dealership. The employess are very unprofessional and the p buying experiance I have ever had. I highly recommend that nobody does business with this dealership. The employess are very unprofessional and the people in finance are thiefs and liers. More

I was in the market for a Soul Exclaim! I had a unique situation. Ryan and Jake worked super hard to make the sale happen. I'm very grateful for their expertise and service. They were kind and Ryan offere situation. Ryan and Jake worked super hard to make the sale happen. I'm very grateful for their expertise and service. They were kind and Ryan offered several times for a refreshment. I wouldn't be driving my new Soul today if it weren't for them. I will definitely refer friends and family who are in the market for a Kia to them. They were both extremely professional and yet down to earth at the same time. I'd say it was my best car buying experience (and who likes sitting at a dealership working out a deal?). Thanks to both of you! More

My experience at this dealership was excellent. The salesperson, Steve Earwood, was friendly, conscientious, and focused on doing whatever it took to get me the car I wanted. He is a strong asset for salesperson, Steve Earwood, was friendly, conscientious, and focused on doing whatever it took to get me the car I wanted. He is a strong asset for the company and a person I felt I could trust and could go back to for my next car, whenever that might be. He was knowledgeable about the cars, and helpful throughout the sales negotiation. I would recommend him and the dealership to anyone. More

This dealer ship make you feel like your family, It's one of those places that lives up to quality service. Dave Howard brings together superb service and the up most superb quality for customer satisfaction of those places that lives up to quality service. Dave Howard brings together superb service and the up most superb quality for customer satisfaction, that should be a model for all dealerships. My hats off to Kirby and Mr Howard and his team. More

I own two Kias, a 2004 Sedona and a 2010 Forte. I bring both to Kirby for service, and always have a good experience. The staff are all very friendly and courteous, and It makes getting the vehicles servic both to Kirby for service, and always have a good experience. The staff are all very friendly and courteous, and It makes getting the vehicles serviced a pleasant rather than odious task. More

David Howard recently serviced our JEEP. He was friendly and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are and courteous on the phone and when we arrived at the Dealership. The car was serviced on schedule and completed within the time promised. We are very satisfied with the service he provided on this visit and with past visits. Richard Maggio Betty Maggio More