King O'Rourke Buick GMC

OMG Where did they find JACKIE??? She was the ABSOLUTE BEST SALESPERSON IVE EVER DEALT WITH! I wish she can sell every make so I just have to deal with her forever!! Excellent JOB Jackie! Keep up the grea BEST SALESPERSON IVE EVER DEALT WITH! I wish she can sell every make so I just have to deal with her forever!! Excellent JOB Jackie! Keep up the great work!! If I can give her 100 stars I would! Finally a car buying experience that was actually a pleasure!! More

Bob Chernosky is the Best Auto salesman I have dealt with in my 79 yrs. Totally honest, trustworthy, knowledgeable. Everything he promised was delivered. My GMC delivered spotless like new. Great guy… ask in my 79 yrs. Totally honest, trustworthy, knowledgeable. Everything he promised was delivered. My GMC delivered spotless like new. Great guy… ask for him at King O’Rourke, L.I. NY. My wife and I were totally pleased!!! More

Jackie was amazing though the whole process. I walked in one day after work as my BMW lease was up come November they offered to pay off my final payments and got me into an XT5 demo fully loaded it’s beaut one day after work as my BMW lease was up come November they offered to pay off my final payments and got me into an XT5 demo fully loaded it’s beautiful and I love how comfortable and the way it drives More

I would never recommend King O'Rourke GMC to any friend or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday Ju or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday July 12th. I spoke with Sonia the Loaner Manager every day during the week, from July 12th through the 16th. She said she did not have any loaner cars available, and promised me that one would be available "soon". Sonia also advised that I could rent a car from Enterprise car rental and GMC would reimburse the cost. When I asked for this in writing, the dealership declined to provide it. No one looked at the car until Wednesday July 14th. At that point after speaking with Fred in Service I was told 2-5 days for the parts to arrive to fix the issue. I was told I would receive a call back to confirm arrival of the parts, and when the loaner car would be available. When no one called me through the end of the week, I called again on Monday July 19th (one week after car was towed to the dealership). Fred told me that the part was on "indefinite" backorder, and there was nothing they could do to get the part. After asking to speak with Sonia again, no loaners were available. At no point during those 2 weeks did I get a call back from King O'Rourke, from any member of the staff. Any contact was initiated by me. On July 22nd after two weeks with no parts, no car, no loaner and no rental, I called GM corporate to expedite the process, and have someone contact me to arrange a loaner vehicle. The corporate representative informed me that, had I rented a car through Enterprise, GM would reimburse me for $46/day. The minimal rental price for the smallest car in this area is $137/day. GM informed me that I would be responsible for any cost over $46/day. At that rate, it would be over $1,200 for 2 weeks out of pocket. GM corporate called the dealership daily through August 3rd, with no response or contact. The dealership would not deal with corporate. GM corporate finally made contact with the dealership on August 8th, and told me the parts were expected to arrive on August 9th. GM corporate called me on August 9th, saying the part had arrived, and the service manager Ron had asked that I bring the car back to the dealership so they could install the parts. The car had been at the dealership since July 12th, and was apparently "lost" by the dealership. After more calls from corporate, the dealership "found" the car that had been in their posession for two weeks. The car was finally repaired and available for pickup on Friday August 12th, 4 weeks after being towed in. I finally spoke with the service manager Ron (who would not return phone calls during the previous month). He apologized for his dealerships performance, and said things should have been handled better. In addition, I spoke with the General Manager. He seemed to think that having an inexperienced service and deck team was an adequate excuse for the dealerships lack of communication. Overall, my car was out of my posession for 4 full weeks. I was never given a loaner car, never secured a rental, and had to drive my wife's lease for a month, sharing time when possible. No restitution was ever made, and no apologies were given. This is a sad excuse for a service department and a dealership, from the bottom to the top. I would never purchase from them again, nor would I bring my car for service there again. I will not be purchasing or leasing a GMC vehicle again. The only positive note to be said was that GM corporate handled things as efficient and professionally as possible. Thank you Nicholas at GM Corporate. More

Jackie was knowledgeable, easy to work with and she didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! More

Service department lacks customer service skills. I am patiently waiting for a diagnosis on my Buick. Nobody calls me back. It’s Tuesday at 4 pm, the car has been there since Friday at 10 am. Nobody can b patiently waiting for a diagnosis on my Buick. Nobody calls me back. It’s Tuesday at 4 pm, the car has been there since Friday at 10 am. Nobody can be honest or considerate. NEVER go to them.!! More

Jackie was a pleasure to work with as she made this purchase one to remember. She is very knowledgeable and is not pushy like most car sales reps. If you're looking for a great buying experience, go purchase one to remember. She is very knowledgeable and is not pushy like most car sales reps. If you're looking for a great buying experience, go see Jackie! More

This was the greatest car buying experience. Jackie was knowledgeable and answered all our questions. The entire staff helped make this process amazing. This is our second purchase in one year from her a knowledgeable and answered all our questions. The entire staff helped make this process amazing. This is our second purchase in one year from her and we will never leave. The best experience More

Back in 2008 when I first walked into this dealership I felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my fa felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my families needs. Jackie and the courteous staff has gone out of their way to make sure we know how every option of our vehicles work. After a long day Jackie has taken the time, even in the dark, to make sure we are happy with our decision. She has a customer for life. Thank you Jackie and the Kingorourke staff. More

Jackie was awesome! She helped me find an SUV that was perfect for me and gave me a great lease deal. I love my new GMC Terrain! perfect for me and gave me a great lease deal. I love my new GMC Terrain! More