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King O'Rourke Buick GMC

Smithtown, NY

4.1
325 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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325 Reviews of King O'Rourke Buick GMC

September 23, 2021

Jackie was amazing though the whole process. I walked in one day after work as my BMW lease was up come November they offered to pay off my final payments and got me into an XT5 demo fully loaded it’s beaut More

by katelynschlussler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Sep 27, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at King O'Rourke Buick GMC, LLC! If you have any further questions, please give us a call. We're always happy to help!

August 26, 2021

I would never recommend King O'Rourke GMC to any friend or family member. I would not want to put them through the same situation that I was put through. My car was towed to the dealership on Monday Ju More

by AG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron (Service Manager), John DeFlumeri
Sep 04, 2021 -

King O'Rourke Buick GMC responded

Mr. Grasso, It is unfortunate that you are unhappy with your experience. Under the circumstances, we felt we did the best to our ability, given various delays. We hope that in the future we are able to accommodate you as best we can to make sure you leave completely satisfied.

August 21, 2021

Jackie was knowledgeable, easy to work with and she didn't try to sell us something we didn't want. A+ I love my new Cadillac XT5! More

by Momn85n87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo, Jackie Endres Laguerre
Aug 23, 2021 -

King O'Rourke Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 17, 2021

Service department lacks customer service skills. I am patiently waiting for a diagnosis on my Buick. Nobody calls me back. It’s Tuesday at 4 pm, the car has been there since Friday at 10 am. Nobody can b More

by lomb6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter
Aug 23, 2021 -

King O'Rourke Buick GMC responded

Mrs. Lombardi, We understand the miscommunication was frustrating and apologize for the longer than expected repair. We had been unable to duplicate your concern. We do continue to do further diagnostic with extensive road testing to ensure a quality repair for you. Thank you for your business and your patience. - Matt Amoscato, Service Manager

August 09, 2021

Jackie was a pleasure to work with as she made this purchase one to remember. She is very knowledgeable and is not pushy like most car sales reps. If you're looking for a great buying experience, go More

by Dsmith95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre, Howie Meadows
Aug 16, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at King O'Rourke Buick GMC, LLC! We sincerely value your business and look forward to your next visit!

August 03, 2021

This was the greatest car buying experience. Jackie was knowledgeable and answered all our questions. The entire staff helped make this process amazing. This is our second purchase in one year from her a More

by cherylbgreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Aug 20, 2021 -

King O'Rourke Buick GMC responded

Hi, we're happy you found our staff and Jackie to be so supportive during your experience here at King O'Rourke Buick GMC, LLC. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2021

Back in 2008 when I first walked into this dealership I felt welcomed and not pressured at all. Through the years Jackie has steered me in the right direction with not only my budget in mind but also my fa More

by Mike P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Jul 25, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at King O'Rourke Buick GMC, LLC! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

July 23, 2021

Jackie was awesome! She helped me find an SUV that was perfect for me and gave me a great lease deal. I love my new GMC Terrain! More

by Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Jul 25, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at King O'Rourke Buick GMC, LLC! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2021

I leased a 2019 GMC Terrain Denali with King O'Rourke in 2019. Let me tell you…that was such a MISTAKE. Overall, just know that if you buy or lease a car through King O'Rourke, don’t expect to be treated More

by gregorybloom7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Costa
May 15, 2021 -

King O'Rourke Buick GMC responded

Hi Gregory, Thank you for taking the time yesterday to speak with Anselmo, our Service Director. We are happy that we have been able to help you with your vehicle every step of the way since your purchase. As discussed, due to our high volume, our loaner vehicles we are typically booked out about 2 weeks. We do our best to accommodate our customers with our availability. As per General Motors guidelines, we’re unable to schedule appointments with loaner vehicles unless the vehicle will be down for 24 hours with a mechanical issue. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. Thank you for your continued business.

April 24, 2021

Don’t use this dealership for anything!! They kept my car for 4 weeks. No return calls. And they have an attitude when I call them wanting to information on my car that they had for A FULL MONTH!! Terri More

by Tonypasc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ricardo
Apr 28, 2021 -

King O'Rourke Buick GMC responded

Hi Tony - We are confused by your comments. Our records indicate that we spoke with you on at least 14 different occasions while your vehicle was being repaired. During the repair we diagnosed that it was necessary to replace your transmission with a brand new one. We did need to get authorization from General Motors to cover the cost of the transmission & installation to eliminate any out of pocket expense for you. We were happy to accommodate you but this process can take some time as was discussed with you. You also spoke directly to myself before, during and after the repairs to your vehicle and never indicated that you were dissatisfied with our service and the service department. If you have any further concerns please contact me so I can assist you. Thank you, Anselmo Paulino, Service Director 631-724-4700

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