King O'Rourke Buick GMC

I wanted to give great reviews with my experience! My sales person was Steven Giorgi. He was so down to earth and very informative, kind, professional and most of all trustworthy! He did his best to mak sales person was Steven Giorgi. He was so down to earth and very informative, kind, professional and most of all trustworthy! He did his best to make me happy and the outcome was a fabulous experience. I love my 2021 Encore GX and would highly recommend anyone that wants to buy or lease a car go see Steven. He went above and beyond and really worked hard. What a gentlemen! Thank you again! More

A little recap on why you should never ever bring your car to for service or buy a car from King o’rourke gmc in smithtown. What a horrible dealership. My wife brought our 2019 Yukon that we purchased fro car to for service or buy a car from King o’rourke gmc in smithtown. What a horrible dealership. My wife brought our 2019 Yukon that we purchased from them 11 months ago in for service and it was robbed from the dealership and crashed. They actually left the keys in the car over night. They found out about the truck being stolen at 1250am but didn’t tell us. We never even heard from them. When we found out at 930am from the police we called onstar and they shut it down in the Bronx and it was recovered. Had we called at 12:50am it probably would have been in happauge. Why didn’t they call onstar? Its an expensive truck they know it has it we bought it from them. Today at the dealership they would not let us have the vehicle back and said that we had to pay for the tow truck cost because the dealership had to pick it up in the Bronx after it was stolen from them. It was recovered by a private king orourke tow truck. This is a vehicle that was left in their possession and they don’t even want to pay for the gas to pick it up. So if I drop it off in smithtown I am expected to pick it up in the bronx or pay to have it brought back from the Bronx? I’m confused. Or is it fraud?How convenient have your place robbed and then make $600 on tow fees and then get paid to fix the truck. Which has thousands in damage. That’s one way to do business I guess. Not only did they do absolutely nothing to help us or compemsate us they made the experience so much more awful then it had to be. The owner of the dealership was yelling at us and calling my wife names and cursing at us in the parking lot when we wouldn’t pay for the tow. Heres a tip king ***Maybe if you guys didn’t leave the keys in the car or had security then you wouldn’t have had to go pick a car up in the Bronx and we wouldn’t be stuck with a truck thats been stolen and in a car accident. Not one person wearing a mask either inside this dealership. Well we will definitely spend our money elsewhere and even if one person that reads this doesn’t go there then I will be happy. Please everyone avoid king orourke gmc in smithtown. More

BUYER BEWARE!!!!! My daughter and I each ordered new vehicles in August 2020. We each gave deposits and had valid contracts. When the cars came in, the sales person "Howie Meadows" lied and said the vehicles in August 2020. We each gave deposits and had valid contracts. When the cars came in, the sales person "Howie Meadows" lied and said the cars didnt come in only to find out that the delearship sold the vehicles cause they were able to get more money then was contracted by both my daughter and I. The salesman and dealer owner Sean King became arrogant and nasty when confronted with their dubious actions. Find another dealership - this one doesnt desire anyones business - Shady! Shady! Shady! More

This is the WORST dealership I have ever dealt with. I needed help buying out my leased vehicle which was way over the mileage. Randy took my info and said he’d get back to me with options. Never got back needed help buying out my leased vehicle which was way over the mileage. Randy took my info and said he’d get back to me with options. Never got back to me. Left voice messages and texted him. No response. I reached out to another person in the finance department who assured me he spoke to Randy and that he would get back to me by end of day or the following day. Never heard from him. I ended up going to Riverhead Buick GMC and they were amazing. So nice, answered all my calls and got back to me always. Even got me a great price. I would NEVER recommend King O’Rourke to anyone. Ever! More

Jackie is a rock star sales person! She knows her stuff and was professional, kind, patient and had a great sense of humor which I really appreciated. I highly recommend her to anyone looking into getting and was professional, kind, patient and had a great sense of humor which I really appreciated. I highly recommend her to anyone looking into getting a new vehicle at King O’Rourke. She’s one of a kind. More

My experience was 100% percent perfect. Salesperson was first class. As it turns out my car had a electronic module issue at 300 miles. Service shop needed few days to resolve. Gave me a new loaner car first class. As it turns out my car had a electronic module issue at 300 miles. Service shop needed few days to resolve. Gave me a new loaner car and kept me advised few times a day. More

Worst dealership and terrible customer service. They push you into what you don't want, do anything for a deposit. If you find a better deal they hold your deposit for extended time. Do not trust Andr push you into what you don't want, do anything for a deposit. If you find a better deal they hold your deposit for extended time. Do not trust Andrew the salesman or Howie the manager. Unprofessional and disrespectful people. We demanded proof of deposit return and they sent txt msg with a piece of paper that stated bad credit bad person. Apparently if you find the car you want for a better price that makes you a bad person even with an over 800 credit score. Much better dealerships on the island dont waste your time or money at this awful place. More

The absolute worst. From the GM of dealership down. They don’t stand behind their product, Their service department is horrendous. Never, ever deal with them don’t stand behind their product, Their service department is horrendous. Never, ever deal with them More