Back

King O'Rourke Buick GMC

Smithtown, NY

4.1
327 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

Directions

By Type

327 Reviews of King O'Rourke Buick GMC

September 02, 2020

Worst dealership and terrible customer service. They push you into what you don't want, do anything for a deposit. If you find a better deal they hold your deposit for extended time. Do not trust Andr More

by jules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew, Howie Meadows
July 27, 2020

The absolute worst. From the GM of dealership down. They don’t stand behind their product, Their service department is horrendous. Never, ever deal with them More

by Mtr921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Flumm. Awful. Rude. Disrespectful , Lino Bracco
July 26, 2020

Thank you for your patience in helping me find the perfect truck! Jackie made the entire experience seamless. I appreciate all of your help and will highly recommend you! More

by Dianelachapelle
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
July 26, 2020

I first have to say doing business with Jackie was outstanding!!! She is professional, trustworthy and I am a customer for life. She is such an asset to King O’Rourke. Thank you Jackie and King ORo More

by Cecilebmason
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
June 07, 2020

DON'T USE THIS DEALERSHIP HORRIBLE CUSTOMER SERVICE DO NOT USE THIS DEALERSHIP, HORRIBLE CUSTOMER SERVICE. If I could give them less than a zero stars I would. I own an Cadillac XT4 fully loaded. More

by Sue L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aric and Joe Lafrance
Jun 08, 2020 -

King O'Rourke Buick GMC responded

Mrs. Leicht: When you first came in for service we did road test your vehicle but the check engine light was not on, the vehicle was running fine. We did find a code stored in your history and tested the operation of the cam actuator system which indicated no issues. We road tested again, and no problems were found. We also checked to see if there were any updates or bulletins from General Motors, cleared the codes and made sure the vehicle was operating to General Motors specifications. We did let you know to monitor for any other issues. There was no “original misdiagnosis” as you stated in your review. When you brought your vehicle back for the check engine light the second time, it was confirmed that we did need to order parts for you and gladly set you up with a service loaner vehicle to best accommodate you. We ordered the parts that were needed, and they were on back order as discussed with you. Unfortunately, while your vehicle was here another customer hit your vehicle in the parking lot. We were able to contact that customer on your behalf and have them repair the vehicle for you. Your car was brought to the body shop to be fixed and we did advise you to stay in our service loaner vehicle for the duration of the repairs as a courtesy to you. We have reviewed our records and we did speak with you throughout the length of your vehicle being in for service. Additionally, when you spoke with Joe at the time of pickup, he agreed he would submit for compensation from General Motors. There is a process we must follow with GM and we are not able to submit until after the repairs are accepted by GM. Upon their approval, you communicated their offer was unacceptable. We were under the impression that even as we tried to do all we could to make this experience a better one, that our offers and attempts were still to your dissatisfaction. What you have written in your review does not fall in line with our high customer satisfaction ratings. Please know that we do go above and beyond for our customer's and always want to exceed customer's expectations. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. If you’d like to speak further about this, please contact our General Manager directly.

Jun 08, 2020 -

Sue L responded

I brought the car in WITH the check engine light on, it was on that day on the way to the dealership and we were told that you were the only ones who could reset it/turn off. . I had to call each and every time even though we told both Aric and Joe numerous times to keep us informed.Neither bothered to. And the second part ( cover) was never ordered so that caused addtional delay which put it in the parking lot to be hit . you had my car for 10 weeks and that was not counting the original time I had to use my valuable time to bring it in. The offer Joe mentioned when we picked up the car I told him was too low and he said to write to GM which I did, GM told us that they had nothing to do with the reimbursement but that was done on a dealer ship level. And you made 1 low ball offer so dont make it sound like you did more than that. The loaner did NOT have the features for me to get in and out easily as I am mobility impaired. I stand by my review

Jun 08, 2020 -

Sue L responded

I brought the car in WITH the check engine light on, it was on that day on the way to the dealership and we were told that you were the only ones who could reset it/turn off. . I had to call each and every time even though we told both Aric and Joe numerous times to keep us informed.Neither bothered to. And the second part ( cover) was never ordered so that caused addtional delay which put it in the parking lot to be hit . you had my car for 10 weeks and that was not counting the original time I had to use my valuable time to bring it in. The offer Joe mentioned when we picked up the car I told him was too low and he said to write to GM which I did, GM told us that they had nothing to do with the reimbursement but that was done on a dealer ship level. And you made 1 low ball offer so dont make it sound like you did more than that. The loaner did NOT have the features for me to get in and out easily as I am mobility impaired. I stand by my review

May 31, 2020

Leasing a car during the pandemic was no easy feat, and GM had already offered to extend our lease on our GMC to allow for more time in the process of finding a new car. We had leased twice already throug More

by JenM
Recommend Dealer
Yes
Employees Worked With
The service department was excellent too
January 31, 2020

very creative in avoiding warranty on certified preown srx i wanted a reliable car i didnt have to do anything to except normal maintenance,,in oct 2018,bought 2015 srx with 19000 on the clock,,,loaded up and More

by jwlvette
Recommend Dealer
No
Employees Worked With
ben signorelli
Feb 04, 2020 -

King O'Rourke Buick GMC responded

Hi John Thank you for taking the time to leave your feedback regarding our Service Department. While we understand your frustrations shocks and struts are a wearable item per GM. Unfortunately since you were out of your bumper to bumper warranty by time this was not something we could of changed due to the parameters set by General Motors. We are however glad that our Service Department was able to run a policy evaluation tool, split the cost 50/50 and get the cue screen covered for you through King O’Rourke with a deductible. If there is anything further we can help you out with at this time please let us know. Thank you in advance. Sincerely, King O’Rourke

December 30, 2019

Sad this dealership lies about their reviews In a follow up to the response from this place, I feel the need to continue to convey my extreme disgust at how a person who I didn’t even associate w More

by Kathil
Recommend Dealer
No
Employees Worked With
John King
Dec 31, 2019 -

King O'Rourke Buick GMC responded

We are dismayed to hear of your Pre-Owned vehicle experience as we value all feedback and strive to provide 5 star service every time. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. Complete customer satisfaction is something that we take very seriously. If you’d like to speak further about this, please contact our Pre-Owned Sales Manager directly. Thank you.

December 12, 2019

Rude and disrespectful experience John King shouldn't be a salesperson. He spent barely a half hour with me, and when I decided against purchasing a vehicle, he made such a scene in t More

by kathil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John King
Dec 30, 2019 -

King O'Rourke Buick GMC responded

Hi Kathi, Thank you for taking the time to leave your feedback. We know second thoughts can be a real thing when it comes to the purchase of a vehicle but keeping us informed sooner than later would be preferable. Upon vehicle delivery we are sure everything is going smoothly with the transaction unless otherwise noted. Our sales associate had spoken to you numerous times, and had all your dmv paperwork, finance and insurance completed to ensure that we could get you in and out in a timely manner. You never indicated your hesitation. Our sales associate was upset because of the time he took to get everything ready only to have you change your mind when you came in for your delivery. We take matters like these seriously. He did not get in your face nor raise his voice or get out of control as you have falsely stated. We do hope you will rescind these accusations. Sincerely, King O’Rourke

October 23, 2019

Very happy customers This is our 5th Cadillac lease, and the 3rd dealership GM we have dealt with. King O'Rourke has been by far the best experience. Jackie went above an More

by susanne.mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
...
11
...