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King O'Rourke Buick GMC

Smithtown, NY

4.1
328 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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328 Reviews of King O'Rourke Buick GMC

August 02, 2022

Jackie was very helpful and very friendly she answered any questions I had and explain everything to me. More

by Scaravolos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Aug 05, 2022 -

King O'Rourke Buick GMC responded

Hello there! We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2022

The experience with Jackie made me feel no pressure and took the time to help me get my dream truck. Everything from start to finish was smooth. Great communication and answered all my questions. I left wi More

by ctorresx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Aug 02, 2022 -

King O'Rourke Buick GMC responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2022

At the time of sale very pleasant & professional salesman/finance. But when we brought our $80,000 truck to service there was an issue with the service contract they messed up on they scammed us int More

by Bbjjgg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rose & service department
Jul 26, 2022 -

King O'Rourke Buick GMC responded

We are disappointed that you didn't submit your name so we could follow-up with you to discuss your concerns. We would like to speak with you at your earliest convenience. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has ALWAYS been to give the best value and service possible, so your comments certainly do not fall in line with our best practices. Please know we strive to operate our business with courtesy and respect for our customers. I look forward to hearing back from you. Ron Guzzi, Service Manager

July 24, 2022

Had to bring in my brand new car the day after I picked it up for service because they left it in demo mode. Had to get a rental because they had no loaners, and was told it would be completely reimbursed. More

by Skins117
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jul 26, 2022 -

King O'Rourke Buick GMC responded

We are disappointed that you didn't submit your name so we could follow-up with you to discuss your accurate of your review. We would like to speak with you at your earliest convenience. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has ALWAYS been to give the best value and service possible, so your comments certainly do not fall in line with our best practices. Please know we strive to operate our business with courtesy and respect for our customers. Ron Guzzi, Service Manage

May 14, 2022

My 6th Cadillac from King ORourke. Working with Jackie is always a pleasure. Extremely professional and very helpful. More

by alan.feinstein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
May 17, 2022 -

King O'Rourke Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2022

Nice ppl, precision work. Jackie is very helpful and professional. I recommend anyone looking to purchase new or used car to go there More

by Mikecnc1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
May 16, 2022 -

King O'Rourke Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing King O'Rourke Buick GMC, LLC and we hope to see you again.

April 19, 2022

Sooo Im reading all these reviews from prior customers… not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. More

by Smiley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John DeFlumeri
Apr 22, 2022 -

King O'Rourke Buick GMC responded

Smiley, We are unable to follow-up with you because you did not use your proper name. While online reviews can be great, it can also be a hinderance to businesses due to erroneous accusations and false names. We have thousands of positive reviews and our reputation speaks for itself. We take customer satisfaction very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. What you have written in your review does not fall in line with our best practices at the dealership. We would like the opportunity to speak with you directly. Can you kindly give us a call at your convenience?

April 13, 2022

The sales people are excellent. The service department is excellent, however, I would be leery of the “Butler Service” that they sell as an add on. I have not had the best of experi More

by roblesretiredgov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt (service), Howie Meadows
Apr 16, 2022 -

King O'Rourke Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2022

At a later time I promise I will comment. I have to get up early tomorrow. What a HORRIBLE dealership. Lies!!!!! More

by dgb8585
Customer Service
Recommend Dealer
No
Employees Worked With
I don't remember 3 yrs ago, Tom Costa
Mar 04, 2022 -

King O'Rourke Buick GMC responded

Deborah, King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. What you have written in your review does not fall in line with our best practices at the dealership. We addressed your vehicle concern when you came back for service. We will not tolerate or accept your foul language. Going forward, it’s best that you service your vehicle at another dealership. Matt Amoscato, Service Manager

December 17, 2021

Great experience with Jackie! She exceeded my expectations! I was told she was good, but totally did not expect her to be this good! Thank you Jackie and the King Orourke Team for getting me thi More

by YukonLover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Jan 11, 2022 -

King O'Rourke Buick GMC responded

Thank you for the kind words you had for Jackie! We truly appreciate it. We wish you many years of happiness with your new wheels. All the best, King O'Rourke

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