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King O'Rourke Buick GMC

Smithtown, NY

4.1
325 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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325 Reviews of King O'Rourke Buick GMC

July 24, 2022

Had to bring in my brand new car the day after I picked it up for service because they left it in demo mode. Had to get a rental because they had no loaners, and was told it would be completely reimbursed. More

by Skins117
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jul 26, 2022 -

King O'Rourke Buick GMC responded

We are disappointed that you didn't submit your name so we could follow-up with you to discuss your accurate of your review. We would like to speak with you at your earliest convenience. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has ALWAYS been to give the best value and service possible, so your comments certainly do not fall in line with our best practices. Please know we strive to operate our business with courtesy and respect for our customers. Ron Guzzi, Service Manage

May 14, 2022

My 6th Cadillac from King ORourke. Working with Jackie is always a pleasure. Extremely professional and very helpful. More

by alan.feinstein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
May 17, 2022 -

King O'Rourke Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2022

Nice ppl, precision work. Jackie is very helpful and professional. I recommend anyone looking to purchase new or used car to go there More

by Mikecnc1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
May 16, 2022 -

King O'Rourke Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing King O'Rourke Buick GMC, LLC and we hope to see you again.

April 19, 2022

Sooo Im reading all these reviews from prior customers… not 1 reply was a apology… Seemed to be shady responses… I put down a deposit on a vehicle Which I am going to cancel and go else where…. More

by Smiley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John DeFlumeri
Apr 22, 2022 -

King O'Rourke Buick GMC responded

Smiley, We are unable to follow-up with you because you did not use your proper name. While online reviews can be great, it can also be a hinderance to businesses due to erroneous accusations and false names. We have thousands of positive reviews and our reputation speaks for itself. We take customer satisfaction very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. What you have written in your review does not fall in line with our best practices at the dealership. We would like the opportunity to speak with you directly. Can you kindly give us a call at your convenience?

April 13, 2022

The sales people are excellent. The service department is excellent, however, I would be leery of the “Butler Service” that they sell as an add on. I have not had the best of experi More

by roblesretiredgov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt (service), Howie Meadows
Apr 16, 2022 -

King O'Rourke Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2022

At a later time I promise I will comment. I have to get up early tomorrow. What a HORRIBLE dealership. Lies!!!!! More

by dgb8585
Customer Service
Recommend Dealer
No
Employees Worked With
I don't remember 3 yrs ago, Tom Costa
Mar 04, 2022 -

King O'Rourke Buick GMC responded

Deborah, King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. What you have written in your review does not fall in line with our best practices at the dealership. We addressed your vehicle concern when you came back for service. We will not tolerate or accept your foul language. Going forward, it’s best that you service your vehicle at another dealership. Matt Amoscato, Service Manager

December 17, 2021

Great experience with Jackie! She exceeded my expectations! I was told she was good, but totally did not expect her to be this good! Thank you Jackie and the King Orourke Team for getting me thi More

by YukonLover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Jan 11, 2022 -

King O'Rourke Buick GMC responded

Thank you for the kind words you had for Jackie! We truly appreciate it. We wish you many years of happiness with your new wheels. All the best, King O'Rourke

December 16, 2021

Great experience with Jackie. Super attentive to detail , great communication and super friendly . When you buy a car from Jackie your buying an experience ! Will def be back again ! Give her a raise she is More

by CadiXT6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Dec 17, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at King O'Rourke Buick GMC, LLC! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

December 15, 2021

OMG Where did they find JACKIE??? She was the ABSOLUTE BEST SALESPERSON IVE EVER DEALT WITH! I wish she can sell every make so I just have to deal with her forever!! Excellent JOB Jackie! Keep up the grea More

by Jackie4Ever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Dec 17, 2021 -

King O'Rourke Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at King O'Rourke Buick GMC, LLC! We look forward to your next visit! Take care!

December 02, 2021

Bob Chernosky is the Best Auto salesman I have dealt with in my 79 yrs. Totally honest, trustworthy, knowledgeable. Everything he promised was delivered. My GMC delivered spotless like new. Great guy… ask More

by Len
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Chernosky
Dec 07, 2021 -

King O'Rourke Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at King O'Rourke Buick GMC, LLC. We are always more than happy to assist you if anything else comes up. Take care!

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