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King O'Rourke Buick GMC

Smithtown, NY

4.1
328 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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328 Reviews of King O'Rourke Buick GMC

June 19, 2023

I went into this dealership (King O'Rourke Cadillac) in April 2023. I was looking to lease a vehicle. After talking with the sales person and sales manager they told me they would put a car into the loaner More

by MMERC28
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Rose and Sales manager
Jun 21, 2023 -

King O'Rourke Buick GMC responded

Mr. Mercurio, To re-cap your visit, we discussed a loaner vehicle that would be available in 2 months after it comes out of the loaner program. You chose to not leave a deposit or sign a buyers order to secure this vehicle and asked that we let you know when it was available. We did offer you alternate options for another loaner vehicle which you declined. The programs with General Motors change every 30 days as does trade values. All of this had been explained to you and we were honest and upfront with you every step of the way. What you have written in your review does not fall in line with our best practices. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-s tar experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination for sales and service needs on Long Island. We operate our business with courtesy, integrity and the utmost respect for our customers. Dave Hovell, Sales Manager

May 25, 2023

A great place to buy Cadillac Buick GMC. The management team is very good and the sales people been there for a very long time. Thank you for my new Cadillac. Thank you, Jackie. More

by 12345kid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre, Tom Costa
May 29, 2023 -

King O'Rourke Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at King O'Rourke Buick GMC, LLC! If you have any further questions, please give us a call. We're always happy to help!

April 30, 2023

Absolute worst service dept. Last time the car was in thry charged for service they never completed. This time I had an appointment for warranty service, 5 days later they stil More

by alexr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean and John in service
May 01, 2023 -

King O'Rourke Buick GMC responded

Mr. Resnick, Thank you for taking the time to speak with me today. Our goal is to always provide a World Class experience and for our customers to leave here Completely Satisfied. We are a high-volume service department and from time to time there may be additional delays. We do apologize for any inconvenience you experienced and thank you for your patience and understanding. It is only through our valuable customers that we gain insight into those areas that we fall short of expectations. Rest assured that every effort will be made to merit your continued confidence in King O’Rourke for many years to come… Regards, Jonathan Eggart, Service Manager

May 02, 2023 -

alexr responded

3 days sitting in a shop untouched when it had an appt is not failing expectations it means the appt was a lie, charging for work that was not completed the previous time borders on fraud batting 0 for 2

May 02, 2023 -

King O'Rourke Buick GMC responded

Mr. Resnick, Thank you for taking the time to speak with me today. Our goal is to always provide a World Class experience and for our customers to leave here Completely Satisfied. We are a high-volume service department and from time to time there may be additional delays. We do apologize for any inconvenience you experienced and thank you for your patience and understanding. It is only through our valuable customers that we gain insight into those areas that we fall short of expectations. Rest assured that every effort will be made to merit your continued confidence in King O’Rourke for many years to come… Regards, Jonathan Eggart, Service Manager

April 23, 2023

once again king orourke has been my dealership since 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. More

by ra0720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
joe sales man and tom sales manager
May 02, 2023 -

King O'Rourke Buick GMC responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 25, 2023

Jackie is awesome! I was in and out in an hour. She’s the best More

by Kevinazevedo21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Mar 30, 2023 -

King O'Rourke Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing King O'Rourke Buick GMC, LLC and we hope to see you again soon!

March 07, 2023

My wife took her car in for an oil change and Tohave a break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a pri More

by lilip75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Munro
Mar 09, 2023 -

King O'Rourke Buick GMC responded

Mr. Hailey, We are confused by your review because your wife left here completely satisfied with the services that were performed. Lisa was provided repair options at time of write-up based upon assessment and vehicle mileage from her advisor. The oil change & wheel alignment was reviewed and approved by Lisa. Additionally, the vehicle came in with a brake complaint. We assessed the pads but the vehicle is in need of front AND rear brake rotors. We also recommend a brake fluid flush. Those services were declined at that time. Our service pricing reflects the parts &labor to complete the multiple repairs. Please know our technicians are OEM certified and all work is done to factory standards. Our pricing is in line with the quality of work that is performed and in line with similar dealerships in the area. King O’Rourke is a full-service dealer and is held to a higher standard than most other independent facilities. Please know we take great pride in our work and stand behind what is performed. It's always our goal for our customers to leave completely satisfied. All the best, Ron Guzzi, Service Manager

March 03, 2023

I pull the truck in got out they took It from there. Eat a bagel with cream cheese ha ha took a nap , the truck was done . Went home . More

by Sierra Xpress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Costa
Mar 07, 2023 -

King O'Rourke Buick GMC responded

Sierra, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2023

I made a big mistake buying from this dealership. I am a loyal GMC customer, but this was my first time buying from King O'Rourke. They had a bigger selection and desperately wanted to beat the price More

by kerrikaplan
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tom Costa
Mar 01, 2023 -

King O'Rourke Buick GMC responded

Kerri, we would appreciate it if you speak truthfully for starters. You spoke to every manager in the store, every sales consultant in the store and also directly to our delivery specialist who delivered your vehicle. It is clear the oversight is on your part. We’re sorry you lost track of what was important to you other than the price. We wish you the best.

February 24, 2023

great dealer, service department best on Long Island. my family has been buying cars and trucks from this dealership for 30+ years. they treat people with a touch of class not found at other dealership More

by gvarady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gannon
Mar 01, 2023 -

King O'Rourke Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

August 10, 2022

This is the worst place I have ever dealt with. Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealershi More

by rob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Costa
Aug 11, 2022 -

King O'Rourke Buick GMC responded

Rob, We would like to assist you but need your full name to review further. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination on for sales and service needs on Long Island. The unique thing you’ll find about King O’Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. We appreciate the opportunity to speak with you. Can you please contact us directly? Thank you,

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