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King O'Rourke Buick GMC

Smithtown, NY

4.1
325 Reviews

756 Smithtown By Pass

Smithtown, NY

11787

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325 Reviews of King O'Rourke Buick GMC

April 23, 2023

once again king orourke has been my dealership since 1999. i just purchased another vehicle 2023 gmc acadia. thank you joe and tom in sales. More

by ra0720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
joe sales man and tom sales manager
May 02, 2023 -

King O'Rourke Buick GMC responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 25, 2023

Jackie is awesome! I was in and out in an hour. She’s the best More

by Kevinazevedo21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Mar 30, 2023 -

King O'Rourke Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing King O'Rourke Buick GMC, LLC and we hope to see you again soon!

March 07, 2023

My wife took her car in for an oil change and Tohave a break inspected, and you see if it needed anything else. They ended up giving her a wheel alignment that she never asked for and never gave her a pri More

by lilip75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Munro
Mar 09, 2023 -

King O'Rourke Buick GMC responded

Mr. Hailey, We are confused by your review because your wife left here completely satisfied with the services that were performed. Lisa was provided repair options at time of write-up based upon assessment and vehicle mileage from her advisor. The oil change & wheel alignment was reviewed and approved by Lisa. Additionally, the vehicle came in with a brake complaint. We assessed the pads but the vehicle is in need of front AND rear brake rotors. We also recommend a brake fluid flush. Those services were declined at that time. Our service pricing reflects the parts &labor to complete the multiple repairs. Please know our technicians are OEM certified and all work is done to factory standards. Our pricing is in line with the quality of work that is performed and in line with similar dealerships in the area. King O’Rourke is a full-service dealer and is held to a higher standard than most other independent facilities. Please know we take great pride in our work and stand behind what is performed. It's always our goal for our customers to leave completely satisfied. All the best, Ron Guzzi, Service Manager

March 02, 2023

I pull the truck in got out they took It from there. Eat a bagel with cream cheese ha ha took a nap , the truck was done . Went home . More

by Sierra Xpress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Costa
Mar 07, 2023 -

King O'Rourke Buick GMC responded

Sierra, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

February 28, 2023

I made a big mistake buying from this dealership. I am a loyal GMC customer, but this was my first time buying from King O'Rourke. They had a bigger selection and desperately wanted to beat the price More

by kerrikaplan
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tom Costa
Mar 01, 2023 -

King O'Rourke Buick GMC responded

Kerri, we would appreciate it if you speak truthfully for starters. You spoke to every manager in the store, every sales consultant in the store and also directly to our delivery specialist who delivered your vehicle. It is clear the oversight is on your part. We’re sorry you lost track of what was important to you other than the price. We wish you the best.

February 24, 2023

great dealer, service department best on Long Island. my family has been buying cars and trucks from this dealership for 30+ years. they treat people with a touch of class not found at other dealership More

by gvarady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gannon
Mar 01, 2023 -

King O'Rourke Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope you have a great day!

August 09, 2022

This is the worst place I have ever dealt with. Ordered a vehicle and asked the salesman Tommy to just keep me informed on the progress . Not transparent, several phone calls and texts to dealershi More

by rob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Costa
Aug 11, 2022 -

King O'Rourke Buick GMC responded

Rob, We would like to assist you but need your full name to review further. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership, destination on for sales and service needs on Long Island. The unique thing you’ll find about King O’Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. We appreciate the opportunity to speak with you. Can you please contact us directly? Thank you,

August 02, 2022

Jackie was very helpful and very friendly she answered any questions I had and explain everything to me. More

by Scaravolos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Aug 05, 2022 -

King O'Rourke Buick GMC responded

Hello there! We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 30, 2022

The experience with Jackie made me feel no pressure and took the time to help me get my dream truck. Everything from start to finish was smooth. Great communication and answered all my questions. I left wi More

by ctorresx3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Endres Laguerre
Aug 02, 2022 -

King O'Rourke Buick GMC responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

July 25, 2022

At the time of sale very pleasant & professional salesman/finance. But when we brought our $80,000 truck to service there was an issue with the service contract they messed up on they scammed us int More

by Bbjjgg123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rose & service department
Jul 26, 2022 -

King O'Rourke Buick GMC responded

We are disappointed that you didn't submit your name so we could follow-up with you to discuss your concerns. We would like to speak with you at your earliest convenience. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has ALWAYS been to give the best value and service possible, so your comments certainly do not fall in line with our best practices. Please know we strive to operate our business with courtesy and respect for our customers. I look forward to hearing back from you. Ron Guzzi, Service Manager

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