Kia of Frisco

Salesman and Carlot was very professional I would definitely be back and recommended highly to everyone I know… definitely be back and recommended highly to everyone I know… More

This was the worst experience I have ever had in purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a sales manager and he got me in touch with the internet sales person named Kevin who said on multiple occasions that he would get back with me on my interest in buying a used car from the dealership. He never returned my calls or email messages. I heard back from "Brandi Moore" several times via email. "She" said she would get a sales person to contact me, but no one ever did. It turns out the Brandi (although the the sales manger said she was "upstairs" when I finally came to the dealership to look at the car I was interested in) is actual an Artificial Intelligence system that responds to customer's emails. Once my loan was approved from my Credit Union, I was given a "Lien Draft letter" to let the dealership know that my Credit Union would be sending them a check. I sent a copy of my Lien Letter, Proof of Insurance, and Divers Licenses to Kevin (the internet salesman) via text. When I asked if he received the documents, he never replied. When I arrived at the dealership to purchase the used vehicle, the sales manager told me that they do not accept lien letters! After becoming angry and frustrated and explaining all the troubles I had experienced up to this point, the sales manager (Mr. Wynn) said they would make an exception and accept the lien letter. I put a code reader in the car and there were no errors. I test drove the car in the parking lot and it appeared to run well. On my way home, several warning lights came on - traction control, engine power reduction, needing an oil change, and overheating. I tried to get to the next gas station, however, the car stopped running. When I tried to start the car up, the engine had "seized up" and would not longer start/run. DO NOT buy a used car from this dealership. More

Brian was very personable, communicated well, and worked with me and my husband to make sure we left with exactly what we were looking for! with me and my husband to make sure we left with exactly what we were looking for! More

Attentive, helpful, and informed employees. Made the car buying process easy, stress free. Definitely recommend Made the car buying process easy, stress free. Definitely recommend More

The staff was knowledgeable, friendly, and provided transparent communication through out the process.I highly recommend him. transparent communication through out the process.I highly recommend him. More

Excellent customer service. Everything was done quick and easy. David did a great job walking us through the process. Everything was done quick and easy. David did a great job walking us through the process. More

Kia of Frisco and Chad made my purchase so simple and easy. Chad was very knowledgeable on the Kia Sorento and was very transparent on pricing. I don’t wanna ever purchase a vehicle from anyone but Chad easy. Chad was very knowledgeable on the Kia Sorento and was very transparent on pricing. I don’t wanna ever purchase a vehicle from anyone but Chad and Kia of Frisco! More

The dealership was easy to work with and has a great atmosphere (both facility and people). atmosphere (both facility and people). More

It is always a pleasure working with the team at Kia of Frisco. Accessible, Approachable and Reliable. VIP service without a doubt. Once a Kia owner, always a Kia owner. Frisco. Accessible, Approachable and Reliable. VIP service without a doubt. Once a Kia owner, always a Kia owner. More

Blake and Aaron were both very nice, courteous and helpful. Blake was an absolute joy to work with. I would definitely refer others to Kia Frisco. helpful. Blake was an absolute joy to work with. I would definitely refer others to Kia Frisco. More