Kia Sherman Oaks

Manny Gonzales was great! Customer Service level was 100%. His follow up with me was also 100%. Makes me want to buy another KIA because of the service I received. 100%. His follow up with me was also 100%. Makes me want to buy another KIA because of the service I received. More

See email complaint below sent to William Madrid which was just ignored by him but eventually called me up when KIA North America headquarters called him. Since William Madrid ignore my email complaint, I was just ignored by him but eventually called me up when KIA North America headquarters called him. Since William Madrid ignore my email complaint, I decided to forward it to Mr. John Crowe of KIA headquarters. I think this is the 3rd survey already from different sources. April 02, 2012 > > Hi William: > > Thanks for the follow up email regarding my change oil > service a few days ago. > > Unfortunately when I arrived home after the change oil > service, I noticed that they did not fill up all the fluids > like the coolant, brake fluid and the windshield fluid. > Although it was checked marked in the job order that > they checked all the fluids only . The brake fluid and > the coolant is like a little bit 3/4 lower than the > Full Level and the windshield fluid was really empty because > I attempted to use it the last time it rained, and the lid > of the windshield fluid was left open when I opened the > engine hood when I arrived home. > > I always take care of my car since I bought it and I am > pretty positive that all the fluids was never filled > since I bought it more than two years ago. I think it wont > be costly to your company to kindly please fill up all the > fluids up to its proper level. > > Considering the fact that I even specially mentioned to > Manny Gonzales to fill up all the fluids upon check in of my > vehicle as early as 7A.M, since my coupon stated free > fill up of all fluids. Furthermore the FREE car wash was so > sloppy maybe because I was not keeping an eye on my car > while undergoing the car wash unlike previous car services. > I am not expecting a detailed car wash because its just a > complementary car wash but the last one was really sloppy > and it just became worst. > > I even phoned Manny Gonzales regarding the fluids but he > just presumed that all fluids are still within normal level > even though he did not even bother to check it because the > car key was directly given to me right after the car change > oil and car wash service from the person who handled the car > services, so I just proceeded inside the service office to > pay assuming that everything was handled properly. > > I am going back tomorrow April 03, 2012 to please fill up > all the fluids to its proper level which I presumed will not > be that costly to your company. > > Thank you for your kind consideration. > > Noel V. Pazcoguin > Mobile > 818-263-4664 > > > P.S. I filled up already the windshield fluid because I need > it very badly specially of the rain lately. > > More

TOOK MY KIA SEDONA FOR SERVICE SINCE I HAD MAJOR WORK DONE ON IT IN SANTA ROSA DEALERSHIP. THEY CAME UP WITH ENTIRE DIFFERENT SITUATION AND THE REPAIR WAS GOING TO BE CLOSE TO $900, AT THIS TIME I COU DONE ON IT IN SANTA ROSA DEALERSHIP. THEY CAME UP WITH ENTIRE DIFFERENT SITUATION AND THE REPAIR WAS GOING TO BE CLOSE TO $900, AT THIS TIME I COULD NOT AFFORD IT. PLEASED THAT THE SERVICE TECH UNDERSTOOD, AND TOLD ME HE WOULD CREDIT THE 'DIAGNOSTIC CHARGE OF $105' WHEN/IF I COME BACK AND HAVE THE WORK DONE THERE. More

Friends and family say not to go to dealerships for car servicing since they are more expensive than other places. However, I know from many experiences with Kia Sherman Oaks staff that I can always depen servicing since they are more expensive than other places. However, I know from many experiences with Kia Sherman Oaks staff that I can always depend on getting great car servicing at the price they quote and I never have to go back and say something isn't right! The guys in the front office always are looking to see if there are any specials relative to what I need done. And they are very honest and truthful in letting me know what should or should not be done to my car. I plan on getting a new vehicle in the next year and will defintely be going to Kia Sherman Oaks. More

I had some service issues and David was very helpful in getting them taken care of and explaining the problems. They also finished my service in a very fast amount of time and had me on my way. getting them taken care of and explaining the problems. They also finished my service in a very fast amount of time and had me on my way. More

I was visiting family in the area and had a problem with my transmission. I brought the car in and was assisted right away. When a problem was diagnosed that could take a few days, a loaner car was arranged my transmission. I brought the car in and was assisted right away. When a problem was diagnosed that could take a few days, a loaner car was arranged and I was on my way in a few hours. I received telephone updates during the process and was notified when the car was ready for pick up. All repairs were satisfactory and the car seems fine now. My experience with Kia of Sherman Oaks was very positive and all employees were knowledgeable and professional. More

these guys are always helpful and cheerful. My car is always finished ahead of schedule. Absolutely no complaints at all! Although this is not the nearest dealer to my house I still go...because they'r always finished ahead of schedule. Absolutely no complaints at all! Although this is not the nearest dealer to my house I still go...because they're so helpful. mp More

I bought my 2012 KIA forte from them and could no be more satisfied. Ron was wonderful, he was no pressure and no xx. I felt good about the price, and did not feel cheated by any means. Overall it was a very satisfied. Ron was wonderful, he was no pressure and no xx. I felt good about the price, and did not feel cheated by any means. Overall it was a very pleasant experience. This is only my second car, so I was very reluctant to just plunge into anything. I did much careful shopping, and am so happy with the forte. I think I might've forked over a little more for the upgraded engine, but other than that, I am so happy with it. The Rio 5 and new non hybrid optima are great as well. Also their warranty is just as good as Hyundai's. More

Francesca Barry worked hard to provide me great service and help with my new Soul purchase. Not everyone at KIA was as professional. Lots of hours waiting for car to arrive from remote location, waiting fo and help with my new Soul purchase. Not everyone at KIA was as professional. Lots of hours waiting for car to arrive from remote location, waiting for Finance manager etc. After owning many Mercedes-Benz and even VW's, dealing with KIA for the first time, was somewhat less than ideal. Without Francesca Barry's continued efforts in keeping my purchase rolling, I might have easily purchased elsewhere. More

I was so happy to find a Kia Dealership in my area and when I called them regarding my horn not working, Manny in the service department made sure that I did not leave the shop with my car until my horn w when I called them regarding my horn not working, Manny in the service department made sure that I did not leave the shop with my car until my horn was properly working. I have been back many times since and will buy my next Kia from them! More