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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

November 15, 2022

What do you want me to say, it is very good visit, thank you very much More

by nine9chang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Nov 18, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

November 02, 2022

Great Experience. Friendly, professional, and always kept updated. They just a great job overall. Thank you Mario! More

by Mirguti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario, Hudson Wallbank
Nov 04, 2022 -

Keyes Toyota responded

Hi Mirguti, we’re thrilled to get this kind of feedback. We'll be sure to share your compliments with Mario and the team! Thank you for taking the time to review us. See you next time!

October 28, 2022

The customer representatives were courteous and willing to assist and answer the queries. They were welcoming and giving sense if security. They were prompt and on time to the service . More

by Prettyjon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Oct 31, 2022 -

Keyes Toyota responded

Thanks for the great review! We appreciate your time and hope to see you again.

October 21, 2022

My service adviser Ruby Woo was excellent. She offered 2 years, up to 45K mileage maintenance service extension for reasonable price. And more importantly, my car service was completed within More

by Richard Silos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor - Ruby Woo, Hudson Wallbank
Oct 24, 2022 -

Keyes Toyota responded

Richard, Thank you for choosing us to service your vehicle! We appreciate the kind words regarding our staff, and we look forward to seeing you again!

October 12, 2022

I’m very happy with the service and the discount they give me.thank you . More

by chela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geovani, Hudson Wallbank
Oct 14, 2022 -

Keyes Toyota responded

Thanks for the 5-stars! We appreciate your business!

October 10, 2022

As always, great service, great communication. My service adviser Sam has always treated me well More

by mharder2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Oct 11, 2022 -

Keyes Toyota responded

Thanks so much for the kind words. See you next time!

October 04, 2022

Service adviser called me and said that cabin air filter need to be changed, I ask him how much , he said $ 45 , then I find out that he charge $ 27 for the filter and $65 labor for something I can do it my More

by ykalajian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Oct 06, 2022 -

Keyes Toyota responded

Thank you for bringing this to our attention and we sincerely apologize for the miscommunication. Please know that we will be sharing this information with our team. If you would like to discuss this further, please feel free to email our General Manager at jsarvey@keyestoyota.com. We appreciate your time.

Oct 06, 2022 -

ykalajian responded

It was not miscommunication , was ripoff,I'll not bring my car to this location .

October 01, 2022

They forgot to put back the engine cover. Engine is covered in oil, dirty job. Seems like they overfilled the oil. More

by Victor Reyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sam N, Hudson Wallbank
Oct 05, 2022 -

Keyes Toyota responded

Victor, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience. If you would like to discuss this further, please don't hesitate to email our General Manager at jsarvey@keyestoyota.com. Thank you.

September 28, 2022

Everything went well. Communication was great. I have always brought my car here. First class operation. More

by rxa4435
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Sep 29, 2022 -

Keyes Toyota responded

Thanks for the positive feedback and 5-star review! We appreciate your business and hope to see you again!

September 28, 2022

Service department has always been on time and thorough in their explanation of work needed! More

by margaret926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Hudson Wallbank
Sep 29, 2022 -

Keyes Toyota responded

Thanks for choosing us to service your vehicle! We appreciate the 5-stars and hope to see you again!

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