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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews
Call Dealership (747) 291-7426

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

January 21, 2023

My recent service was managed by Jon F. He helpful and professional. The cashiers provided excellent customer service. The waiting areas are comfortable and clean. On e of greatest servic More

by Gothic1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fildsis and Mari Chutan
Report | Print
Jan 23, 2023 -

Keyes Toyota responded

Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

January 20, 2023

Service wait time was too long, it took them almost 6 hours . Scheduled at 9:10 am . More

by Bonnz62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos Rivas
Report | Print
Jan 23, 2023 -

Keyes Toyota responded

Thank you for sharing your experience and feedback. We sincerely apologize for the long wait and please know that we will be sharing this with our team. If you would like to share any more information, please feel free to email our General Manager at jsarvey@keyestoyota.com.

January 16, 2023

Why make an appointment weeks in advance only to wait 30 to 45 minutes once you get there? A simple maintenance job. Shouldn’t take nearly a whole day. More

by magiwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Report | Print
Jan 18, 2023 -

Keyes Toyota responded

Thanks for the review. We apologize for the inconvenience and longer wait for your appointment. We'll share this with the team. Please feel free to reach out if you have any questions and we hope you consider working with us again.

January 13, 2023

Customer service at its worse. Definitely not going back. I was charged for a service that was not provided. More

by Gi0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No Names
Report | Print
Jan 18, 2023 -

Keyes Toyota responded

Hello, We are sorry to get this type of feedback and would like to better understand what happened exactly. At your convenience, please email our General Manager at jsarvey@keyestoyota.com. Thank you for your time.

January 12, 2023

Excellent service and very friendly. Extremely easy to work with. My service advisor Sam is terrific More

by hooey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Report | Print
Jan 13, 2023 -

Keyes Toyota responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

January 08, 2023

Sales Lady was really stand offish. Did bot say more than three words to me. Finance Manager did not know how to contract correctly.. also after leaving the dealership I had received a More

by Slay49
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yvette, Ali
Report | Print
Jan 18, 2023 -

Keyes Toyota responded

Thanks for bringing this to our attention. We sincerely apologize for how this situation was handled. If you would like to discuss this any further, please feel free to email our General Manager at jsarvey@keyestoyota.com.

December 24, 2022

Mucho tiempo de espera cuando me toco mi primer servicio y pensé que en cada servicio lavarían mi carro. More

by gutty8889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Report | Print
Dec 28, 2022 -

Keyes Toyota responded

Thanks for the review. Hope you have an amazing day!

December 17, 2022

John was great to work with. My car was ready within the time he told me More

by Suziek99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Report | Print
Dec 20, 2022 -

Keyes Toyota responded

That's great to hear! Thanks for the review. Safe travels!

December 16, 2022

They help us a lot and very friendly service and very satisfying service to us More

by Jsanmiguel7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Report | Print
Dec 20, 2022 -

Keyes Toyota responded

Thanks for choosing to work with us! We appreciate your business and hope to see you again!

December 15, 2022

Great service, great shop not cheap. Now they use Uber or Lift. The driver saw it was a short ride and refused the job. Had to reorder a car. Van much better. More

by Hay1ley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny, and Mario
Report | Print
Dec 20, 2022 -

Keyes Toyota responded

Thanks for the review and feedback. We appreciate your time!

Dec 21, 2022 -

Hay1ley responded

Great service, great shop not cheap. Now they use Uber or Lift. The driver saw it was a short ride and refused the job. Had to reorder a car. Van much better.

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