Keyes Toyota

2006 Camry LE - My alternator gave up. I had the car towed to Keys to get replaced. Next day I was called by the service advisor with the price of about $850.00 to replace the alternator I had the car towed to Keys to get replaced. Next day I was called by the service advisor with the price of about $850.00 to replace the alternator. I said to go ahead and do the work but asked for the old part. I was told that there was a core charge of $75.00 which I would have to pay if I wanted the old part. A core charge is only on REBUILT parts. I assumed I was getting a new alternator. Customers must be told prior to the service if the part is new or rebuilt. No one would tell me the hourly rate charged but labor was $250.00. Even a novice can change an alternator in an hour or less. Dealer is service is over rated, this repair could have been done for half the $850 I was charged by an independent mechanic. More

Sam Nejad, the service advisor, is very courteous and knowledgeable. He gives excellent service that makes me go back for my car’s maintenance service and other problems. knowledgeable. He gives excellent service that makes me go back for my car’s maintenance service and other problems. More

Marcos the person that helped was excellent and knowledgeable, he was on top of everything I’m out of there before the time that he told me. thank you 🙏🏻 knowledgeable, he was on top of everything I’m out of there before the time that he told me. thank you 🙏🏻 More

At this point, I am not very happy. The touch screen for the radio does not work. In order to fix it, we had to prepay S1432.79 including the tax. I had the impression that it would The touch screen for the radio does not work. In order to fix it, we had to prepay S1432.79 including the tax. I had the impression that it would arrive within a week. A weak later I called and was told that it is not know when when it would arrive as it wasn't available. The bill is due this month and it is doubtful that it will arrive this month. To me that is not fair to the customer. More

Few days ago, I traded my 2012 Prius C with a 2018 Prius C. Armani Minasyan made the experience Pleasant, professional and efficient. C. Armani Minasyan made the experience Pleasant, professional and efficient. More

they were unbelievably not helpful. I put a deposit on a new car and went in to p/u the new car at 9:40 am and sat there for 1 hr without getting any help. i came there to buy a car. w I put a deposit on a new car and went in to p/u the new car at 9:40 am and sat there for 1 hr without getting any help. i came there to buy a car. wouldnt go there again. after i walked out got a call from a mgr named geogre morales, again no help, no empathy More

I traded in my last lease vehicle Rav4 and leased the new Corolla Cross ( which i like very much... except that they leave off some fun electronic features, I don't know why... i suppose they will add th new Corolla Cross ( which i like very much... except that they leave off some fun electronic features, I don't know why... i suppose they will add them on as time goes on....like they did with the Rav4.) I was out of there in about 3 hours... so yea!!! More

I have been happy with Keyes Toyota. The agent I worked, Ed Sanchez, was terrific. And I liked it even more because they now have a popcorn machine!!! And hot chocolate!!! The agent I worked, Ed Sanchez, was terrific. And I liked it even more because they now have a popcorn machine!!! And hot chocolate!!! More

The one star in this review goes solely to Oscar (sales rep) who was extremely helpful and understanding throughout this entire process which went sideways as soon as I agreed to purchase a vehicle. As a s rep) who was extremely helpful and understanding throughout this entire process which went sideways as soon as I agreed to purchase a vehicle. As a sales rep, there is little that Oscar could have done regarding any of the issues that I experienced, which as explained below seem to sit squarely with management. I first came in late in the afternoon on a Saturday and again on the following Monday. I still have not been able to purchase a vehicle that is sitting on the lot. On Saturday (1/21) while I was waiting on the closing documents, Oscar informed me that when the vehicle I had chosen was going to be brought down from the parking lot, a check engine light (related to the all-wheel drive system) came on. You would think that especially on a certified pre-owned vehicle, the dealership would do their due diligence to ensure no error codes are coming up on a vehicle prior to the sale. It also bears mentioning that it is extremely easy to reset error codes in vehicles which will not be registered again until the car has been driven for a certain number of miles. It certainly crossed my mind that perhaps the issue with the vehicle had come up before and after unsuccessfully attempting to repair the issue, they reset the car computer so that the error code would not appear when showing the vehicle to a customer. Oscar then informed me that they would have the car sent to their on-site service station to have the car inspected and repaired if necessary, but this would have to wait until Monday. I returned on Monday (1/23) after Oscar confirmed for me that the vehicle's battery had been changed and that this had resolved the issue. I arrived on or about 6:15 pm and met with Oscar to inform him that I was ready to close now that the issue with the vehicle had been remedied. Oscar informed me that the finance team was assisting someone at that time, but hopefully in 25 minutes or so I would be able to close on the vehicle. I proceeded to wait in the lobby until approximately 8 pm when I couldn't wait any longer as I had not eaten dinner, had additional hours to bill for my job and had to return home to walk my dog. I had been waiting for nearly 2 hours to close on a vehicle, which on a Monday night is baffling. Before leaving, Oscar walked me back to the finance offices to check if anyone was available. I asked the finance rep (did not get his name) how long this process would take and he immediately took a condescending tone, lecturing me about the numerous legal disclosures that he had to go through with me (which I have sat through and participated in on multiple occasions and multiple dealerships). When I explained to him that after nearly a two hour wait that I wasn't able to spend anymore time waiting for the dealership to sell me a vehicle, he cut me off insisting that I sit down to close and falsely insisted that the process would only take 10 more minutes of my time. Not once during this interaction was any consideration given to the fact that I had already been waiting for assistance for almost 2 hours. The finance rep did not even acknowledge how long I had been waiting, let alone offer an apology. Add to that the fact that this was now my SECOND visit attempting to purchase the same vehicle and there was zero consideration given to this fact. During my nearly two hour wait, I had plenty of time to use the restroom and overhear conversations by salespeople who were waiting for customers to come in. The bathrooms at this place make the bathrooms at the Southwest terminal at LAX look like bathrooms at the Ritz Carlton by comparison. This isn't necessarily an important basis to level criticism at a dealership for, but it does speak to the priorities of the organization and perhaps is indicative of other issues at this dealership. In fact, one of the conversations between sales reps that I overheard during my stay at the dealership was in response to what appeared to be prospective customers walking out after attempting to purchase/lease a vehicle. The sales rep was expressing his frustration with the dealership management being unhelpful to reps who were trying to simply do their job: closing sales. As I was sitting there waiting for what felt like a DMV-length ordeal, I was certainly able relate to this frustration. It seems to me that if sales reps are making such complaints, my experience attempting to close on the same vehicle on two separate occasions does not seem like an isolated issue with this dealership. Ultimately, I left the dealership AGAIN without the vehicle I was trying to purchase. If there is one thing that seems clear based on the repeated failures during my two attempts to purchase a vehicle, it is that as long as the dealership is selling some cars, there is no interest in respecting customers or their time. More

Keyes Toyota is the only car maintenance facility I have taken my Corolla to in the 20 years I've owned it. They have always provided the highest quality of service I could hope for. taken my Corolla to in the 20 years I've owned it. They have always provided the highest quality of service I could hope for. More