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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

March 19, 2023

Great customer service, I’m glad this dealership in near my home, everyone there is friendly. I’m also glad that while you wait for your car to be serviced they provide you with nice seating area coffee and More

by Arredondorealty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Mar 20, 2023 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

March 18, 2023

Morry Haddadj was very courteous, professional, knowledgeable He did everything to ensure great customer experience More

by mmviner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morry Haddadj
Mar 20, 2023 -

Keyes Toyota responded

That's awesome to hear! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

March 17, 2023

John Fildisis always gets my Sienna serviced quickly and with plenty of updates & information for me… More

by Annemcgrail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fildisis, Hudson Wallbank
Mar 20, 2023 -

Keyes Toyota responded

That's awesome to hear, Anne! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

March 14, 2023

I took my 2017 Prius in for a 72 month service with 56,000 miles on it. I was told at this time the transmission fluid needed to be changed so I paid $300 extra to have this done. However the mainten More

by Skeptical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Mar 20, 2023 -

Keyes Toyota responded

We apologize for not meeting your expectations but appreciate you taking the time to leave a review. Your feedback has been relayed to our team. If you would like to discuss this further, please feel free to email our General Manager at jsarvey@keyestoyota.com. Thank you!

March 10, 2023

Estos dos jovenes los hermanos Oliva son verdaderos representantes de ese lugar por su buen trabajo su forma de ser tan linda con los clientes y por su excelente trabajo More

by Hollcar67
Recommend Dealer
Yes
Employees Worked With
Lis hermanos Oliva , Hudson Wallbank
Mar 13, 2023 -

Keyes Toyota responded

We’re so happy to hear you had a good experience. Hope to see you again!

March 09, 2023

Very helpful explaining everything. Professional, competent and thorough. I have always been treated excellently by Keyes Toyota. More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario, Hudson Wallbank
Mar 13, 2023 -

Keyes Toyota responded

Thank you so much for the great review! We're pleased to hear you had such a great experience. Drive safe!

March 06, 2023

Puts a lot of focus on traditional "I'm not letting you go until we sell you the car" mentality. I decided to buy the car, offer to put a deposit and come back with a cashier's check. But no, they had More

by p_work
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance guy, Alex awful and reeked of cigarettes. Awful communication skills, neglected to go over final total price. Alex was the sales person that was all about the sales.
Mar 07, 2023 -

Keyes Toyota responded

Hi, We sincerely apologize for how this situation was handled and we would like to discuss this with you further. At your convenience, please email our General Manager at jsarvey@keyestoyota.com. Thank you for your time.

February 23, 2023

I was able to get an appointment for the day I called. Patrick Mosley, the service advisor kept me apprised at every step of the process. The work was done quickly and efficiently and the cost was fair. More

by gagezs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Mosley
Feb 28, 2023 -

Keyes Toyota responded

Thanks for the kind words! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

February 22, 2023

Excellent service. Extremely expensive, but they know what they’re doing. Dave Parada is an excellent advisor. More

by petervn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Feb 24, 2023 -

Keyes Toyota responded

Peter, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

February 18, 2023

professional and very friendly. i will recommend to other toyota owners. pls. start to wash the car again. covid is gone. no reason. More

by eddy
Recommend Dealer
Yes
Employees Worked With
david, Hudson Wallbank
Feb 21, 2023 -

Keyes Toyota responded

Hi Eddy, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again in the future!

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