Back

Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

Directions

By Type

361 Reviews of Keyes Toyota

March 08, 2022

Excellent service in purchasing my new Toyota CHR & my salesman was very knowledgeable in selling this vehicle to me. More

by David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NIMA MOUSUVI
Mar 09, 2022 -

Keyes Toyota responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

March 07, 2022

Fast service with a great price. Knowledgeable and courteous service person. Would do it again More

by RL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Mar 09, 2022 -

Keyes Toyota responded

Thanks for the 5-stars and for choosing to work with us! We appreciate your time.

March 06, 2022

I went in to get my alignment checked and my brakes, I paid over $280 and I got my vehicle back with the same issue the alignment is still bad and my brakes still make the same sound I went in to repair. More

by Left the same way no fix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Mar 09, 2022 -

Keyes Toyota responded

Thank you for bringing this to our attention and we sincerely apologize for the inconvenience. We would like to learn more about your experience in order to share it with our team and turn this around for you. Please email our General Manager at jsarvey@keyestoyota.com. Thank you.

March 05, 2022

The best dealer and the best service department Ed and Moris are the best I service my car for 20 years More

by samtash19802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Mar 07, 2022 -

Keyes Toyota responded

Thanks for choosing us and we hope you'll consider working with us again. Feel free to reach out if you have any additional questions and we'll be happy to answer them.

March 05, 2022

Keyes Toyota was great the first time around getting a car, but the SECOND time was even more amazing. The folks over at Keyes Toyota took care of me and got me into a car even better than I anticipated. More

by sandoval.cyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Cesar, Shawk
Mar 07, 2022 -

Keyes Toyota responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

March 03, 2022

Alfred Gharibian was very helpful in finding a car that fit our budget, needs and liking. Thank you Alfred and Keyes Toyota dealership. More

by malathisiyengar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfred Gharibian
Mar 07, 2022 -

Keyes Toyota responded

Congratulations on the new car! We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions as we'll be happy to answer them.

March 03, 2022

I bought my 2001 Toyota Highlander in 2003 as a Certified Pre-owned car. In all the years since, I have taken it back to Keyes Toyota for all maintenance. Each Service Advisor through those years has been ve More

by Kathleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Sanchez
Mar 07, 2022 -

Keyes Toyota responded

Thanks for the kind words, Kathleen! Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

March 01, 2022

I paid for services that were not completed. The vehicle report stated these services were completed however upon pick up. No one came out to go over the work or see if I was satisfied. I am now More

by coolant-imagoes-0f
Recommend Dealer
No
Employees Worked With
Sam, Hudson Wallbank
Mar 02, 2022 -

Keyes Toyota responded

We appreciate you sharing your feedback and concerns, and we apologize for the lack of communication from our service department. Please know that we will be sharing this with our team. Should you wish to discuss this further, please email our General Manager at jsarvey@keyestoyota.com at your convenience. Thank you for your time and your business.

Mar 05, 2022 -

coolant-imagoes-0f responded

I have emailed already but have not gotten a response from General Manager jsarvey@keystoyota.com before posting this review. Thank you.

February 28, 2022

Eddie Sanchez was a great advisor. There are shortages on parts but he assured me that the replacement parts will suffice. More

by peter.ignacio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Mar 02, 2022 -

Keyes Toyota responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

February 26, 2022

This play has excellent people very professional,hoan is an excellent sale rep Keyes toyota.. should be proud of having him as a team member. More

by DR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Feb 28, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

...
22
...