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Keyes Toyota
Van Nuys, CA
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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361 Reviews of Keyes Toyota
March 25, 2022
They did not wash my car ( all other dealerships provide complimentary carwash ). They want $190 for tire rotation on my Camry, it's insane. I was told the service supposed to take 1.5 hours, however, it to complimentary carwash ). They want $190 for tire rotation on my Camry, it's insane. I was told the service supposed to take 1.5 hours, however, it took 4 hours. When I called to check the status I got switched to the service department, but no phone picked up on their end. More
by fortran13
Employees Worked With
Hudson Wallbank
March 21, 2022
I come to Toyota to see my friend Ali Akhavan he is a sales consultant and one of the best. I Have been coming to him for many years now and I have not yet found a dealer salesperson that meets my expect sales consultant and one of the best. I Have been coming to him for many years now and I have not yet found a dealer salesperson that meets my expectations. The only reason I come back is because Ali is one of the best. He is very friendly, professional and really really patient. My friends and I recommend this dealer. More
by Alma Gomez
Employees Worked With
Ali Akhavan
March 21, 2022
There was one issue, 4 days later after they rotated the tires on my car I found out that the lug nuts were not tight enough, first time it happened, an honest mistake but a dangerous one as well, other tha tires on my car I found out that the lug nuts were not tight enough, first time it happened, an honest mistake but a dangerous one as well, other than that everything was fine, More
by serrsec
Employees Worked With
Hudson Wallbank
March 18, 2022
I take my car over the years to Keys Toyota Van Nuys! Excellent service and exceptional care. Edie Sanchez is going out and beyond his way to provide best service and to meet customer’s expectations! Excellent service and exceptional care. Edie Sanchez is going out and beyond his way to provide best service and to meet customer’s expectations! More
by Margarita
Employees Worked With
Eddie Sanchez
March 17, 2022
I was told something might be broken with my car. At that time my car was under the warranty. They told me I need to take it back during the week. So the problem was deteted while my warranty was in At that time my car was under the warranty. They told me I need to take it back during the week. So the problem was deteted while my warranty was in place. However, I has an appointment 10 days later. In the meantime my warranty was expired. So, if they detected the issue it should have been covered. More
by Sherry.hedvatsherry
Employees Worked With
Hudson Wallbank
March 15, 2022
STAY FAR, FAR AWAY FROM THE SERVICE DEPARTMENT! Very incompetent and extremely careless! I had FOUR ISSUES on just ONE VISIT!! And unfortunately after 8 phone calls, 3 message to the service manage Very incompetent and extremely careless! I had FOUR ISSUES on just ONE VISIT!! And unfortunately after 8 phone calls, 3 message to the service manager - nothing got fixed because NO ONE was able to "handle" my simple requests to correct my information, the service manager was never available to take the calls, and after 3 message, NEVER called back! Grossly massive errors with my information (which they put on my car record), personal info, billing, and some of the service for which I took my car wasn't performed! More
by customer
Employees Worked With
Derek
