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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

April 14, 2022

Waited over 4 hours for service, with no apology or anything. They said it would only be 2 hours at the most, people came after me and left before me, very upset. More

by Bjm13280
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Apr 15, 2022 -

Keyes Toyota responded

Thank you for your feedback. We're sorry that your wait was longer than expected and apologize that others left before you. The wait time should have been better communicated with you, sometimes services take longer than expected. We'd love to discuss this with you directly. When convenient, please contact our General Manager, Jim Sarvey, at jsarvey@keyestoyota.com.

April 13, 2022

Always accommodating soon as you arrived right away they will attend to you and ask you right away what they can do to you. More

by norbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Sam, Hudson Wallbank
Apr 14, 2022 -

Keyes Toyota responded

Thanks, Norbert. We're glad you had a great experience, and we hope to see you again in the future. Drive safe!

April 12, 2022

service advisor, John Fildisis, indicate my car would be ready in approximately 2 hours. I was waiting for the car. it was completed in only 1 hour. Thanks for rushing it through John. More

by psfirestone59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fildisis
Apr 14, 2022 -

Keyes Toyota responded

Thanks for trusting us with your vehicle. We're glad we could get you back out on the road quickly. Drive safe and give us a call if you have any questions.

April 10, 2022

Took care of all my needs for my truck shuttled me home and back to pick up vehicle More

by Sonnie82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddy
Apr 11, 2022 -

Keyes Toyota responded

Glad to hear this was a positive experience! Safe travels!

April 07, 2022

Everyone was very professional and they were able to answer my questions without any hassles. More

by zulma333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hooman
Apr 08, 2022 -

Keyes Toyota responded

That’s wonderful to hear. Thanks so much for leaving us a review. Hope you have an amazing day!

April 02, 2022

Everything is great, only I don’t like that they return a dirty car before it was washed after the service More

by marina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Apr 04, 2022 -

Keyes Toyota responded

We really appreciate you taking the time to leave us your feedback. Please reach out if you have any questions and we look forward to working with you again in the future.

April 02, 2022

The agent who helped us was extremely helpful and friendly. He was so nice and did everything for us. More

by Motevalli.azadeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Akhavan , Hudson Wallbank
Apr 04, 2022 -

Keyes Toyota responded

We're so happy to hear you had a great experience. Feel free to reach out if you have any additional questions as we'll be happy to answer them.

March 30, 2022

Great service. Someone broke my passenger side rear view mirror straight off the car. Found it smashed in the street next to the car. Drove to Keyes Toyota, and w More

by Encinoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Service Dept.
Mar 31, 2022 -

Keyes Toyota responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

March 29, 2022

Excellent service and friendly staff. The staff member was able to suggest a new maintenance that will be needed More

by Juancampio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Mar 31, 2022 -

Keyes Toyota responded

Thanks so much for the 5-star review! We're so glad you chose to work with us. Please drive safely and feel free to reach out if you have any additional questions. We look forward to working with you again.

March 26, 2022

Everything was on time , very professional and extremely nice, explained all details Thank you excellent customers service More

by elinow47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Nejad
Mar 28, 2022 -

Keyes Toyota responded

That's awesome to hear! Thank you for sharing your recent experience and for rating us 5 stars. Feel free to stop by if you have any questions or give us a call. Happy driving!

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