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Keyes Toyota

Van Nuys, CA

3.8
361 Reviews

5855 Van Nuys Boulevard

Van Nuys, CA

91401

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361 Reviews of Keyes Toyota

April 28, 2022

Had my 130k mile service plus 2 fluid exchanges: brake and transmission. John my service advisor was great. Explained everything and very accurate in terms of timing. He arranged for my ride home and back More

by Krkitagawa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John service.
May 02, 2022 -

Keyes Toyota responded

Thank you for trusting us with your vehicle! We appreciate the opportunity to get your car running like new. Please let us know if there is anything else we can do for you. Drive safe!

April 28, 2022

All positive in general. I bit of extra pressure. What else to expect from car salesmen? The transaction is not closed yet. Will see how it will be finalized. More

by sergey.grekov
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito
May 02, 2022 -

Keyes Toyota responded

Thanks for the feedback. We appreciate your time and hope the rest of your experience went well!

April 28, 2022

Fast, Experienced, Honest and Reliable dealership. Chris Ochoa is the best!!! 10 out of 10a More

by D C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
May 02, 2022 -

Keyes Toyota responded

Thanks so much for the kind words. Have a wonderful day!

April 28, 2022

Been going there for about 3 years now always satisfactory, thanks John F. Always friendly and nice, thanks for looking out for my car More

by debrareed1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John F., Hudson Wallbank
Apr 28, 2022 -

debrareed1966 responded

Like working with John F.For all my car needs

May 02, 2022 -

Keyes Toyota responded

Thank you for sharing your 5-star experience! We really appreciate the positive feedback and will be sharing this with our team. Safe travels!

April 28, 2022

a foreman inspected my car for leaking power steering but poor guy he can’t tell exactly where the fluid is coming from. toyota replaced it last july under warranty. common … a guy who supposed to know a lo More

by rudyreotutar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
john- service consultant
May 02, 2022 -

Keyes Toyota responded

Rudy, Thank you for bringing this to our attention. We’re interested in learning more information about your experience to help us understand what happened exactly. Please contact our General Manager at jsarvey@keyestoyota.com to discuss further allow us to share your feedback with our team. We appreciate your business and look forward to talking with you.

April 20, 2022

I've been going to this dealership for a long time it's the best More

by Gail Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario
Apr 22, 2022 -

Keyes Toyota responded

Hi Gail, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. We look forward to serving you again soon!

April 19, 2022

They tell you one day that the vehicle is good . And then later you take it back they say something is wrong . They are just money hungry dealership. I spent thousand of dollars on my vehicle and th More

by Danny.Alvarado.77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hudson Wallbank
Apr 20, 2022 -

Keyes Toyota responded

Danny, We are sorry to hear that your experience with us was anything less than 5-stars and we would like to learn more about what happened during your recent visit so we can share it with our team. Please email our General Manager at jsarvey@keyestoyota.com. Thank you for your time and your business.

April 15, 2022

Always accommodating when I arrive and my waiting was pleasant. I waited 1 1/2 hours it was all good. Coffee was great. More

by joannavila75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hudson Wallbank
Apr 19, 2022 -

Keyes Toyota responded

Glad to learn your experience was a positive one. Hope you have an amazing day!

April 15, 2022

Keyes Toyota Service is excellent. Advisor was very helpful, diligent, courteous, personable & knowledgeable. Service was done timely. More

by miafried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giovani Rodrigu 238090
Apr 19, 2022 -

Keyes Toyota responded

Thanks for the 5-star rating! We appreciate your business and look forward to seeing you again!

April 15, 2022

It’s a terrific dealership and I have always loved taking my car to this company. The staff is super courteous and the work is always top-notch. I had a glitch the other day waiting for my car, though. I was More

by Givenzgang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know their names
Apr 19, 2022 -

Keyes Toyota responded

So glad you had a great experience! We will share this with the team!

Apr 19, 2022 -

Givenzgang responded

Slow down. Your response looks like you only read my first sentence. I would say “good,” not great. - I waited a hour longer than told. - I had no communication from the dealer about what was going on. - A Toyota rep stopped by my table and offered to check on how my car was coming, but he never returned. There were no hidden costs, which was nice. Sitting in the dealership getting some work done while my car was tuned was pleasant, and the coffee was good.

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