Keyes Lexus

My recent experience at Keyes Lexus of Van Nuys, was marked by misleading pricing, mandatory add-ons, and poor customer service. I inquired about a 2020 Civic listed online for $18,892, but upon arrival marked by misleading pricing, mandatory add-ons, and poor customer service. I inquired about a 2020 Civic listed online for $18,892, but upon arrival, the price was $4,000 higher. The dealership refused to honor the online price. They would also not remove any add-ons totaling $3,000, which I neither wanted nor needed. Throughout this process, I interacted with three different representatives: Parisha, Christian, and Hady. Each provided inconsistent information, contributing to a sense of being misled. After expressing my concerns, the dealership reduced the add-on price to $1,550 but still insisted on their non-negotiable pricing. I ultimately offered $20,000 out the door, but they declined. Despite reaching out to the sales manager, Natalie, and leaving a voicemail to discuss my experience, I have received no further communication. The dealership employs deceptive pricing tactics and mandatory add-ons. PROFIT is their priority vs helping customers. More

It is a Keyes dealership and I’ve used keyes Honda Since they purchased it. I expected the same level of service from Keyes Lexus As I’ve received from Keyes Honda. I have found that although Lexus is a they purchased it. I expected the same level of service from Keyes Lexus As I’ve received from Keyes Honda. I have found that although Lexus is a luxury brand, Keye Honda is a better service center More

Danecia is highly efficient and knowledgeable about vehicle mechanics! She’s amazing! I hope she never leaves Keyes! vehicle mechanics! She’s amazing! I hope she never leaves Keyes! More

I like working with my service rep Bill Horvat, he's very pleasant to deal with, takes the time to explain everything and keeps me informed. pleasant to deal with, takes the time to explain everything and keeps me informed. More

THEY ARE A BUNCH OF PIRATES. Buying a car is too complicated and takes too long. Keyes Lexus manages to make it unpleasant as possible as well. Why would they show me a car, a Buying a car is too complicated and takes too long. Keyes Lexus manages to make it unpleasant as possible as well. Why would they show me a car, and after a test drive and talk of the details, tell me that it's already sold? To upsell me is why. Samaneh is a sweet person, until I reflected later, and realized how many times she and her team LIED to me. Her immediate manager lied, telling me that the car cannot be registered unless buyer's income is disclosed. Huh? Has the DMV ever asked for your income before registering your car? No! But Keyes claims it's a mandatory disclosure. LIARS! The General Sales Manager, who smells and dresses like he just stepped out of a service bay is incredibly rude, and he lies too. When I countered his offer for a car, he barked at me, "I don't negotiate!" Nothing further to discuss, I turned and walked to the exit. Samaneh chased me down, and insisted he never said that, no, no, never - I should absolutely not believe my ears - and he would accept my offer. So he LIED too, he does negotiate, and he's a BULLY. And her tactic is called GASLIGHTING. Did I mention the garbage fees they tack on? $3,000 for "just because we want to." Keyes Lexus are PIRATES. Even the cookies were burned and depleted, and looked sad. More

Absolutely a wonderful experience! !! A great dealership with great people!!!! Thank you for a wonderful experience!!!! !! A great dealership with great people!!!! Thank you for a wonderful experience!!!! More

Fast and courteous service. Bill Horvat was very responsive and caring Service people were very nice Bill Horvat was very responsive and caring Service people were very nice More

Great experience. Bill Horvat does a great job of keeping me up to date and notifying me when the vehicle is ready. Will continue to do business at Keyes Lexus. Bill Horvat does a great job of keeping me up to date and notifying me when the vehicle is ready. Will continue to do business at Keyes Lexus. More

Excellent sales service Steven, Sam and the manager i'm sorry I forgot her name, they were all courteous fun to talk with, and very helpful negotiating the sale, I highly recommend this dealership. The pro sorry I forgot her name, they were all courteous fun to talk with, and very helpful negotiating the sale, I highly recommend this dealership. The process was pretty lengthy but enjoyed dealing with them. More

Great Dealer. Very nice and polite people working there. Place is clean and the cars are clean. Thanks. Very nice and polite people working there. Place is clean and the cars are clean. Thanks. More