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Keyes Lexus
Van Nuys, CA
1,735 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,735 Reviews of Keyes Lexus
October 18, 2025
This was by far the worst experience I've ever had at a dealership. Samaneh Barzegar promised me a deal over text, told me everything was approved and ready, and assured me that I'd be taken care of once I dealership. Samaneh Barzegar promised me a deal over text, told me everything was approved and ready, and assured me that I'd be taken care of once I arrived. When I got there, I was told something completely different. It felt like a bait-and-switch situation -- misleading, dishonest, and frustrating. The staff on the sales floor were rude and unprofessional. John was yelling and raising his voice directly at us, showing zero respect or courtesy. Samaneh was dismissive, unhelpful, and flat-out lied about what she had offered. The entire interaction was hostile and uncomfortable. The only positive experience came from the finance manager, who was kind, patient, and professional. They were the only person who actually showed genuine customer service and made an effort to help. Given the deception, wasted time, and overall treatment, I'm requesting compensation for this awful experience. I'll be filing a complaint with the BBB, contacting Lexus corporate, and leaving detailed reviews online so others know how poorly this dealership treats customers. It's shocking that this kind of behavior is allowed under the Lexus name. This dealership adds on extra fees that have no clear explanation. What's worse, depending on who you talk to, you'll get a completely different answer about the same fee. In our case, there was a $434 charge that made absolutely no sense. The salesperson who assisted us couldn't clearly explain what it was for, and when I mentioned that I work at the DMV, it was obvious her explanation didn't add up. Thankfully, the finance manager was kind enough to remove the charge, but the situation left me disappointed. A dealership should be upfront and transparent, especially when it comes to pricing. With this type of service you guys should be out of business!! I was going to be purchasing a 2nd car but it definitely won't be thru Lexus anymore. More
by Kisul012088
Employees Worked With
Samaneh & John
October 10, 2025
Dany was great! Not pushing for a sale and was very helpful answering all my questions and concerns. The guy that looks for financing was another thing. He was pushi Not pushing for a sale and was very helpful answering all my questions and concerns. The guy that looks for financing was another thing. He was pushing dealer add ons and was on his phone the whole time talking to me. The guy I signed the contract with was great as well. He had all the paperwork ready and was out in less than 30mins. Overall great experience! More
by Jairo.
Employees Worked With
Dany Banayan
September 30, 2025
Thank you Bill Horvat for keeping me informed and updated. It’s always a pleasure to work with you. Thoughtfulness and kindness goes a long way and Keyes Lexus consistently delivers that, along with updated. It’s always a pleasure to work with you. Thoughtfulness and kindness goes a long way and Keyes Lexus consistently delivers that, along with awesome customer service. More
by Alfred White
Employees Worked With
Bill Horvat
September 16, 2025
Keyes Lexus is a wonderful dealership that has many vehicles to choose from. I was able to select the car I wanted by researching online and then making an appointment with Ruman Sayed, the Internet sa vehicles to choose from. I was able to select the car I wanted by researching online and then making an appointment with Ruman Sayed, the Internet salesperson. Ruman was very friendly and accomodating in assisting in getting the car I wanted. After negotiating the price, Sales Manager, Sam Santoso finalized our deal which honestly. Finally, Christian Zeron, Finance Manager honestly reviewed all the add-onss which would deem necessary for my new vehicle before signing the contract. All in all, Keyes Lexus is a wonderful dealership that provides excellent customer service while providing an array of quality cars. For me, honesty goes a long way. Thank you Keyes Lexus of Van Nuys. More
by jgundry
Employees Worked With
Ruman Sayed, Christian Zeron, Sam Santoso
September 01, 2025
Khalid was excellent and I would buy another car from him. He communicates clearly with no pressure or stress. He enjoys his job, wants to make sure his clients are happy with their purchase, and he does him. He communicates clearly with no pressure or stress. He enjoys his job, wants to make sure his clients are happy with their purchase, and he does not rush you or make things stressful. His colleague, Timothy, was also very helpful with my initial test drives. If you go to Keyes Van Nuys, ask for Khalid or Timothy, or both! More
by ANITA.M.PRENTICE
Employees Worked With
KHALID and TIMOTHY AND JUSTIN
September 01, 2025
Khalid was exceptional. Prompt and polite service with the best interest of the buyer in mind. Professional during the test drive making sure you can hear the car. He took c Prompt and polite service with the best interest of the buyer in mind. Professional during the test drive making sure you can hear the car. He took care of me making sure I got a second key and floor mats. Highly recommend this dealership, and Khalid, specifically! More
by williemayshayes3
Employees Worked With
Khalid Mahmood, MIchael Iriana
September 01, 2025
I originally shared this review on Google, but I’m adding it here on DealerRater as well so that other buyers can be aware of my experience. This experience took place on May 14, 2025. I was in communicat it here on DealerRater as well so that other buyers can be aware of my experience. This experience took place on May 14, 2025. I was in communication with a salesperson (Fajad Mohamed) and had chosen a Lexus RX 350 to purchase. Based on our conversations, I drove over two hours to their location, fully expecting to finalize the deal. When I arrived, I was told the car had already been sold to someone else. I received no courtesy call or update. Instead, they offered to sell me another vehicle — which was more expensive than the one I had originally planned to buy. This was a complete waste of time and showed a serious lack of professionalism. If this is how they treat committed buyers, I can’t imagine the service after a purchase. I do not recommend this dealership. More
by Claudia.
Employees Worked With
Fajad Mohammed
