Keyes Lexus
Van Nuys, CA
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1,682 Reviews of Keyes Lexus
Ali, my service advisor, was extremely helpful, informative & cares. I had a basic oil change and he made sure to stay on top of the entire service informative & cares. I had a basic oil change and he made sure to stay on top of the entire service More
Justin is my salesperson and he’s very good and very accurate! He answers all my questions and guided me thru the process of buying a car. Patiently responding to my text whenever I ask about the eta of accurate! He answers all my questions and guided me thru the process of buying a car. Patiently responding to my text whenever I ask about the eta of my car. Will recommend Keyes Lexus dealership! More
The people were nice and attempted to do their best but the "system" at this dealership needs a great deal of improvement. To clarify my point, do you think that I should be the one to install the tempora the "system" at this dealership needs a great deal of improvement. To clarify my point, do you think that I should be the one to install the temporary license plates to the car I just purchased? Also, in order to avoid a double trip 45 miles to this dealership, I had to go to my bank to get cash to get my car while trading mine in. Enough said.... More
Because the car we wanted was only in Van Nuys, we made arrangements from the Sacramento area to pick up the car in Van Nuys. Working with Allen over the phone and in-person was as easy and seamless an exp arrangements from the Sacramento area to pick up the car in Van Nuys. Working with Allen over the phone and in-person was as easy and seamless an experience as I've ever had buying a car.He was personable and willingly helpful. The closong with Jeffrey was likewise very smooth. Yopu guys were great. More
Used to be excellent with my first purchase about 13 years ago. Not this time. Buying a used lexus does not mean less care. Doubt if this car was ever prepped for sale and the refusal to provide an insp years ago. Not this time. Buying a used lexus does not mean less care. Doubt if this car was ever prepped for sale and the refusal to provide an inspection report makes me very wary. Sales manager Armen wants a dollar extra for anything that is requested to make the transaction appealing. The car is going back on Monday for scratches and other issues to be attended to. My plan is to wait for him to finish what he has to do before I contact Lexus. More
Amazing customer service from Bill . He took care of all my car repairs and so much more. I highly recommend taking your car here for any repairs . I appreciate Bill for keeping me infor He took care of all my car repairs and so much more. I highly recommend taking your car here for any repairs . I appreciate Bill for keeping me inform on everything that my car needed plus offered me a rental . More