Keyes Lexus

My only experience is with the service department but they have been great and always communicate well. they have been great and always communicate well. More

I have been a Keyes Lexus customer for more than 25 years. Had a service appointment with Anthony Pastoral for maintenance. When I arrived I was welcomed by Johnny who promptly assisted me and began th years. Had a service appointment with Anthony Pastoral for maintenance. When I arrived I was welcomed by Johnny who promptly assisted me and began the intake. I walked over to Anthony's office where I was greeted by my name. Anthony had just finished with another Customer and helped me immediately. He reviewed the service records of the car which now had approximately 12,900 miles as well as the computer report the car's computer provides. Anthony discussed the required and suggested maintenance with me. He explained the specifics and gave me his recommendation which I agreed with. Had a ride waiting and Anthony had me on my way in under ten minutes. Planned to pick-up at the end of the day. Anthony phoned me with a maintanince update. Everything was fine. However, the tech recommended a wheel alignment which I agreed made sense so I authorized. Stopped by shortly after 5:00 PM. Anthony reviewed the invoice, services performed, and handled my payment. Anthony also thanked me for being a Keyes Lexus customer. In business today excellent customer service should be recognized. I highly recommend Anthony in the Service Department to other Keyes' customers. Thanks again! More

fist visit to give service to my car, evething was good and they call me several time to make sure i got my appoiment good cervice and they call me several time to make sure i got my appoiment good cervice More

Three times they have not fixed my brand new Lexus. They are the worst.and have no appreciation of the customers time. Wish I never bought the car from them. They are the worst.and have no appreciation of the customers time. Wish I never bought the car from them. More

I arrived at the scheduled time and waited in my car for 25minutes before the service person came to talk to me. Waited just short of 2 hours to get my car back for an oil change. Was offered un-needed ser 25minutes before the service person came to talk to me. Waited just short of 2 hours to get my car back for an oil change. Was offered un-needed service. No one alerted me that the car was ready until I More

Alan was a very friendly and fun sales associate. He treated us with great respect. We felt welcome at this dealer. Ash the manager was also great. Highly recommend Keyes Lexus! He treated us with great respect. We felt welcome at this dealer. Ash the manager was also great. Highly recommend Keyes Lexus! More

Everything was good, little bid expensive, but excellent service. Bill is the best there, very gentil and very clear with everything service. Bill is the best there, very gentil and very clear with everything More

Liana our sales consultant was very professional and explained everything from showing the car and test drove the car to haggling with the price it was a very pleasant experience for my family. She was explained everything from showing the car and test drove the car to haggling with the price it was a very pleasant experience for my family. She was very sincere with the sales. We give her a 10 stars overall. More

Superior experience at this dealership, and I will definitely consider this dealer for my next purchase, even though I had to fly in from Sacramento. I was so pleased with the service I received from definitely consider this dealer for my next purchase, even though I had to fly in from Sacramento. I was so pleased with the service I received from Michael Cabrera and his team at Keyes Lexus in Van Nuys. Keyes was the only dealer that had the car in the model and color of interest. Michael Cabrera went above and beyond to help me finalize my purchase. We spoke over the phone and text and worked out all the details prior to my flying in to sign the contract and take my new baby home. Michael G., and Nick A., were knowledgeable, respectful, and diligent throughout the entire process of this transaction. I was very impressed with the quality and the product I received from this dealer and do not doubt that I will come back again for my next new car. More