Keyes Chevrolet
Van Nuys, CA
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453 Reviews of Keyes Chevrolet
Great experience! Prompt communication and efficient staff. Renee was quick and eager to help. Vehicle was delivered earlier than promised. Didn't have to wait. staff. Renee was quick and eager to help. Vehicle was delivered earlier than promised. Didn't have to wait. More
The service representative was excellent, I have had several services and Rene has been very helpful and communicative, he went the extra mile to help me secure some special clips I needed. The safety c several services and Rene has been very helpful and communicative, he went the extra mile to help me secure some special clips I needed. The safety check and mechanical service was thorough and timely. More
I was very dissatisfied with the service and communication received by Sam from the service department including their management. I took my Chevy in for a multi-point inspection, low air pressu communication received by Sam from the service department including their management. I took my Chevy in for a multi-point inspection, low air pressure for tires and oil change. Sam calls me when my car is ready and tells me that the tire has a nail in it and "to just watch out for it". He did NOT recommend a tire change or patch work. Less than 24 hours later, my tire is flat when I take it out on the freeway for the first time since their service. Then I proceed to call their department and do NOT hear back from anyone. And then I read the paper they gave me and on there, he has recommended tire change. This is UNPROFESSIONAL and UNSAFE. The dealership did not take ownership of their mistake and how unsafe they were. I will never be returning here even though this is my second time leasing with them. More
My service advisor Sam and his team always make me feel like I am at the very finest dealership in Southern California everything they do and say is very helpful and professional! like I am at the very finest dealership in Southern California everything they do and say is very helpful and professional! More
We have been going to Keyes for years! Our lease was up on our 2018 Volt ... and Keyes kept it in such good shape, we bought it. Renee our service advisor keeps it like new! on our 2018 Volt ... and Keyes kept it in such good shape, we bought it. Renee our service advisor keeps it like new! More