Key Scales Ford

This is the second vehicle that I have purchased from Key Scales Ford. I am very satisfied with my purchase. Bothe Don Garrett and Dave Ainsworth worked with me to find the best vehicle to fit my needs. Don Scales Ford. I am very satisfied with my purchase. Bothe Don Garrett and Dave Ainsworth worked with me to find the best vehicle to fit my needs. Don Garrett is very knowledgable with Ford products and did not pressure ime into a sale. Dave Ainsworth was very friendly and patient, he explained to me in detail the paperwork I was signing. More

Each employee we met was considerate and helpful. Our salesman, Don Garrett, was especially helpful in finding the vehicle he felt we were looking for. He stayed late to answer all our questions and mak salesman, Don Garrett, was especially helpful in finding the vehicle he felt we were looking for. He stayed late to answer all our questions and make sure we were satisfied with the vehicle we were buying. He and Jeff Wagner worked together to get the payment to what we felt we could afford, and we appreciate their attitude about it. More

We actually bought a "lemon", so this dealership's customer service expertise was really challenged. They were upfront about the problems found, solutions being explored, time estimates, dealership's customer service expertise was really challenged. They were upfront about the problems found, solutions being explored, time estimates, and best of all, we were kept updated a couple of times a week. That's saying a lot, since our car was "in the shop" for 2 months! In the end, Ford offered us a new car and Key Scales Ford employees managed the voluminous paperwork that this entailed like champs. We would definitely shop there again despite this unfortunate first purchase. They know what they're doing and they do everything well. More

I turned in a leased car after my husband passed away. I wanted a smaller car and a smaller monthly payment on a new lease, but I also had a few specific things that the new car to have. Fred was very atte wanted a smaller car and a smaller monthly payment on a new lease, but I also had a few specific things that the new car to have. Fred was very attentive to my needs and found the perfect car for me. He did a wonderful job, always keeping me informed, until the right car came in. Chis also was a big help to me. They are both an asset to your business and I would recommend your dealership to anyone that would ask my opinion. More

I had a very excellent and positive experience with Key Scales. Don Garrett did a great job in the sales process which moved quickly and smoothly. Don was very friendly and exhibited a sincere interest in Scales. Don Garrett did a great job in the sales process which moved quickly and smoothly. Don was very friendly and exhibited a sincere interest in our purchase. My wife and I felt comfortable working with Don. He did and excellent job! Chris Taylor was also great on the finance side. I have to admit, I have met many F & I guys and Chris was the most personalble and friendly I've ever dealt with. He does a great job! More

Mark Bonner in sales came out and greeted us when he saw us looking around the lot at new vehicles. He was not pushy and he answered all the questions we had. He was able to get us into a new vehicle with us looking around the lot at new vehicles. He was not pushy and he answered all the questions we had. He was able to get us into a new vehicle within the terms we were looking for and the finance department got us a better rate than I expected. More

I had been looking for a used f-150 for about 2 weeks. I had visited Ford of Ocala and Ford of Clermont and had no luck everyone said that there is no way I can find a used F-150 for under 24K out the door had visited Ford of Ocala and Ford of Clermont and had no luck everyone said that there is no way I can find a used F-150 for under 24K out the door including TAX Tag and Title. A friend that had purchased a vehicle there a few months earlier then referred me to Chad at Key Scales. I told Chad what i was looking for and the top dollar I could afford and he took care of me, he did not try to play games with me and waste my time. He was also very knowledgeable about the truck and made time even days later when i was trying to set my Bluetooth up for my new phone and walked me through the process on the phone. I also never felt pressured and the overall atmosphere was great. More