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Key Scales Ford

Leesburg, FL

4.5
1,598 Reviews

1719 Citrus Boulevard

Leesburg, FL

34748

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1,598 Reviews of Key Scales Ford

November 18, 2024

I took my Ford Escape for repairs of a leaking exhaust turbo that was leaking oil. Charges so far $1975.00 and still leaking oil. I believe since I'm a 81 year old handicap senior these charges added by More

by tommydanish1035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian service manager, Fred Almonte
Nov 18, 2024 -

Key Scales Ford responded

Our service manager has addressed these issues with the customer. Unfortunately, he is very confused. He also services his car with Walmart , who overfilled his car with oil during the last oil change he did with them. We have pictures to prove this situation after he brought the car back to us and claimed our repair was causing the leaks. That is not true. Our service manager reviewed the entire history of what was done to the vehicle while it was in our possession, which the customer approved. We even checked our work last time the customer mentioned the oil leak. The vehicle is 9 years old with almost 75K miles on it. The customer also declined additional repairs he needed. We have done our best to assist this customer.

October 25, 2024

Thomas and Bobby saved our vacation in less than 20 minutes with 5 minutes to go until closing time. Such professional work by both gentlemen. We can’t thank you enough for not only diagnosing the blow More

by SparkyMark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas from service and Bobby Diesel Mechanic
Oct 30, 2024 -

Key Scales Ford responded

Thank you both for leaving our Thomas, Bobby, and the rest of our Service Team a 5-star review, Mr. & Mrs. Gutowski! Your time is extremely valuable to us and we’re pleased to be able to make the most of it!

February 29, 2024

I had visited 7 Ford dealerships before coming to Key Scales. I arrived at dark just before closing. Saw a truck I liked and went inside. This is when I finally got a break and met Breanna. We went outsi More

by Jerry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Breanna Case
Feb 29, 2024 -

Key Scales Ford responded

Thank you, Jerry, for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your review! We hope to see you again soon!

February 02, 2024

Worked with Calvin Reed on setting up my technology on my ford edge. What a joy to work with a such a knowledgeable and polite young man More

by Gziegelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calvin Reed
Feb 05, 2024 -

Key Scales Ford responded

We are so happy to learn about your amazing experience with Calvin! It was truly a pleasure serving you!

January 02, 2024

What a pleasurable experience my wife and I had purchasing our second new car from Key Scales, a 2024 Ford Edge. Our presale experience with Breanna and post sale with Calvin was excellent. Dealing More

by aehellwege
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Breanna Case, Calvin Reed, Randy Lofton
Jan 03, 2024 -

Key Scales Ford responded

We always love having you at our dealership. We are ready to continue exceeding your expectations each and every time you visit us!

December 19, 2023

Re: Cory Dean I couldn’t get my phone connected. Stoped at Key Scales and Mr. Dean approached me asking if there was anything he could do for me. I asked if he could connect my phone to my ford. T More

by Billruthstoltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Dean
Dec 21, 2023 -

Key Scales Ford responded

Ruth & Bill, thank you so much for sharing your service experience! We are so glad you chose us as the location to serve your automotive needs. Please contact us if you have any further requests.

November 14, 2023

I worked with Fred over 3 days negotiating my trade and purchase of a 2023 Ford maverick. With over 50 years of marketing experience, Fred is a "no B.S. guy". He came though with a deal I was extremely hap More

by pelican4544
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Almonte
Nov 15, 2023 -

Key Scales Ford responded

We’re so glad that Fred & the team provided you with an excellent experience. You can always count on us to put forth the respect and admiration you deserve.

August 31, 2023

Wow, this dealership really goes above and beyond. They treat customers like royalty whether it’s in sales or service I get treated like I’m a star. Don’t listen to the negative reviews make your own More

by Forever ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff , Fred Almonte, Randy Lofton
Sep 01, 2023 -

Key Scales Ford responded

Thank you for such a great review. It was such a pleasure serving you! See you next time!

August 29, 2023

I highly recommend Key Scales Ford, excellent customer service and exceptional value. I can really count on them to take good care of me and my vehicles. More

by Happycamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenore Spencer , Fred Almonte, Randy Lofton
Aug 30, 2023 -

Key Scales Ford responded

Thanks for leaving us a 5-star review! Your loyalty means a lot to us and we hope to continue to serve you well in the future.

August 29, 2023

Both myself and my wife have purchased and serviced our last five vehicles from Key Scales Ford. My parents have also purchased and serviced their vehicles at the dealership. They are always prompt and cou More

by Loyal Ford Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Riccard, Fred Almonte
Aug 30, 2023 -

Key Scales Ford responded

Thank you for your feedback! We strive to bring you the best experience possible, so we greatly appreciate your response! We hope to see you again soon!

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